Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



1603 posts

Uber Geek
+1 received by user: 18

Trusted
Subscriber

Topic # 111923 19-Nov-2012 21:21 Send private message

I've been away overseas for a week and have come home to no phone and Internet (using Orcon Genius Lite), apparently it stopped working two days ago.

Resets have done nothing, and I have opened a support ticket with Orcon, who weren't able to fix it from their end over the phone.

Checking the usage log, on 13th November it shows 111 reconnections, followed by 16 the following day.

I would maybe get one or two a week, never had that many in one day before, would this possibly suggest a problem with the modem itself?

The ADSL sync light is on, but it just won't authenticate and no amount of port resets have changed anything so far.




Me: | Apple MacBook Pro 15" w/ Retina Display (2013) | Apple MacBook Air 13" (2013) | Apple iPad mini w/ Retina Display Wi-Fi+4G 64GB (2013) | Samsung Galaxy Note 3 | Apple TV (2010 & 2012) | Roku 3 | Google Chromecast |

Wife: | Apple iPad mini Wi-Fi 64GB (2012) | Samsung Galaxy S4 |

Create new topic
119 posts

Master Geek

Trusted
Orcon

  Reply # 719991 20-Nov-2012 11:08 Send private message

Hi there,

My apologies for the disruption.

Have you had a fault lodged with our engineers for this (not submitting a ticket online)? If not, contact the team again on 0800 13 14 15 as soon as possible so we can get them onto it.

Cheers,

Cam



1603 posts

Uber Geek
+1 received by user: 18

Trusted
Subscriber

  Reply # 719997 20-Nov-2012 11:21 Send private message

Hi Cam,

I called first thing yesterday morning and it was referred to the tech team. Still not working as of 11.20am today, but I understand there's a three working day turnaround time?




Me: | Apple MacBook Pro 15" w/ Retina Display (2013) | Apple MacBook Air 13" (2013) | Apple iPad mini w/ Retina Display Wi-Fi+4G 64GB (2013) | Samsung Galaxy Note 3 | Apple TV (2010 & 2012) | Roku 3 | Google Chromecast |

Wife: | Apple iPad mini Wi-Fi 64GB (2012) | Samsung Galaxy S4 |

Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Telecom introduces unlimited broadband data plan
Created by freitasm, last reply by NonprayingMantis on 23-Apr-2014 23:13 (93 replies)
Pages... 5 6 7


Stonedine
Created by Lizard1977, last reply by surfisup1000 on 23-Apr-2014 21:27 (58 replies)
Pages... 2 3 4


Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)
Created by Peteriv, last reply by mxpress on 23-Apr-2014 14:22 (69 replies)
Pages... 3 4 5


Forms of government for New Zealand
Created by charsleysa, last reply by KiwiNZ on 23-Apr-2014 20:57 (169 replies)
Pages... 10 11 12


Parallel imported product
Created by Wills1, last reply by joker97 on 23-Apr-2014 21:01 (53 replies)
Pages... 2 3 4


MH370 - Call for Search & Rescue Help
Created by DS248, last reply by joker97 on 23-Apr-2014 22:37 (737 replies)
Pages... 48 49 50


Labour MP Shane Jones to step down
Created by jeffnz, last reply by jeffnz on 23-Apr-2014 20:41 (32 replies)
Pages... 2 3


Upcoming Freeview Restack AUCKLAND
Created by Brunzy, last reply by richms on 23-Apr-2014 21:05 (13 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.