International Traffic issues on Orcon at moment?

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95 posts

Master Geek

Reply # 762501 14-Feb-2013 17:12
Anyone still having issues? My local downstream is still half of what it usually is (7 Mbps instead of 14 Mbps); from California its a measly 0.3 Mbps, and 2.68 Mbps to Telstra in Australia - so basically no change since this morning. I called the 0800 number for tech support to see if the issue was ongoing - the "tech support" person didn't seem to have any technical background whatsoever, nor be aware of the issues from yesterday - sounded foreign, perhaps from the Philippines, definitely not Indian. Has Orcon's phone tech support been outsourced? Anyway, going to submit a ticket - perhaps that'll reach the right tech support tier. Edited: typo

alinz

21 posts

Geek

Reply # 762529 14-Feb-2013 17:44
Still issues here. Getting less than half my usual speed to servers in the Netherlands and Germany; latency to gaming servers overseas still seems spikey + higher than previously, too.

Rambaldi

75 posts

Master Geek

Reply # 762530 14-Feb-2013 17:45
This morning things seems somewhat fixed but now its back to being bad again.

Sounddude

708 posts

Ultimate Geek

Trusted

Orcon

Subscriber

Reply # 762567 14-Feb-2013 18:46
Hi Guys We found the issue and believe we have resolved it Can you retest?

doublehell

95 posts

Master Geek

Reply # 762574 14-Feb-2013 19:01
Sounddude: Hi Guys We found the issue and believe we have resolved it Can you retest? Hi Sounddude - Just power cycled my modem and did a few initial tests. Nothing has changed. Speedtest to Orcon's speedtest server is 2.9 Mbps down, 1.06 Mbps up, ping is 21 ms - upstream and ping are normal, downstream is about 10 Mbps slower Speedtest to Dreamhost in California is 0.48 Mbps down, 0.98 Mbps up. Current line rate is 16808 down 1241 up. Noise margin 12 dB up and down. Attenuation 9.5 down, 2.6 up. Will post more data shortly. Edit: Here is more data (traceroute stats all look normal, only abnormal thing is the actual downstream speed) Orcon Broadband Diagnostics Report (for 2013-02-14 19.02) - version '1.0.0.61' running on 'WIN_VISTA' Connectivity:- [•] 60.234.1.1 [•] nzdsl.co.nz [•] trademe.co.nz [•] login.com [•] theregister.co.uk Speedtest Results:- Auckland,NZ: 2187 / 1014 (12ms) Wellington, NZ: 2392 / 1026 (12ms) Sydney, AU: 1924 / 1002 (35ms) San Francisco, CA: 781 / 754 (177ms) Maidenhead, UK: 488 / 449 (311ms) Modem Information (if accessable):- Modem: Dynalink RTA 1335 Attainable Line Rate: 18704 / 1272 Sync Rate: 16808 / 1241 Noise Margin: 12.0 / 12.2 Line Attenuation: 9.5 / 2.6 Route to nzdsl.co.nz [114.23.33.130] 1 2 ms 3 ms 3 ms dynalink.router.local [192.168.11.220] 2 19 ms 12 ms 11 ms euba.bng1.tvc.orcon.net.nz [60.234.8.5] 3 11 ms 14 ms 10 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72] 4 11 ms 16 ms 13 ms 60.234.79.98 5 11 ms 13 ms 11 ms 114.23.0.244 6 12 ms 11 ms 11 ms ae-2-910.ar1.qst.vygr.net [114.23.0.208] 7 11 ms 12 ms 12 ms nzdsl.co.nz [114.23.33.130] Route to trademe.co.nz [202.162.72.2] 1 2 ms 2 ms 3 ms dynalink.router.local [192.168.11.220] 2 12 ms 12 ms 11 ms euba.bng1.tvc.orcon.net.nz [60.234.8.5] 3 12 ms 12 ms 11 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72] 4 21 ms 25 ms 22 ms ge-0-0-1.cre2.wgt.orcon.net.nz [121.98.9.54] 5 22 ms 23 ms 22 ms trademe.wix.net.nz [202.7.1.67] 6 21 ms 22 ms 22 ms trademe.co.nz [202.162.72.2] Route to google.com [74.125.237.128] 1 3 ms 3 ms 1 ms dynalink.router.local [192.168.11.220] 2 16 ms 17 ms 17 ms euba.bng1.tvc.orcon.net.nz [60.234.8.5] 3 10 ms 11 ms 11 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72] 4 11 ms 11 ms 11 ms ge-0-1-5-0.cre1.nct.orcon.net.nz [121.98.9.9] 5 14 ms 12 ms 11 ms 121.99.12.0 6 48 ms 46 ms 48 ms 72.14.214.5 7 50 ms 44 ms 48 ms 72.14.214.6 8 59 ms 51 ms 70 ms 66.249.95.234 9 48 ms 50 ms 46 ms 72.14.237.137 10 47 ms 47 ms 43 ms www.google-analytics.com [74.125.237.128] Route to theregister.co.uk [92.52.96.89] 1 4 ms 1 ms 1 ms dynalink.router.local [192.168.11.220] 2 13 ms 19 ms 11 ms euba.bng1.tvc.orcon.net.nz [60.234.8.5] 3 23 ms 10 ms 10 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72] 4 11 ms 12 ms 11 ms ge-0-1-5-0.cre1.nct.orcon.net.nz [121.98.9.9] 5 13 ms 12 ms 12 ms 121.99.12.0 6 192 ms 191 ms 188 ms te0-7-0-24.ccr21.lax05.atlas.cogentco.com [38.104.84.29] 7 187 ms 164 ms 190 ms te0-3-0-5.mpd21.lax01.atlas.cogentco.com [154.54.44.137] 8 228 ms 201 ms 199 ms te0-1-0-3.ccr21.iah01.atlas.cogentco.com [154.54.44.237] 9 215 ms 241 ms 241 ms te0-0-0-7.ccr21.atl01.atlas.cogentco.com [154.54.29.1] 10 253 ms 336 ms 338 ms te0-1-0-0.ccr21.atl01.atlas.cogentco.com [154.54.1.169] 11 256 ms 257 ms 338 ms te0-0-0-3.ccr21.dca01.atlas.cogentco.com [154.54.28.201] 12 332 ms 329 ms 328 ms te0-2-0-2.ccr21.lon13.atlas.cogentco.com [154.54.44.226] 13 337 ms 335 ms 332 ms te1-3.ccr02.lhr01.atlas.cogentco.com [154.54.61.58] 14 306 ms 328 ms 331 ms te1-3.ccr02.lhr01.atlas.cogentco.com [154.54.61.58] 15 304 ms 338 ms 305 ms 149.6.8.122 16 337 ms 335 ms 331 ms core6a-corea.lon3.rackspace.net [164.177.137.11] 17 332 ms 334 ms 307 ms aggr324a-1-core6a.lon3.rackspace.net [92.52.77.49] 18 307 ms 307 ms 336 ms theregister.co.uk [92.52.96.89]

