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71 posts

Master Geek


Topic # 99293 16-Mar-2012 09:01 Send private message

I've been with Slingshot for a couple of years now and I usually had pretty good speeds.

My speeds dropped massively a while back (down to 1.0-1.2 Mb/s).  I ended up calling them the other day to see what was happening and they said that I had been cabnetized and this was the reason for the speed drop.



They said they could fix it, but then told me that I'd have to change my phone number (I'd originally ported my phone number from an old house).

I was then told that I'd have to pay 19 cents/minute to have calls forwarded from my old number to my new number.

Any ideas what's going on?  Is this normal?  I have read that some numbers are not compatible with some exchanges....

...but the point is that I had good internet (a capped plan BTW), a ported number as my home phone and it all worked fine.  Then someone, somewhere changed the network topology (which I couldn't care less about) and now I'm responsible for paying the charges for this?

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Vodafone NZ

  Reply # 595950 16-Mar-2012 09:08 Send private message

Change your home number are you sure?

Never heard that before




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Slingshot

  Reply # 595952 16-Mar-2012 09:11 Send private message

Hi,

This is not always the case, It will depend on were the number came from originally.

If it was a Telecom number to begin with then we can put it back on the telecom network but if your exchange has changed they will not be able to provide that number at the new address.

Cheers,
Joe.




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Slingshot

  Reply # 595955 16-Mar-2012 09:16 Send private message

Also, Just to clarify, The cabinets are not put there by Slingshot either, It?s something out of our control done by wholesale to improve their network, The side effects being this.

Cheers




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Vodafone NZ

  Reply # 595956 16-Mar-2012 09:16 Send private message

The OP is not moving address




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Slingshot

  Reply # 595957 16-Mar-2012 09:17 Send private message

johnr: The OP is not moving address



They moved before porting the number originally. 




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Subscriber

  Reply # 595962 16-Mar-2012 09:32 Send private message

OP your other option would be to port your number to World Exchange and run VOIP (pretty much exactly the same as you have now though probably cheaper) then switch to a naked DSL service with Slingshot. You will get FAR better speeds than you had before and can keep your number.





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Slingshot

  Reply # 595963 16-Mar-2012 09:34 Send private message

Zeon: OP your other option would be to port your number to World Exchange and run VOIP (pretty much exactly the same as you have now though probably cheaper) then switch to a naked DSL service with Slingshot. You will get FAR better speeds than you had before and can keep your number.



If they go for Ndsl with us they will get a free italk like (VoIP) so could keep the number anyway.  






71 posts

Master Geek


  Reply # 595966 16-Mar-2012 09:35 Send private message

I can accept that there are technical reasons for it being difficult to keep the number, but is it really impossible?

And do you think it's right to on-charge 19 cents/min to get calls forwarded?  I mean, Slingshot say that it's not their fault (sigh) that the network topology changed...but was it mine?  Did I request that I be cabnetized?  No.  I had a service that I was happy with, it changed (both in terms of internet speed - which right now sucks - and in terms of my home phone number), and now you tell me I have to pay to transition?

I'd also be very interested to know if this is actually permissible under the terms and conditions of the number portability system in NZ.

I do want to mention that Slingshot did, in the end, give me a credit on my bill to cover some of the forwarding charges...but only after an hour of arguing with them on the phone about it (and most of that time was spent on hold while the CSR talked to her supervisor).



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Master Geek


  Reply # 595968 16-Mar-2012 09:37 Send private message

I did look into the VoIP option, but I'd have to buy addl hardware.


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Slingshot

  Reply # 595970 16-Mar-2012 09:41 Send private message

Hi,

We cannot garrentee numbers, As your number is ported, you can keep it as a proted number (iTalk) as mentioned above,
If you want a physical phone line POTS then we can also do that too,
If you want to forward the italk line to the POTS line that is cool as well, but yes there could be a charge for the call that is transfered if you transfer more than 500 mins of calls a month. (italk lines have 500 mins of free calling a month)

Cheers,
Joe.




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Slingshot

  Reply # 595971 16-Mar-2012 09:42 Send private message

If the only thing stopping you going VoIP is the need of an ATA i will send you one free of charge.

Cheers,
Joe.




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Biddle Corp
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  Reply # 595973 16-Mar-2012 09:42 Send private message

Nakedcity: I can accept that there are technical reasons for it being difficult to keep the number, but is it really impossible?

And do you think it's right to on-charge 19 cents/min to get calls forwarded?  I mean, Slingshot say that it's not their fault (sigh) that the network topology changed...but was it mine?  Did I request that I be cabnetized?  No.  I had a service that I was happy with, it changed (both in terms of internet speed - which right now sucks - and in terms of my home phone number), and now you tell me I have to pay to transition?

I'd also be very interested to know if this is actually permissible under the terms and conditions of the number portability system in NZ.

I do want to mention that Slingshot did, in the end, give me a credit on my bill to cover some of the forwarding charges...but only after an hour of arguing with them on the phone about it (and most of that time was spent on hold while the CSR talked to her supervisor).


Yes, it is impossible.

Telecom numbers are tied to the NEAX exchange on which they originated. If you move exchanges you can't keep the same number.


When you moved to Slingshot they obviously ported your number to their network. To move that number back to Telecom means it can only go back to the NEAX exchange to which it originated from. To keep your number you would be allocated a new phone number on the new exchange you are on and a Customerlink put in place to permanently forward calls from your old number to your new number. Outbound CID will show your new number.


Your best bet is to move to VoIP.


Portability doesn't cover moving numbers between exchanges. It covers moving numbers between providers. There are no terms and conditions that anybody is breaking here.


As for speed you didn't ask for cabinetisation but the Government made Telecom spend $1 billion to install cabinets and upgrade 80% of NZ homes to a minimum of 10Mbps. You should be happy to see a significant increase in speeds.



71 posts

Master Geek


  Reply # 595974 16-Mar-2012 09:43 Send private message

Oh - and BTW Slingshot are supposed to be 'rolling me back' to fast internet today (and changing my home phone number).  I'll post about how that goes, and will do another speedtest for comparison purposes. 

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  Reply # 595978 16-Mar-2012 09:50 Send private message

If you're not getting ADSL2+ sync speeds of at least 12 - 14 Mbps afterwards you may also want to address your home wiring as this has the biggest impact on speeds.



71 posts

Master Geek


  Reply # 595979 16-Mar-2012 09:50 Send private message

So what would be a cost estimate for me to change to VoIP?

I guess I'd need a VoIP phone or and a VoIP adapter, right?  Probably $100-200?


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