No doubt 1 week delay for the new connection, then 2 weeks on it no issues. Nightmare started on 11 July.
I noticed no internet and phone connection in the afternoon. The internet light on the Orcon modem was off. This light suppose to be blue when internet connection is good or red if internet is disconnected. Now it’s completely off. Rang Orcon technical to try to find out out what’s wrong. I was asked for reset the modem for few times, checked the line status. We assumed the it’s the modem fault. So he organized a new modem to send to me,it takes about 4 working days. It was Friday, so I expected to receive the new modem next Thursday or Friday.
Next Monday I rang Orcon again to follow up. Same thing was said to me. On Wednesday I noticed the modem adsl turned to red, it seems like adsl was disconnected. I guessed modem faulty might cause this. Friday afternoon, the new modem still didn’t turn up. I tried to hoop up another modem to the phone jack to test the adsl connection. No adsl indicator showed up. Due to no phone line at home, I went to my friend’s house to ring Orcon, after few security questions like banks’ , I was told they couldn’t do anything until I get back home to reset the modem.
I rang them again this morning, did same thing again, they couldn’t do anything further, they just lodged the report then I have to wait.
I have never ever been to deal with an ISP like Orcon. Technical support is base in Philippine, they could not test Orcon’s server, they are not allow to access to their system a lit bit further like normal ISP help desk reps should do. Reset the modem is their only suggestion.
Anyway I have told the last rep who I talked to. If they couldn’t get the issue sorted out in 3 working days, I will switch to another ISP without paying any early termination fee. I asked her to put this note to their system.
Orcon is the worst ISP in this country, get away from them, Don’t try it, never!!