Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



401 posts

Ultimate Geek
+1 received by user: 1


Topic # 112029 23-Nov-2012 14:12 Send private message

Hi, after a call to Orcon helpdesk it turns out our genius lite is faulty. All blue lights turn on upon power up but do not distinguish. The rep said that he had posted a ticket with their returns dept and they would call me back with further details. This occurred yesterday.



1. How long should I expect to wait for the initial call? I am obviously wanting broadband asap./>2. Is there any chance I can user a non genius modem with the genius line. It would really help if I could get some sort of connection - especially with the Brazilian gp this weekend :(



Thanks.


Create new topic

xpd

GTA5 Nut
6251 posts

Uber Geek
+1 received by user: 273

Mod Emeritus
Trusted
Subscriber

  Reply # 721870 23-Nov-2012 14:16 Send private message

They should just send you a replacement unit and a courier bag for the faulty one... Id call them back after a day and ask for a followup.

And yes you can use a non-Genius but you obviously wont get phones.




Voice Engineer @ Orcon
1833 posts

Uber Geek
+1 received by user: 404

Trusted
Orcon
Subscriber

  Reply # 721871 23-Nov-2012 14:16 Send private message

It should work, drop me a PM with your username, I'll see if I can help out.  What kind of connection you have will affect what settings are required to make your modem work in the meantime.



401 posts

Ultimate Geek
+1 received by user: 1


  Reply # 721924 23-Nov-2012 16:12 Send private message

Thanks, uber I'll send you a pm.

3298 posts

Uber Geek
+1 received by user: 186

Moderator
Trusted
Subscriber

  Reply # 721931 23-Nov-2012 16:30 Send private message

Interesting, same happened to mine yesterday. Sounding more and more like a firmware update to me.

xpd

GTA5 Nut
6251 posts

Uber Geek
+1 received by user: 273

Mod Emeritus
Trusted
Subscriber

  Reply # 721944 23-Nov-2012 16:43 Send private message

Im on latest firmware with no issues.... dont ask me the version, Id have to check when I get home :)






401 posts

Ultimate Geek
+1 received by user: 1


  Reply # 722000 23-Nov-2012 18:51 Send private message

Hmm ok, got the old modem working without phones. I cannot get into the modem settings or anything. I'm waiting to hear from the replacement department to see what they say.

I should say that the web was going down to snails pace (couldn't browse web but held a skype call) then would recover a few mins later without a reboot. This happened about 5 times in the 2 days prior to the issue occurring. When the internet gave out, it rebooted the modem but it wouldn't reboot as i described...

xpd

GTA5 Nut
6251 posts

Uber Geek
+1 received by user: 273

Mod Emeritus
Trusted
Subscriber

  Reply # 722002 23-Nov-2012 18:52 Send private message

fyi, my Genius f/ware is : Runtime Code Version: Genius1415
Boot Code Version: 1.0.37-106.17




3298 posts

Uber Geek
+1 received by user: 186

Moderator
Trusted
Subscriber

  Reply # 722314 24-Nov-2012 15:17 Send private message

My replacement has arrived, it's software version is:

Runtime Code Version: Genius1202
Boot Code Version: 1.0.37-106.17

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Moment of Truth?
Created by BarTender, last reply by Geektastic on 19-Sep-2014 19:00 (401 replies)
Pages... 25 26 27


Mr. Key to extradite Kim Dotcom?
Created by TimA, last reply by SaltyNZ on 18-Sep-2014 09:20 (126 replies)
Pages... 7 8 9


2014 Holden SS (V8) or Ford XR6-T (in-line 6 turbo)
Created by joker97, last reply by ilovemusic on 16-Sep-2014 14:34 (71 replies)
Pages... 3 4 5


6.6Mb/s "in spec" for Torbay, Auckland?
Created by theasset13, last reply by dcole13 on 19-Sep-2014 21:11 (16 replies)
Pages... 2


Computer Lounge's Zen Radical
Created by JayADee, last reply by JayADee on 19-Sep-2014 14:51 (15 replies)

Maybe some politicians should go back to school?
Created by jarledb, last reply by DarthKermit on 18-Sep-2014 18:27 (31 replies)
Pages... 2 3


FS: Server time
Created by deathslocus, last reply by CamH on 17-Sep-2014 21:31 (30 replies)
Pages... 2


Netflix Prezzy payment
Created by freakalad, last reply by freakalad on 18-Sep-2014 20:50 (14 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.