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62 posts

Master Geek
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Topic # 111719 13-Nov-2012 09:39 Send private message

Boy Orcon seem to having alot of broadband issues lately.  Since last night my broadband has been so slow that I can't watch youtube on the lowers quality. 

Is anyone else having issues?


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124 posts

Master Geek

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Orcon

  Reply # 716209 13-Nov-2012 09:43 Send private message

Hi there,

We are experiencing throughput issues on some EUBA connections since yesterday afternoon/evening.

Our engineers are currently working on the issue now however there is no ETR just yet - sincere apologies for the disruption.

Cheers,

Cam

16388 posts

Uber Geek
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Vodafone NZ

  Reply # 716211 13-Nov-2012 09:45 Send private message

cyberhub: Boy Orcon seem to having alot of broadband issues lately.  Since last night my broadband has been so slow that I can't watch youtube on the lowers quality. 

Is anyone else having issues?



Would be helpful to know your location




231 posts

Master Geek
+1 received by user: 2


  Reply # 716217 13-Nov-2012 09:58 Send private message

Just logged a ticket for this, thanks for the update.



62 posts

Master Geek
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  Reply # 716222 13-Nov-2012 10:20 Send private message

johnr:
cyberhub: Boy Orcon seem to having alot of broadband issues lately.  Since last night my broadband has been so slow that I can't watch youtube on the lowers quality. 

Is anyone else having issues?



Would be helpful to know your location


Yeah no problem, we are located in Te Atatu Peninsula, Auckland

469 posts

Ultimate Geek
+1 received by user: 3


  Reply # 716225 13-Nov-2012 10:33 Send private message

same problem here, however some sites seem unaffected and others im getting dialup speed.  Trying to download drivers from hp at < 8kb/s, while winrar from rarlabs.com downloaded at around 250kb/s.

edit: Henderson area.

23 posts

Geek


  Reply # 716233 13-Nov-2012 10:50 Send private message

I'm affected by this too... Location Te Atatu.

Network Engineer @ Orcon
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Orcon
Subscriber

  Reply # 716255 13-Nov-2012 11:25 Send private message

Hi Guys

Henderson area should be resolved now. Can you check and give some feedback

Sorry for the inconvenience


372 posts

Ultimate Geek
+1 received by user: 10

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  Reply # 716259 13-Nov-2012 11:31 Send private message

Sounds like a congested link between west Auckland and the north shore datacenter.




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 37/3 VDSL MSAN (tester)


231 posts

Master Geek
+1 received by user: 2


  Reply # 716268 13-Nov-2012 11:43 Send private message

Issue seems to be resolved here in CHCH, getting 1.3MB/s again.

469 posts

Ultimate Geek
+1 received by user: 3


  Reply # 716279 13-Nov-2012 11:58 Send private message

No auth now. still got dsl sync though. using 3g to post this

Network Engineer @ Orcon
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Orcon
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  Reply # 716280 13-Nov-2012 11:59 Send private message

Nebbie: Sounds like a congested link between west Auckland and the north shore datacenter.


No, looks like an issue with one of our customer terminiation devices (BNG's).

We have vendors investigating. We moved customers over to the redundant node to resolve.

469 posts

Ultimate Geek
+1 received by user: 3


  Reply # 716283 13-Nov-2012 12:03 Send private message

working again now

23 posts

Geek


  Reply # 716291 13-Nov-2012 12:14 Send private message

Better, but not as fast as it was before.

372 posts

Ultimate Geek
+1 received by user: 10

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  Reply # 716306 13-Nov-2012 12:38 Send private message

gareth41: No auth now. still got dsl sync though. using 3g to post this

Congested BNG usually wont cause no PPP issue just slow throughput..... might want to give Orcon a call.... possibly incorrect password in the router.




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 37/3 VDSL MSAN (tester)




62 posts

Master Geek
+1 received by user: 1

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  Reply # 716350 13-Nov-2012 13:16 Send private message

Just did a speed test and everything seems back to normal, thanks Orcon for sorting it :)

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