Minh: Okay so on unlimited plan fiber,
Slow P2P - understandable
Gaming Pings spiking - understandable
Streaming videos wait a few minutes to buffer - understandable
Browsing web pages slow as 128k - I don't think any one would accept this
Does anyone here have any legal advice as all these excuses of "not enough bandwidth" "DDOS attacks" from Orcon for the last few months is a bit pathetic.. a few weeks okay but I didn't pay $100 per month for 128k on a fiber plan.
If any one with legal advice on how to get out of this contract please post here or message me, much appreciations.
Call them up negotiate having the ETF wavered due to the lengthy time its taking to have the issue resolved.
Tell the CSR you understand the Ts&C's doesn't grantee 100% service but it doesn't say that it will be unusable for more then 50% of the month.... a 50% SLA is pathetic even for residential standards.
Remember stay calm ranting and raving will only make the CSR be a prick back....
That has worked for me in the past, stay truthful and calm and you will get what you want.
When I was a CSR I was a prick to people who expected things, And people who asked nicely I bent over backwards for.