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319 posts

Ultimate Geek
+1 received by user: 10


  Reply # 766042 19-Feb-2013 22:24 Send private message

Sorry Orcon, didn't realise I ordered 512K fibre.
Is it even worth ringing up? all I hear about is ridiculously long waiting times only to get someone overseas that reads a script and insists it's out equipment.





 

518 posts

Ultimate Geek
+1 received by user: 54

Trusted

  Reply # 766075 19-Feb-2013 23:04 Send private message

Brandonrnz: Sorry Orcon, didn't realise I ordered 512K fibre.
Is it even worth ringing up? all I hear about is ridiculously long waiting times only to get someone overseas that reads a script and insists it's out equipment.



For reference, on unlimited ADSL.









324 posts

Ultimate Geek
+1 received by user: 17


  Reply # 766941 21-Feb-2013 12:08 Send private message

Geezz I'm glad I'm not the only one.

The international speeds after 8:30ish pm sucks. The streaming on videos just stop and can't do much else.
During the day and morning seems fine.

Orcon has had this issue in the past as well I agree but they eventually fix it....wish they would hurry up. Been like that for 1- to 2 weeks now....







488 posts

Ultimate Geek
+1 received by user: 61


  Reply # 766993 21-Feb-2013 12:54 Send private message

Agreed, nearly two weeks of this rubbish now.
I feel like orcon has gone downhill since their genuis promotion got popular.

319 posts

Ultimate Geek
+1 received by user: 10


  Reply # 766997 21-Feb-2013 12:59 Send private message

I rang up finally, they reset my fibre connection, it seems back to normal, so far.
Hope it stays like this, it was pretty much unusable




 

324 posts

Ultimate Geek
+1 received by user: 17


  Reply # 767012 21-Feb-2013 13:24 Send private message

I spoke to Orcon support they changed my Genius firmware version. Apparently I was running on v12 when v15 is out now. They pushed it out took around 20 minutes. They also changed the DNS to Google's. And change the MTU to 1475 from 1492.

I have no idea what the above settings are meant to change however the issue still remains. I suppose it will help later one when they fix the bandwidth issue..







23 posts

Geek
+1 received by user: 8

Trusted
HD Net

  Reply # 767020 21-Feb-2013 13:33 Send private message

Oriphix: I spoke to Orcon support they changed my Genius firmware version. Apparently I was running on v12 when v15 is out now. They pushed it out took around 20 minutes. They also changed the DNS to Google's. And change the MTU to 1475 from 1492.

I have no idea what the above settings are meant to change however the issue still remains. I suppose it will help later one when they fix the bandwidth issue..


Hi,



Were you talking to Tier 1 or Tier 2 support?

These changes don't make much sense to me as a T2 Engineer as it will circumvent local CDN's where available...

Could you PM me a Username or Ticket# and I'll have a look for you as there shouldn't be any issues with International Traffic, on our network at least. (As for further upstream out of our network, we would need to check the path your traffic is taking).


Cheers,

Lance.

324 posts

Ultimate Geek
+1 received by user: 17


  Reply # 767027 21-Feb-2013 13:39 Send private message

DrFixIt:
Oriphix: I spoke to Orcon support they changed my Genius firmware version. Apparently I was running on v12 when v15 is out now. They pushed it out took around 20 minutes. They also changed the DNS to Google's. And change the MTU to 1475 from 1492.

I have no idea what the above settings are meant to change however the issue still remains. I suppose it will help later one when they fix the bandwidth issue..


Hi,



Were you talking to Tier 1 or Tier 2 support?

These changes don't make much sense to me as a T2 Engineer as it will circumvent local CDN's where available...

Could you PM me a Username or Ticket# and I'll have a look for you as there shouldn't be any issues with International Traffic, on our network at least. (As for further upstream out of our network, we would need to check the path your traffic is taking).


Cheers,

Lance.


Pm'ed you =)







5 posts

Wannabe Geek
Inactive user


  Reply # 770156 25-Feb-2013 22:02 Send private message

Lovely post 8pm speeds you can expect with Orcon UFB
Can't stream any sort of video online. But hey, as long as local speeds are 10Mbps+, who cares right ?








125 posts

Master Geek
+1 received by user: 3


  Reply # 770159 25-Feb-2013 22:04 Send private message

dspaceman: Lovely post 8pm speeds you can expect with Orcon UFB
Can't stream any sort of video online. But hey, as long as local speeds are 10Mbps+, who cares right ?








It's not JUST UFB, I had same issues from 7 to around 10 minutes ago.. It's at least useable now..websites were taking at least 10 seconds+ to load. (I'm on the 60GB Plan..Switched from unmetered just 3-4 days ago to see if it would be any better, but apparently not. 



39 posts

Geek
+1 received by user: 3


  Reply # 770168 25-Feb-2013 22:23 Send private message



I live in the auckland CBD and there is fibre going down my road.

EDIT: and on the 60GB plan.

190 posts

Master Geek
+1 received by user: 16


  Reply # 770169 25-Feb-2013 22:26 Send private message

From Whangarei and also getting piss poor international speeds.

5 posts

Wannabe Geek
Inactive user


  Reply # 770170 25-Feb-2013 22:27 Send private message

I'm embarrassed to be an Orcon customer.
Are we expected to only read text whilst online ?

Please start buying more overseas bandwidth, throttling the abusers, whatever else to get my UFB into respective speeds.

125 posts

Master Geek
+1 received by user: 3


  Reply # 770172 25-Feb-2013 22:29 Send private message

speedtest.net only half loads for me at the moment =/

3059 posts

Uber Geek
+1 received by user: 227

Trusted
Subscriber

  Reply # 770175 25-Feb-2013 22:33 Send private message

dspaceman: I'm embarrassed to be an Orcon customer.
Are we expected to only read text whilst online ?

Please start buying more overseas bandwidth, throttling the abusers, whatever else to get my UFB into respective speeds.


Orcon have plenty of international bandwidth, I easily get 200-300mbps to US West coast. the issue seems more to be around the setup of their traffic management on UFB/DSL connections. One of the offics got a 100/50mbps Orcon connection (GPON) installed today so I'll login, configure it and see how it goes... That's on the unlimtied national, 30GB international for $239/month though





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