Orcon outage?

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NotReally

10 posts

Wannabe Geek

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Topic # 113862 30-Jan-2013 13:23
Is there a large outage with Orcon? I haven't been able to get an Genius ADSL connection since Saturday (5 days) and after a second phone call for help have been told by the tech support that my ADSL connection is part of a larger problem with no time frame on when it will be fixed. There is nothing showing on the Network Status page and I have recently had work done to move a jack point so I'm not sure what's happening. Does anyone else have the same problem?

johnr

13309 posts

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Vodafone NZ

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Reply # 753246 30-Jan-2013 13:24
Where are you? Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

NotReally

10 posts

Wannabe Geek

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Reply # 753248 30-Jan-2013 13:25
I'm in Springfield, Rotorua.

xpd

Minecraft n00b
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Reply # 753249 30-Jan-2013 13:29
Our office in Rotorua city use Orcon ADSL (not Genius) and they've had no issues. Do you get any connection at all ? Do the logs show any errors ? Are you getting DSL sync ? XPD / @DemiseNZ / Gavin Website CPU : Intel E5300 GFX: Geforce 9800GTX/+ RAM: 3GB DDR2 A+ - MCDST - MCTS CCNA Arriving soon.

ubergeeknz

780 posts

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Orcon

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Reply # 753250 30-Jan-2013 13:30
Hi, Are you able to PM me with your account name? Then I can check if you're affected by a current known outage or not and follow up accordingly. Regards Dan

xpd

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Reply # 753252 30-Jan-2013 13:35
ubergeeknz: Hi, Are you able to PM me with your account name? Then I can check if you're affected by a current known outage or not and follow up accordingly. Regards Dan If there is a current known outage (anywhere, anytime) , wouldnt it be best to put it on the network status page.... then saves these sorts of posts :) XPD / @DemiseNZ / Gavin Website CPU : Intel E5300 GFX: Geforce 9800GTX/+ RAM: 3GB DDR2 A+ - MCDST - MCTS CCNA Arriving soon.

NotReally

10 posts

Wannabe Geek

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Reply # 753253 30-Jan-2013 13:35
There's no DSL connection. The Genius modem flashes Blue for a short while (trying to sync?) and then goes a solid pink colour for a while (failed?) before repeating. The modem's wireless and wired connections work.

ubergeeknz

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Orcon

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Reply # 753254 30-Jan-2013 13:37
xpd: ubergeeknz: Hi, Are you able to PM me with your account name? Then I can check if you're affected by a current known outage or not and follow up accordingly. Regards Dan If there is a current known outage (anywhere, anytime) , wouldnt it be best to put it on the network status page.... then saves these sorts of posts :) There are dozens every day which generally affect only a very small number of subscribers. It would be impractical to do so.

Sounddude

708 posts

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Orcon

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Reply # 753255 30-Jan-2013 13:38
NotReally: There's no DSL connection. The Genius modem flashes Blue for a short while (trying to sync?) and then goes a solid pink colour for a while (failed?) before repeating. The modem's wireless and wired connections work. There was an issue yesterday with Telecoms BUBA service, which might have confused things. Sounds like you have a line fault however if you haven't got Sync. I suggest calling the helpdesk back and getting a fault open. Sorry for the inconvenience.

NotReally

10 posts

Wannabe Geek

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Reply # 753261 30-Jan-2013 13:50
Thanks. I have rung support back (answered first ring!) and they want to try a hard reset first. I this doesn't work then I will log a line fault.

NotReally

10 posts

Wannabe Geek

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Reply # 753994 31-Jan-2013 16:38
Big thanks to Orcon for organising a guy from Chorus (also big thanks) to come and fix the line the very next day! All good now and back to full speed. Cheers guys.