Orcon now contract out their tech call centre to the Phillipines...

Forums › Orcon and iServe › Orcon now contract out their tech call centre to the Phillipines...

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149 posts

Master Geek

Reply # 770200 25-Feb-2013 23:47
or maybe we lower the CEO's and big nuts who get 500k+ a year?

maverick

3449 posts

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WorldxChange

Reply # 770239 26-Feb-2013 07:12
brookz: 30mins later and I finally got them to divert calls to my cellphone, silly voip. why didn't you just do this yourself ?, cant you set this automatically to failover to your phone or do it from a web or voice portal if needed , why do you need a call center to do this for you ? Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

brookz

149 posts

Master Geek

Reply # 770322 26-Feb-2013 10:33
Because I don't want to pay fr it nor should I have to plus if you read from the start I have no internet

brookz

149 posts

Master Geek

Reply # 770323 26-Feb-2013 10:34
Ps. Posting from my ph

NonprayingMantis

3613 posts

Uber Geek

Reply # 770330 26-Feb-2013 10:38
brookz: or maybe we lower the CEO's and big nuts who get 500k+ a year? I doubt anybody in Orcon gets paid that much, even Scott Bartlett.

Oriphix

238 posts

Master Geek

Reply # 770339 26-Feb-2013 10:44
NonprayingMantis: brookz: or maybe we lower the CEO's and big nuts who get 500k+ a year? I doubt anybody in Orcon gets paid that much, even Scott Bartlett. You would be surprised. Wouldn't that be nice. Pay of my house in 2-3 years. sigh Sorry getting off topic. Playing: -> Guild Wars 2 -> League of Legends

Hammerer

231 posts

Master Geek

Reply # 770351 26-Feb-2013 10:54
Thanks for the heads up. I was considering Orcon but have crossed them off my options list. TelstraClear's overseas support was terrible too but it has been much better for me in the last year or so. They have got to the solution I need in a shorter time. The electrosaurs are dying out! • 56kg HP Color LaserJet behemoth - will it ever die? • 61kg HP Netserver brontosaurus - Extinct 2010 • 32kg Compaq Proliant goliath - Extinct 2010 • 31kg 21" IBM CRT gargantua - Extinct 2010

maverick

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WorldxChange

Reply # 770362 26-Feb-2013 11:00
brookz: Because I don't want to pay fr it nor should I have to plus if you read from the start I have no internet I did actually read from the start , you posted here fine so was thinking this shouldn't be a problem or did I miss something ? Th whole idea of having intelligent platforms or some cases semi intelligent is that you can control via web or voice portal, VoIP is far more intelligent and gives you greater control. It always fascinates me why some one would wait for long periods in queses when they have the control themselves to do what they want. Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

Nebbie

320 posts

Ultimate Geek

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Reply # 770430 26-Feb-2013 12:41
Anyway..... Personally I don't like the idea of outsourcing to the Philippines as it takes jobs away from NZ'ers who deserve them and that ISP slowly loses that personal touch and you start to be treated just like a another one of the flock. From what I believe a callcenter job like this in the Philippines is around 740,000 Peso per year about $25,000 NZD and its hard work for them as like us they struggle to understand Our Kiwi accent as we talk very fast compared to Americans who teach them English. Saying that 740000 per year is a very good job and this person is allot better off then a large chunk of the population. However higher quality staff are paid more and cost more to the company who outsources. --------------------------------------------------------------- Nebukadnessar ISP: Slingshot (250gb Rollover) - Better Network Speed: 13/1.7 xDSL AnnexM - Cisco 877

chevrolux

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Reply # 770434 26-Feb-2013 13:06
maverick: brookz: Because I don't want to pay fr it nor should I have to plus if you read from the start I have no internet I did actually read from the start , you posted here fine so was thinking this shouldn't be a problem or did I miss something ? Th whole idea of having intelligent platforms or some cases semi intelligent is that you can control via web or voice portal, VoIP is far more intelligent and gives you greater control. It always fascinates me why some one would wait for long periods in queses when they have the control themselves to do what they want. But then we won't get any really interesting threads about how crappy a call center is lol.... This is nothing new is it? Orcon has always had terrible support. Wouldn't go near them! Snap and Telecom are my favourites. Have to say WorldXChange is bloody good to deal with too. Vodafone is a bit hit and miss some times but generally pretty good. Telstra is rubbish.

Ragnor

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Reply # 770710 26-Feb-2013 20:09
johnr: Vodafone NZ is 100% NZ based over 3 sites in Auckland and all Vodafone NZ employed mobile and fixed line I am sure I have pointed this out more than once to you True, I always forget whether Vodafone do or don't ... maybe I have permanent brain damage from when I had to deal with the old outsourced to Egypt CS several years ago....

21brandon21

53 posts

Master Geek

Reply # 771226 27-Feb-2013 19:39
Why don't you join a real ISP then? Join VodafoneNZ. Their Call Centres are based in New Zealand.. They are very helpful. Unless you're an ape who doesn't speak English you'll more than likely get your problems sorted with VodafoneNZ. + Vodafone have the best Home Package of SKY/Phone/Internet plan at the moment. + With their recent acquisition of Telstra Clear they'll be even better..

maverick

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WorldxChange

Reply # 771399 28-Feb-2013 05:54
21brandon21: l. Unless you're an ape who doesn't speak English you'll more than likely get your problems sorted + With their recent acquisition of Telstra Clear they'll be even better.. That's pretty offensive don't you think, most of the outsourced call center staff will speak multiple languages with English mainly a second one, that's more than I can do how about you ?, If Apes can speak multiple languages then they are probably a much superior species, But I will point out I do find that comment offensive. Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

21brandon21

53 posts

Master Geek

Reply # 771879 28-Feb-2013 19:06
maverick: 21brandon21: l. Unless you're an ape who doesn't speak English you'll more than likely get your problems sorted + With their recent acquisition of Telstra Clear they'll be even better.. That's pretty offensive don't you think, most of the outsourced call center staff will speak multiple languages with English mainly a second one, that's more than I can do how about you ?, If Apes can speak multiple languages then they are probably a much superior species, But I will point out I do find that comment offensive. I wasn't referring to the Call Centre staff. ;) In re. to people's complaints. I personally understand Telecom's Filipino Call Centre staff very easy.

richms

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Reply # 771882 28-Feb-2013 19:10
I have also found them to be good. Talk very clearly and can understand them. Not like some of the mumblers I have had on local call centers Richard rich.ms

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