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2 posts

Wannabe Geek


Topic # 99313 16-Mar-2012 14:59 Send private message

Hey all,
Been reading these forums before heading over to Slingshot realising that the experience is about 50/50 but figuring with my luck it would be positive.

I was with Orcon, and have been for 3 years but thought I would give slingshot a chance on their unlimited plan. Rang up on the 17th of Feb to organise an install date of 15th Marh, and cancelled my naked DSL line with Orcon for the 17th March. My new phone line was all set up yesterday (15th March) and my internet went down (as expected). The chorus engineer advised to called Slingshot to chase about internet which I did. the lady I spoke to yesterday said that the broadband would be up and running today (16th). Checked the status at 2:30pm (16th) and my connection had been rejected, and now I need to wait 3-6 days to have my line hooked up. Is this normal? Even after giving a months notice to have issues with an install like this?

Would appreicate any feedback. I wouldn't normal have an issue except I have a slight problem with an addiction to the internet :)

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842 posts

Ultimate Geek
+1 received by user: 30

Trusted
Slingshot

  Reply # 596158 16-Mar-2012 15:09 Send private message

Hi,

Depending on the rejection we may have to completly resubmit the broadband connection order.
given that it is Friday it will delay things.

If you PM me your account details ill have a look and see what i can do,

thanks,
Joe.        






2 posts

Wannabe Geek


  Reply # 604542 3-Apr-2012 13:42 Send private message

Thought I would give an update on this. While it took almost a week to get my connection up and running, I now connect at 18000kbps compared to Orcons 400kbps and have found the service reliable and steady. I haven't noticed any drops in speeds even during peak periods. Kudos must go to Slingshot

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