alinz

21 posts

Geek

Reply # 762578 14-Feb-2013 19:07
My speeds are back to normal again, thanks sounddude

Sounddude

708 posts

Ultimate Geek

Trusted

Orcon

Subscriber

Reply # 762581 14-Feb-2013 19:15
doublehell: ] Just power cycled my modem and did a few initial tests. Nothing has changed. Can you PM me your login name and current IP. Ta

doublehell

95 posts

Master Geek

Reply # 762583 14-Feb-2013 19:20
Sounddude: doublehell: ] Just power cycled my modem and did a few initial tests. Nothing has changed. Can you PM me your login name and current IP. Ta PM'd Cheers :)

doublehell

95 posts

Master Geek

Reply # 762896 15-Feb-2013 11:09
Tier 1 provider seems to have changed - I'm pretty sure most traffic routed through the US used to be via tinet.net, now its via cogentco.com

Sounddude

708 posts

Ultimate Geek

Trusted

Orcon

Subscriber

Reply # 762913 15-Feb-2013 11:21
doublehell: Tier 1 provider seems to have changed - I'm pretty sure most traffic routed through the US used to be via tinet.net, now its via cogentco.com We have both Cogent and Tinet paths from our POP in the Los Angeles. it will take best BGP path to the desired location. The internet being the internet, they could change at anytime. This however isn't your issue, as your local speeds are also effected.

doublehell

95 posts

Master Geek

Reply # 762940 15-Feb-2013 11:50
Sounddude: doublehell: Tier 1 provider seems to have changed - I'm pretty sure most traffic routed through the US used to be via tinet.net, now its via cogentco.com We have both Cogent and Tinet paths from our POP in the Los Angeles. it will take best BGP path to the desired location. The internet being the internet, they could change at anytime. This however isn't your issue, as your local speeds are also effected. Do you think a port reset would help me?

doublehell

95 posts

Master Geek

Reply # 763050 15-Feb-2013 13:44
My speedtest to Orcon has improved, but is still about 1.3x slower than normal: Strangely, my test to Vodafone's Auckland server is usually faster than to Orcon, but currently it's coming up about 1.8x slower than usual: International downstream speeds are still severely impacted: 5.5x slower than usual to Australia (Brisbane): Over 13x slower to the US (California)

KingPickle

6 posts

Wannabe Geek

Reply # 763183 15-Feb-2013 18:16
Seems to have returned to normal here Local New York

doublehell

95 posts

Master Geek

Reply # 763388 16-Feb-2013 12:02
All seems well now. Although my downstream has taken a hit...but my ping has improved by 100% to Orcon...in any case, happy now . Thanks to whomever handled things. Will keep an eye on things for the next 48 hours. Auckland (Orcon): Australia (Telstra Brisbane): USA (Atlantic Metro California):

Brandonrnz

243 posts

Master Geek

Reply # 763464 16-Feb-2013 16:38
Anyone else finding it very slow today? When ever it gets really slow to browse etc the pings to Australia are getting over 200ms, then when it speeds up it's back to 45, local pings/speed are fine. It's really effecting gaming imo. Mac Mini - 2012 - i5 2.5GHz - HD 4000 - 90GB OCZ Agility 3 SSD Viewsonic VA2413wm Monitor - Corsair SP2500 Speakers Gaming - 2x XBOX 360's Orcon Unlimited Fibre 30/10Mb

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