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65 posts

Master Geek


Topic # 99064 12-Mar-2012 10:00 Send private message

HI guys,

as reference:
http://www.geekzone.co.nz/forums.asp?forumid=81&topicid=98994

I am having problems for italk, I am using the softphone for testing to eliminate any hardware related issue.

everytime I made a outbound call, it took me more than 30 seconds waiting for the calls to be routed.


Slingshot said it is NORMAL. NOT A FAULT. it would take up to 60 seconds for a call to be routed.

even I am making a 5 seconds quick call........

but most of my frends using italking saying they need to wait 5 seconds max.


I would like to find out how long you are waiting dialing local calls?


Cool

Please reply the waiting time below.


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915 posts

Ultimate Geek
+1 received by user: 40

Trusted
Slingshot

  Reply # 593929 12-Mar-2012 10:13 Send private message

Hi,

I can see from tracing your line that some of your calls connect in as little as 69ms PDD.

As mentioned in the email i am also looking at some other options to see if we can improve your overall performance.

Thanks,
Joe.







65 posts

Master Geek


  Reply # 593945 12-Mar-2012 10:23 Send private message

Slingshot: Hi,

I can see from tracing your line that some of your calls connect in as little as 69ms PDD.

As mentioned in the email i am also looking at some other options to see if we can improve your overall performance.

Thanks,
Joe.




HI Joe

I just want to find out if the long wating issue is only happen on me.


if most of people experiencing long waiting issue, I will close my mouth then looking for better VOIP provider.



thanks Joe.

gjm

688 posts

Ultimate Geek
+1 received by user: 73


  Reply # 593948 12-Mar-2012 10:26 Send private message

just tried mine through my SIP softphone calling the telecom 0800 000 000 line. Took about 2 seconds to connect.




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]



65 posts

Master Geek


  Reply # 593963 12-Mar-2012 10:31 Send private message

Slingshot: Hi,

I can see from tracing your line that some of your calls connect in as little as 69ms PDD.

As mentioned in the email i am also looking at some other options to see if we can improve your overall performance.

Thanks,
Joe.



Joe

but I can confirm I do need to wait more than 35 seconds while I am on slingshot network.


so probably somewhere else is wrong?







915 posts

Ultimate Geek
+1 received by user: 40

Trusted
Slingshot

  Reply # 593974 12-Mar-2012 10:43 Send private message

Hi liuyanbiao,

I can see from the line traces that the longest PDD in the last 12 days is just shy of 3500ms.

This is nowhere near the 35 sec you mention. This means that for some reason your calls are taking 31.5 secs before coming to our network.

Only causes I can think of for this are CPE (The IP Phone or device) or the wireing/line itself.

Do you find you have any other internet issues? Disconnections, Speed issues etc? anything that may reflect a line fault?

Thanks,
Joe.







65 posts

Master Geek


  Reply # 593989 12-Mar-2012 11:07 Send private message

Slingshot: Hi liuyanbiao,

I can see from the line traces that the longest PDD in the last 12 days is just shy of 3500ms.

This is nowhere near the 35 sec you mention. This means that for some reason your calls are taking 31.5 secs before coming to our network.

Only causes I can think of for this are CPE (The IP Phone or device) or the wireing/line itself.

Do you find you have any other internet issues? Disconnections, Speed issues etc? anything that may reflect a line fault?

Thanks,
Joe.




Thanks Joe.

if nothing wrong at the slingshot end.


I will change my wireless modem tonight.

my download and web browsing experience is fine.




572 posts

Ultimate Geek
+1 received by user: 37

Subscriber

  Reply # 594041 12-Mar-2012 12:12 Send private message

Before moving house I was using italk for over a year with minimal delays on outbound calls ie a couple of seconds, using the provided ata or on a softphone.

12542 posts

Uber Geek
+1 received by user: 983

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Subscriber

  Reply # 594090 12-Mar-2012 12:53 Send private message

Only time I have had long delays is when my dialplan was incomplete, so I could hit # after dialing and it would happen straight away, otherwise there was a timeout.

Oh, and the usual long delay when calling a mobile, but that isnt slingshot's fault.




Richard rich.ms

69 posts

Master Geek

Trusted

  Reply # 601594 28-Mar-2012 22:02 Send private message

liuyanbiao - it turned out this problem related to the router you were using? Yes? And Slingshot solved your problem?


Would be great to get some credit where credit is due :)





ScottP

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