Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
1160 posts

Uber Geek
+1 received by user: 136


  Reply # 728127 6-Dec-2012 15:38 Send private message

Peppery: The plot thickens...

The neighbour has had Chorus out twice this week (making it the 5th time in as many months) for similar issues. They said the connection between their box and our demarcs is pretty bad, completely waterlogged and the concrete itself falling apart. They spent a couple of hours clearing water out of it this morning but apparently didn't have approval to replace it and to get together with the neighbour and complain a lot.

I called Orcon and they didn't want to do anything, saying that was pretty normal.

I'm not saying our wiring isn't terrible and I'm still waiting to hear back from the landlord to see if they would like to help at all.

Ugh.


you could write to the CEO of chorus and see if he does anything about it?













Hawkes Bay
8481 posts

Uber Geek
+1 received by user: 3

Mod Emeritus
Trusted
Subscriber

  Reply # 728159 6-Dec-2012 17:00 Send private message

From ISP help desk to Chorus CEO is an extremely poor choice of problem escalation I'd say.

If you aren't happy with the response from a helpdesker, you could politely ask to speak to a team leader.

A CEO isn't going to be concerned with someone who isn't a direct customer that hasn't even escalated the issue to the company actually providing the service and receiving the revenue.




Visit http://www.thecloud.net.nz for New Zealand based Hosted Exchange, Virtual Servers, Web Hosting, FTP Backup & more.
(1GB free FTP storage, or larger plans from $5.75)
 
 - Setup your own mailserver at home on Ubuntu Server - full step by step howto here.
 - Have you seen this: Nathan "KFC4LIFE" Dunn.


Voice Engineer @ Orcon
1828 posts

Uber Geek
+1 received by user: 396

Trusted
Orcon
Subscriber

  Reply # 728172 6-Dec-2012 17:15 Send private message

I would recommend you get the house wiring sorted first.  Then see where you're at ;)



I type on computers
490 posts

Ultimate Geek
+1 received by user: 47

Trusted
Subscriber

  Reply # 728199 6-Dec-2012 18:38 Send private message

hamish225: you could write to the CEO of chorus and see if he does anything about it?


In an ideal world Chorus would simply extend the 90% of the street they're currently installing UFB to include our 10% :(

ubergeeknz: I would recommend you get the house wiring sorted first.  Then see where you're at ;)


That's what I figured :) Hopefully coffeebaron has a free appointment soon!









979 posts

Ultimate Geek
+1 received by user: 33

Subscriber

  Reply # 728208 6-Dec-2012 18:49 Send private message

I think with you and your neigbour being in Auckland... the wait time for the men in vans to fix speed issues might be a bit longer for the next week while they mop up and tie up the mess made this afternoon.



I type on computers
490 posts

Ultimate Geek
+1 received by user: 47

Trusted
Subscriber

  Reply # 732706 14-Dec-2012 18:32 Send private message

I complained to @Orcon on Twitter yesterday about trying to get our phone line fixed and they said they see why it wasn't escalated and that they'd take care of it. Cut to today when I get home and open my laptop and notice iTunes is downloading from iCloud very fast... Checked my ADSL stats and we're syncing at 13mbit. No idea what they did (I've yet to install the filter) but I'm very, very pleased!

From speedtest.orcon.net.nz:
Last Result:
Download Speed: 11322 kbps (1415.3 KB/sec transfer rate)
Upload Speed: 872 kbps (109 KB/sec transfer rate)
Latency: 12 ms
14 December 2012 6:36:23 PM NZDT

A massive improvement! Thanks Orcon!









1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Moment of Truth?
Created by BarTender, last reply by Ragnor on 17-Sep-2014 17:18 (278 replies)
Pages... 17 18 19


Mr. Key to extradite Kim Dotcom?
Created by TimA, last reply by Behodar on 17-Sep-2014 15:26 (119 replies)
Pages... 6 7 8


10 Iphone 128gb 6+ iphones this weekend at auckland airport
Created by frysie, last reply by graemeh on 17-Sep-2014 17:25 (35 replies)
Pages... 2 3


Spark DNS Issues - Amazing - Broadband Service Alert
Created by PeteS, last reply by Demeter on 15-Sep-2014 14:13 (307 replies)
Pages... 19 20 21


hp bios update
Created by foxy38, last reply by foxy38 on 14-Sep-2014 19:08 (26 replies)
Pages... 2


Linksys EA6700 $98 at Harvey Horman
Created by macuser, last reply by macuser on 16-Sep-2014 15:18 (18 replies)
Pages... 2


2014 Holden SS (V8) or Ford XR6-T (in-line 6 turbo)
Created by joker97, last reply by ilovemusic on 16-Sep-2014 14:34 (71 replies)
Pages... 3 4 5


How much good can a wi-fi extender really do?
Created by Rikkitic, last reply by bagheera on 17-Sep-2014 14:42 (33 replies)
Pages... 2 3



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.