New UFB = Poor Performance?

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94 posts

Master Geek

Reply # 728541 7-Dec-2012 14:15
ok, so I get another reply to my issue today. They closed the ticket today stating that the reason my speed was slow was due to an old firmware, they updated that 3 weeks ago rectifying the issue. (say what?) I recall this and told them at the time it did NOT rectify the issue and they accepted this, they could see the issue remained when I submitted new speed tests to them. The ticket went into "investigating" mode. So now it's like they've dumped it and I have to start all over. Telecom can't get here fast enough. I've been with Orcon for years so this is pretty disappointing.

Adappted

94 posts

Master Geek

Reply # 729450 9-Dec-2012 23:41
My UFB is rocking tonight: Unfortunately there is no longer support for fibre issues as far as I can see. My requests for support have gone unanswered for over a month. ALl I can do now is wait for Telecom to get to our area, maybe contact the commerce commission or something? I've given up.

Zeon

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Reply # 729454 10-Dec-2012 00:22
Adappted: My UFB is rocking tonight: Unfortunately there is no longer support for fibre issues as far as I can see. My requests for support have gone unanswered for over a month. ALl I can do now is wait for Telecom to get to our area, maybe contact the commerce commission or something? I've given up. What's your national speedtest? If its that bad maybe change to Snap - they seem to have their issues sorted?

Zeon

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Reply # 729455 10-Dec-2012 00:24
Adappted: My UFB is rocking tonight: Unfortunately there is no longer support for fibre issues as far as I can see. My requests for support have gone unanswered for over a month. ALl I can do now is wait for Telecom to get to our area, maybe contact the commerce commission or something? I've given up. And also according to the Snap thread it was a Chorus backhaul/handover issue, same thing could happen with Telecom. I guess Telecom are waiting for all the early adopters to get the problems and get a bad name because of them?

linw

374 posts

Ultimate Geek

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Reply # 729525 10-Dec-2012 09:40
My Chicago currently is:- 1.09 dn/4.0 up 213 ping Not flash. Noted that Snap had made big improvements. Quote from Snap sub-forum "Even the http://mirrors.gigenet.com/ubuntu/quantal/ubuntu-12.10-desktop-i386.iso link is going at around 1.7MB/sec" I got 230 KBps on the ISO download. Good theory about Telecom waiting to pounce on the broken remains!!

linw

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Ultimate Geek

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Reply # 729531 10-Dec-2012 09:43
Mind you, Sydney is really good at 17.42 dn/8.51 up ping 40ms. So it ain't all bad.

Adappted

94 posts

Master Geek

Reply # 729588 10-Dec-2012 10:37
Zeon: Adappted: My UFB is rocking tonight: Unfortunately there is no longer support for fibre issues as far as I can see. My requests for support have gone unanswered for over a month. ALl I can do now is wait for Telecom to get to our area, maybe contact the commerce commission or something? I've given up. What's your national speedtest? If its that bad maybe change to Snap - they seem to have their issues sorted? My national is adequate if not far from the "theoretical maximum" My international is still 1/4 the speed my previous ADSL connection was. I've also noticed Orcon reps are seemingly no longer showing up here and offering assistance. It's like they've pulled the plug on support. I wouldn't be surprised if they have over 10,000 outstanding support tickets. Ultimately this could lead to their demise via legal channels if they can't provide what they have sold to 1,000's of kiwis.

Zeon

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Reply # 729600 10-Dec-2012 10:49
Adappted: My international is still 1/4 the speed my previous ADSL connection was. I've also noticed Orcon reps are seemingly no longer showing up here and offering assistance. It's like they've pulled the plug on support. I wouldn't be surprised if they have over 10,000 outstanding support tickets. Ultimately this could lead to their demise via legal channels if they can't provide what they have sold to 1,000's of kiwis. Firstly their contracts will explicitly say they provide no guarantee of service (which is near impossible on the internet due to its design anyway), secondly I doubt 1000s of kiwis even have UFB let alone are with Orcon. Probably agree about their support queue though. My suggestion to you would be if you can't wait for it to be fixed change to Snap on your UFB or switch back to DSL services. The install is now all done so you can take it up further down the track. Orcon aren't paying for the installs so I doubt they will get sh!tty with you about the contract.

sbiddle

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Reply # 729617 10-Dec-2012 11:03
The fact ISP's aren't paying for installs is a moot point. ISP term contracts still apply with Chorus or the LFC concerned. Changing UFB ISP's isn't going to be like changing DSL providers, at least not for the next ~5 years. *Need help configuring your Linksys ATA or IP Phones for New Zealand? Check my blog post

