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501 posts

Ultimate Geek
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Topic # 112287 3-Dec-2012 22:50 Send private message

I have had nothing but disconnections on my Orcon Genius Line all this evening. I have had to reboot at least 5 times since I got home at 8:45pm
Have rung Orcon 4-5 times and sent in a support message via web site.
I am hoping that it will stay up long enough for me to send this message.
Support do not seem to know what is wrong but is anyone else have problems with Broadband tonight especially in the Bronws Bay area.






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70 posts

Master Geek


  Reply # 726540 3-Dec-2012 23:28 Send private message

I am not in Browns Bay area, I am in West Auckland, but Orcon has been particularly stable and speeds are fast here.  Hope your issue gets sorted out soon.

xpd

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  Reply # 726590 4-Dec-2012 08:38 Send private message

What version of firmware are you on ?




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501 posts

Ultimate Geek
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  Reply # 726592 4-Dec-2012 08:43 Send private message

No idea at momnetbut I had  a series of disconnects (about one per day ) a couple of weeks ago and mentioned it on here and one of Orcon's techs replied that he had upgraded my firmware and see how it goes.
I must admit it seemed better for the next 10 days but last nights was just diabolical. I was trying to do some updates to a web site and everytime I updated a page it would crash before I could save. I gave up in the end.
There has to be a reason for so may crashes in  one night but I have no way of determining just wish I could get a more reliable system. I would switch to fibre (I have two fibre runs outside my gate) but Orcon dont seem to be able to connect me to it.
But then would fibre be any better.
I also wonder about my Genius. Before I switched from Orcon broadband to the Genius phone system it seemed much more stable. I dont remember any disconnects before genius but that may be unrelated


xpd: What version of firmware are you on ?




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  Reply # 726594 4-Dec-2012 08:48 Send private message

Have you done a basic isolation test?






501 posts

Ultimate Geek
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  Reply # 726595 4-Dec-2012 08:49 Send private message

Not sure what you mean by a basic isolation test please explain?

johnr: Have you done a basic isolation test?




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  Reply # 726622 4-Dec-2012 09:29 Send private message

Hi,

Sorry to hear you're having problems.  We're not aware of any issues affecting Browns Bay over the last couple of days, so this is likely to be an issue isolated to your connection.  Could be a line fault, modem fault or house wiring, but it's impossible to tell without doing all the troubleshooting.

Please log a case with our helpdesk so they can investigate.

Cheers,

Dan



501 posts

Ultimate Geek
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  Reply # 726623 4-Dec-2012 09:31 Send private message

I have logged a call and also made 4-5 phone calls last night.
I am waiting to see how it performs today. Not likely to be a wiring fault IO am not suing house phone wiring but have a separate line from my place to exchange.
Will wait and see how it goes
ubergeeknz: Hi,

Sorry to hear you're having problems.  We're not aware of any issues affecting Browns Bay over the last couple of days, so this is likely to be an issue isolated to your connection.  Could be a line fault, modem fault or house wiring, but it's impossible to tell without doing all the troubleshooting.

Please log a case with our helpdesk so they can investigate.

Cheers,

Dan




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  Reply # 726628 4-Dec-2012 09:42 Send private message

ronw: I have logged a call and also made 4-5 phone calls last night.
I am waiting to see how it performs today. Not likely to be a wiring fault IO am not suing house phone wiring but have a separate line from my place to exchange.
Will wait and see how it goes
ubergeeknz: Hi,

Sorry to hear you're having problems.  We're not aware of any issues affecting Browns Bay over the last couple of days, so this is likely to be an issue isolated to your connection.  Could be a line fault, modem fault or house wiring, but it's impossible to tell without doing all the troubleshooting.

Please log a case with our helpdesk so they can investigate.

Cheers,

Dan


If you've not heard back by this afternoon, flick me a PM with your username and preferably ticket #, and I'll follow it up for you.  Cheers.

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