Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



92 posts

Master Geek


Topic # 111637 9-Nov-2012 19:54 Send private message

Anyone else being disconnected constantly tonight (9 Nov)? I have tried three times to get through to the support people without luck, still on hold listening to music now....

Create new topic
16210 posts

Uber Geek
+1 received by user: 1221

Trusted
Vodafone NZ

  Reply # 714893 9-Nov-2012 20:07 Send private message

What basic fault checking have you done?

This is the first thing the support person will want you to do






92 posts

Master Geek


  Reply # 714897 9-Nov-2012 20:25 Send private message

Fault checking... consists of "oh no, the web page is timed out".  Followed by a walk to the modem where the lights are flicking as it re-syncs.  I have turned the modem off and on twice. 

I have now just got through to the Helpdesk where the lady said, "yes your connection has disconnected at least 6 times tonight for no reason.  I will re-announce your line.  Restart the modem again and keep an eye on it."

So that's what I will do :)

16210 posts

Uber Geek
+1 received by user: 1221

Trusted
Vodafone NZ

  Reply # 714906 9-Nov-2012 20:51 Send private message

Maybe a good idea to some more from your side






92 posts

Master Geek


  Reply # 714955 9-Nov-2012 21:49 Send private message

Sorry mate I'm not a tech, I am a consumer of a product that was playing up. Orcon can do the diagnosing, sure I will help where I can but really am not obliged to fault find first.

16210 posts

Uber Geek
+1 received by user: 1221

Trusted
Vodafone NZ

  Reply # 714959 9-Nov-2012 22:02 Send private message

Splatty: Sorry mate I'm not a tech, I am a consumer of a product that was playing up. Orcon can do the diagnosing, sure I will help where I can but really am not obliged to fault find first.


What if the issue is with the house wiring?




405 posts

Ultimate Geek
+1 received by user: 38


  Reply # 714966 9-Nov-2012 22:23 Send private message

Where are you? I'm on Orcon and its been fine for me.



92 posts

Master Geek


  Reply # 715319 10-Nov-2012 21:50 Send private message

I am in Papamoa, just out of Tauranga, in a house built 5 years ago. I don't suspect any fault in the wiring, but would be open to getting that checked if the problem persisted.

Re-announcing the line worked, the connection has been up over 24 hours now.

405 posts

Ultimate Geek
+1 received by user: 38


  Reply # 715405 11-Nov-2012 10:19 Send private message

Hey Splayyt,

Yeah I'm in Matua, Tauranga. Was talking to my brother, he lives in Papamoa, and uses Orcon Genius, and he says he had problems on about thursday/friday this last week. So maybe its not 'you' or your house/modem on this occaision.

Otherwise i'd tend to agree with other advise in this thread, just because your house is relatively new doesnt mean the sparky did a great job of wireing it up.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

CGA. Is it fair?
Created by BTR, last reply by bazzer on 22-Aug-2014 11:02 (86 replies)
Pages... 4 5 6


Vodafone TV multicast settings on pfSense?
Created by kenkeniff, last reply by hio77 on 23-Aug-2014 23:15 (134 replies)
Pages... 7 8 9


Warning about Pure Hosting
Created by LostBoyNZ, last reply by MichaelNZ on 23-Aug-2014 23:06 (48 replies)
Pages... 2 3 4


Lightbox press event release
Created by freitasm, last reply by Lightbox on 22-Aug-2014 17:04 (469 replies)
Pages... 30 31 32


It was hardly 'hacking' was it?
Created by CB_24, last reply by gzt on 21-Aug-2014 22:26 (97 replies)
Pages... 5 6 7


Why is there no right to compensation for wrongful imprisonment in NZ?
Created by Geektastic, last reply by networkn on 23-Aug-2014 22:40 (18 replies)
Pages... 2


Free: Smart Button for your Android device
Created by freitasm, last reply by BigHammer on 23-Aug-2014 19:04 (111 replies)
Pages... 6 7 8


Vodafone now charging you to receive a bill via post
Created by stocksp, last reply by Linuxluver on 22-Aug-2014 19:45 (86 replies)
Pages... 4 5 6



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.