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1203 posts

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  Reply # 728127 6-Dec-2012 15:38 Send private message

Peppery: The plot thickens...

The neighbour has had Chorus out twice this week (making it the 5th time in as many months) for similar issues. They said the connection between their box and our demarcs is pretty bad, completely waterlogged and the concrete itself falling apart. They spent a couple of hours clearing water out of it this morning but apparently didn't have approval to replace it and to get together with the neighbour and complain a lot.

I called Orcon and they didn't want to do anything, saying that was pretty normal.

I'm not saying our wiring isn't terrible and I'm still waiting to hear back from the landlord to see if they would like to help at all.

Ugh.


you could write to the CEO of chorus and see if he does anything about it?













Hawkes Bay
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  Reply # 728159 6-Dec-2012 17:00 Send private message

From ISP help desk to Chorus CEO is an extremely poor choice of problem escalation I'd say.

If you aren't happy with the response from a helpdesker, you could politely ask to speak to a team leader.

A CEO isn't going to be concerned with someone who isn't a direct customer that hasn't even escalated the issue to the company actually providing the service and receiving the revenue.




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Voice Engineer @ Orcon
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  Reply # 728172 6-Dec-2012 17:15 Send private message

I would recommend you get the house wiring sorted first.  Then see where you're at ;)



518 posts

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  Reply # 728199 6-Dec-2012 18:38 Send private message

hamish225: you could write to the CEO of chorus and see if he does anything about it?


In an ideal world Chorus would simply extend the 90% of the street they're currently installing UFB to include our 10% :(

ubergeeknz: I would recommend you get the house wiring sorted first.  Then see where you're at ;)


That's what I figured :) Hopefully coffeebaron has a free appointment soon!









1012 posts

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  Reply # 728208 6-Dec-2012 18:49 Send private message

I think with you and your neigbour being in Auckland... the wait time for the men in vans to fix speed issues might be a bit longer for the next week while they mop up and tie up the mess made this afternoon.



518 posts

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  Reply # 732706 14-Dec-2012 18:32 Send private message

I complained to @Orcon on Twitter yesterday about trying to get our phone line fixed and they said they see why it wasn't escalated and that they'd take care of it. Cut to today when I get home and open my laptop and notice iTunes is downloading from iCloud very fast... Checked my ADSL stats and we're syncing at 13mbit. No idea what they did (I've yet to install the filter) but I'm very, very pleased!

From speedtest.orcon.net.nz:
Last Result:
Download Speed: 11322 kbps (1415.3 KB/sec transfer rate)
Upload Speed: 872 kbps (109 KB/sec transfer rate)
Latency: 12 ms
14 December 2012 6:36:23 PM NZDT

A massive improvement! Thanks Orcon!









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