Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



93 posts

Master Geek


Topic # 111637 9-Nov-2012 19:54 Send private message

Anyone else being disconnected constantly tonight (9 Nov)? I have tried three times to get through to the support people without luck, still on hold listening to music now....

Create new topic
16388 posts

Uber Geek
+1 received by user: 1350

Trusted
Vodafone NZ

  Reply # 714893 9-Nov-2012 20:07 Send private message

What basic fault checking have you done?

This is the first thing the support person will want you to do






93 posts

Master Geek


  Reply # 714897 9-Nov-2012 20:25 Send private message

Fault checking... consists of "oh no, the web page is timed out".  Followed by a walk to the modem where the lights are flicking as it re-syncs.  I have turned the modem off and on twice. 

I have now just got through to the Helpdesk where the lady said, "yes your connection has disconnected at least 6 times tonight for no reason.  I will re-announce your line.  Restart the modem again and keep an eye on it."

So that's what I will do :)

16388 posts

Uber Geek
+1 received by user: 1350

Trusted
Vodafone NZ

  Reply # 714906 9-Nov-2012 20:51 Send private message

Maybe a good idea to some more from your side






93 posts

Master Geek


  Reply # 714955 9-Nov-2012 21:49 Send private message

Sorry mate I'm not a tech, I am a consumer of a product that was playing up. Orcon can do the diagnosing, sure I will help where I can but really am not obliged to fault find first.

16388 posts

Uber Geek
+1 received by user: 1350

Trusted
Vodafone NZ

  Reply # 714959 9-Nov-2012 22:02 Send private message

Splatty: Sorry mate I'm not a tech, I am a consumer of a product that was playing up. Orcon can do the diagnosing, sure I will help where I can but really am not obliged to fault find first.


What if the issue is with the house wiring?




414 posts

Ultimate Geek
+1 received by user: 40


  Reply # 714966 9-Nov-2012 22:23 Send private message

Where are you? I'm on Orcon and its been fine for me.



93 posts

Master Geek


  Reply # 715319 10-Nov-2012 21:50 Send private message

I am in Papamoa, just out of Tauranga, in a house built 5 years ago. I don't suspect any fault in the wiring, but would be open to getting that checked if the problem persisted.

Re-announcing the line worked, the connection has been up over 24 hours now.

414 posts

Ultimate Geek
+1 received by user: 40


  Reply # 715405 11-Nov-2012 10:19 Send private message

Hey Splayyt,

Yeah I'm in Matua, Tauranga. Was talking to my brother, he lives in Papamoa, and uses Orcon Genius, and he says he had problems on about thursday/friday this last week. So maybe its not 'you' or your house/modem on this occaision.

Otherwise i'd tend to agree with other advise in this thread, just because your house is relatively new doesnt mean the sparky did a great job of wireing it up.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Windows 10 announced, as well as developer preview
Created by macuser, last reply by Behodar on 2-Oct-2014 19:42 (107 replies)
Pages... 6 7 8


What time will the Apple Store online be selling the iPhone 6?
Created by scotiwis, last reply by Bextinaa on 2-Oct-2014 19:38 (200 replies)
Pages... 12 13 14


Moment of Truth?
Created by BarTender, last reply by JimmyC on 29-Sep-2014 09:16 (441 replies)
Pages... 28 29 30


Can i have 2 ISP's at home?
Created by ReckITT, last reply by Lazarui on 30-Sep-2014 18:15 (49 replies)
Pages... 2 3 4


Samsung Galaxy S4
Created by beenz, last reply by fizzychicken on 2-Oct-2014 19:46 (21 replies)
Pages... 2


Why is your nickname what it is, what are the origins of it?
Created by Presso, last reply by BlueShift on 2-Oct-2014 16:24 (96 replies)
Pages... 5 6 7


iPhone 6 From Spark - Order Dates and Pricing?
Created by Otagolad, last reply by Aquarius on 2-Oct-2014 19:31 (354 replies)
Pages... 22 23 24


Harvey Norman's Biggest Ever Retail Sale
Created by DravidDavid, last reply by joker97 on 2-Oct-2014 14:24 (30 replies)
Pages... 2



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.