Yesterday (Jan.11) I called to give 30 days notice that I would be cancelling my account with Orcon. I specifically told the agent to make sure the internet was not disconnected until Feb.10 and she reassured me that it would.

Well, what happened last evening (Jan. 11)? My internet was disconnected and now I have to re activate my account which could take up to a week! I called and spoke to tech-support - of course accounts is not open late - and they could not do anything as provisioning was closed for the weekend.

The fact that the tech-support - if you can call it that - does not have immediate communication with the accounts department is insane.  My internet was disconnected at the flick of a switch - how the hell can it not be re-activated in the same manner?

This is unacceptable service. I have had a number of other issues with Orcon and am utterly disgusted with how the business is run.