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21 posts

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Topic # 99501 20-Mar-2012 15:56 Send private message

Hi

I would like to advise Slingshot is now down again they have now had 4 outages in 1 month Slingshot went down at around 3:20pm Today and went over to myneighbours place and Internet was working on (Telecom) come back home and still not working. I rang slingshot and outage is affecting Places in North Island and Say its a PP issue outside of there network. well I must say I think its a cover up as they have had issues over last month Disappointing Slingshot prehaps should change to Telecom

 

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  Reply # 597771 20-Mar-2012 16:02 Send private message

Its a bit like buying from the dollar store. Things are cheap, they sometimes work, and the shop assistant probably cannot speak a word of english.



21 posts

Geek


  Reply # 597776 20-Mar-2012 16:13 Send private message

they should have some backup plan in place so it doesn't become a wide outage and yes they provide very cheap plans like $60 for unlimited Broadband personally I think thats creating a big load on there network and should be removed as myself i'm lucky to pull off 10gb a month.

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  Reply # 597779 20-Mar-2012 16:24 Send private message

Hi Guys

There was an outage in Some Auckland Areas Wellington Rotorua and Tauranga....
ONLY these areas (Please note that some customers outside these areas may be affected becuase they are mapped to one of these locations)
Backup plan was implemented and all users back online.

If you still have any issues restart your broadband modem then if you still have an issue contact the helpdesk as your issue may not have been related however showing the same symptoms.

Kind Regards
Bevin




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 17/2 xDSL AnnexM - Cisco 877

Boinc Stats

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  Reply # 597783 20-Mar-2012 16:32 Send private message

wierd.

this sort of thing usually makes national news and ends up with lots of compensation paid out to customers who have had outages.

wonder what will happen here?



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Geek


  Reply # 597784 20-Mar-2012 16:32 Send private message

Yes well internet going again for how long that is the next QUESTION

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  Reply # 597808 20-Mar-2012 17:32 Send private message

NonprayingMantis: wierd.

this sort of thing usually makes national news and ends up with lots of compensation paid out to customers who have had outages.

wonder what will happen here?


For a minor outage on a residential service, that would be unrealistic expectations running wild.

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  Reply # 597815 20-Mar-2012 17:45 Send private message

NonprayingMantis: wierd.

this sort of thing usually makes national news and ends up with lots of compensation paid out to customers who have had outages.

wonder what will happen here?


... Do you have an SLA with slingshot? No? Didn't think so..
 

22 posts

Geek


  Reply # 597820 20-Mar-2012 17:53 Send private message

NonprayingMantis: wierd.

this sort of thing usually makes national news and ends up with lots of compensation paid out to customers who have had outages.

wonder what will happen here?


Not that.

You have an option to leave. We will be.

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  Reply # 597830 20-Mar-2012 18:17

The saying goes: You get what you pay for.




Digital Recruitment Consultant - UXD, Service Design, Front-end dev & pretty much anything creative in the digital space. Follow me on Twitter

22 posts

Geek


  Reply # 597836 20-Mar-2012 18:25 Send private message

I thought the saying went, consumers get systematically ripped off in New Zealand and with vast overseas experience in the country, many people hold NZ service providers from all industries to the same standard as other developed countries. However, you'll just end up bitterly disappointed if you expect anything more than the norm, so don't ever expect anything like what you'll have in Europe, the Americas or even Australia. It's better that way.

Paying less - especially for internet - in other countries doesn't necessarily mean you'll get a worse service. We had blindingly fast bonded ADSL with no caps in England for about the same price as you'll be ripped off for a crappy 24/1 connection from Telecom with a 60gb cap. Two phone lines, 48/4 internet, no caps.

There's no excuse except the stitch-up in the wholesale market and some kind of fantasy dreamland they call UFB.

But I digress: just because you pay less for Slingshot, that doesn't mean you should expect to be offline for extended periods, encounter inconsistent speeds or poor customer service. If you do, then you can fully expect that you'll be ripped off with everything you buy.

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  Reply # 598168 21-Mar-2012 12:42 Send private message

I would like to say that.
I've been on Slingshot for nearly a year now. Only had one major outage, get faster speed than I have got ever, and also paying less with unlimited broadband. I use around 200+gb /month and use to get ripped off from the other suppliers. and use to suffer outages.
I live in Aucklands North Shore. Maybe we have quality cables.

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  Reply # 598206 21-Mar-2012 13:43

dontsurf: I thought the saying went, consumers get systematically ripped off in New Zealand and with vast overseas experience in the country, many people hold NZ service providers from all industries to the same standard as other developed countries. However, you'll just end up bitterly disappointed if you expect anything more than the norm, so don't ever expect anything like what you'll have in Europe, the Americas or even Australia. It's better that way.

Paying less - especially for internet - in other countries doesn't necessarily mean you'll get a worse service. We had blindingly fast bonded ADSL with no caps in England for about the same price as you'll be ripped off for a crappy 24/1 connection from Telecom with a 60gb cap. Two phone lines, 48/4 internet, no caps.

There's no excuse except the stitch-up in the wholesale market and some kind of fantasy dreamland they call UFB.

But I digress: just because you pay less for Slingshot, that doesn't mean you should expect to be offline for extended periods, encounter inconsistent speeds or poor customer service. If you do, then you can fully expect that you'll be ripped off with everything you buy.



Oh wow you have vast overseas experience? Is this as a consumer or as an industry insider?

The Economies of Scale just isn't in the market here in NZ: The scale of population versus network investment is not what you get in the UK. 

We pay more because of our Geo Location, if you want Faster / Cheaper technology here is a start: http://www.emirates.com/nz/




Digital Recruitment Consultant - UXD, Service Design, Front-end dev & pretty much anything creative in the digital space. Follow me on Twitter

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  Reply # 598214 21-Mar-2012 13:59 Send private message

I was part of the outage, and I was a tad annoyed.
But then I realized a few things.

I can call my mother up north for free
I can backup my 60GB SSD to the internet
I can watch all the YouTube I want
I don't have to pester flat mates to stop eating the internet so fast
I can play Counter Strike Source all day with a ping of 7ms

Myself and 5 others can do all that for a messily 100 bucks a month. Outage or not, I'd say its still worth it. 400GB+ data plus tolls anywhere else would cost us a fortune! I think I can deal with a 30 minute outage here and there.





Sometimes what you don't get it a blessing in disguise!

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  Reply # 598230 21-Mar-2012 14:25 Send private message

kyhwana2:
NonprayingMantis: wierd.

this sort of thing usually makes national news and ends up with lots of compensation paid out to customers who have had outages.

wonder what will happen here?


... Do you have an SLA with slingshot? No? Didn't think so..
?


The CGA would probably cover that.

I used to have the same problems when I was with SS. Moved to xnet and although there have been some outages, usually after midnight, they have been far more reliable.

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  Reply # 598235 21-Mar-2012 14:34 Send private message

mattwnz: 

The CGA would probably cover that.



The occasional outage on a service that is best effort where parts of the delivery of the service are not under the ISP's control.... good luck with that.

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