I contact support who suggest I do a factory reset by holding the button on the side. Done that, with no change. I email support back with this yesterday. I get the automatic "we have received your message" reply, but no further follow-up.
I emailed again today, 24 hours later, asking what's up. So far I haven't gotten any reply back. Is anyone there? Is my problem being worked on? Have I disappeared like my internet and phone?
I appreciate that some problems can take a while to resolve, but I'm sure customers would appreciate some sort of timely feedback that the problem is being worked on.
(It's ticket #11104746 if someone wants to have a look)