NonprayingMantis

3614 posts

Uber Geek

Reply # 729639 10-Dec-2012 11:42
Adappted: Zeon: Adappted: My UFB is rocking tonight: Unfortunately there is no longer support for fibre issues as far as I can see. My requests for support have gone unanswered for over a month. ALl I can do now is wait for Telecom to get to our area, maybe contact the commerce commission or something? I've given up. What's your national speedtest? If its that bad maybe change to Snap - they seem to have their issues sorted? My national is adequate if not far from the "theoretical maximum" My international is still 1/4 the speed my previous ADSL connection was. I've also noticed Orcon reps are seemingly no longer showing up here and offering assistance. It's like they've pulled the plug on support. I wouldn't be surprised if they have over 10,000 outstanding support tickets. Ultimately this could lead to their demise via legal channels if they can't provide what they have sold to 1,000's of kiwis. I doubt that. They won’t have much more than a few hundred customers on fibre at this point, which makes 10,000 outstanding tickets pretty unlikely.

Nebbie

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Reply # 729742 10-Dec-2012 13:29
Something id like to point out..... With my experience I have noted that speed gets affected when latency exceeds 5 - 7ms and between 10 - 20ms speeds are massively affected. --------------------------------------------------------------- Nebukadnessar ISP: Slingshot (250gb Rollover) - Better Network Speed: 13/1.7 xDSL AnnexM - Cisco 877

Adappted

94 posts

Master Geek

Reply # 729950 10-Dec-2012 19:49
I posted a speedtest on Orcon's facebook page: This is their response: "apologies to hear you're having issues. To the server you're testing (New York) those speeds look about right. Try other servers like California, otherwise if the team can't offer any improvement your line will already be as fast as possible." 2mbit looks about right for "ULTRAFAST BROADBAND" connection...? say what? My ADSL could hit 6-6.5mbit to NY. This is absurd. I think the press needs to get involved, the taxpayer has forked over 1.5 billion dollars for this? Unbelievable.

Talkiet

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Telecom NZ

Reply # 729962 10-Dec-2012 20:33
Adappted: I posted a speedtest on Orcon's facebook page: This is their response: "apologies to hear you're having issues. To the server you're testing (New York) those speeds look about right. Try other servers like California, otherwise if the team can't offer any improvement your line will already be as fast as possible." 2mbit looks about right for "ULTRAFAST BROADBAND" connection...? say what? My ADSL could hit 6-6.5mbit to NY. This is absurd. I think the press needs to get involved, the taxpayer has forked over 1.5 billion dollars for this? Unbelievable. Be careful. The taxpayers have not forked over a single cent that has anything to do with international performance on UFB. You should read up about the SLAs and where the demarcations are for the various components of Broadband provided over a UFB Fibre connection. I'm not saying the result is good, I AM saying get your facts straight. Cheers - N

sbiddle

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Reply # 729984 10-Dec-2012 21:15
Adappted: I posted a speedtest on Orcon's facebook page: This is their response: "apologies to hear you're having issues. To the server you're testing (New York) those speeds look about right. Try other servers like California, otherwise if the team can't offer any improvement your line will already be as fast as possible." 2mbit looks about right for "ULTRAFAST BROADBAND" connection...? say what? My ADSL could hit 6-6.5mbit to NY. This is absurd. I think the press needs to get involved, the taxpayer has forked over 1.5 billion dollars for this? Unbelievable. I too would be vary careful if you're going to complain to the media - because a complaint about only getting a 2Mbps speedtest falls very outside the scope entirely of the UFB project. *Need help configuring your Linksys ATA or IP Phones for New Zealand? Check my blog post

Adappted

94 posts

Master Geek

Reply # 730190 11-Dec-2012 09:33
sbiddle: Adappted: I posted a speedtest on Orcon's facebook page: This is their response: "apologies to hear you're having issues. To the server you're testing (New York) those speeds look about right. Try other servers like California, otherwise if the team can't offer any improvement your line will already be as fast as possible." 2mbit looks about right for "ULTRAFAST BROADBAND" connection...? say what? My ADSL could hit 6-6.5mbit to NY. This is absurd. I think the press needs to get involved, the taxpayer has forked over 1.5 billion dollars for this? Unbelievable. I too would be vary careful if you're going to complain to the media - because a complaint about only getting a 2Mbps speedtest falls very outside the scope entirely of the UFB project. So ultimately what is the point of UFB if international speeds are SLOWER than ADSL? Like mentioned before I could at times get 6.5mbit ADSL to the USA, now on fibre I get 2mbit or under, the the UK I get 0.5mbit or under. This all seems like a step backwards. Now, I could try switching to snap but I hear mixed reviews from them as well. Hopefully Telecom will at least get my international back to ADSL speeds. Also Orcon claims my 2mbit to NY looks fine. They also say that my line is maxed out hitting 2mbit to USA, yet my neighbor 3 doors up on the 100mbit Orcon plan hits 8mbit to the USA. If the fibre were maxed out at 2mbit then he would also be stuck at 2mbit. Why would Orcon not allow my line the same 8mbit if I am on a 30mbit plan? Something stinks..

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