I signed up to Orcon Genius a few weeks ago as our exchange was upgraded to RFB (not UFB) in June - off Scenic Drive in Auckland, and I wanted the $99 Unlimited plan. I have not had phone or interned since the service was 'activated' on Wed 17th July. I have spent time with support on Thurs and Fri testing different jackpoints. I let them know we had an alarm with telephone connection in the house, but we did not use the monitoring feature. When nothing had changed by yesterday, I called again and was informed Faults decided I had a faulty modem. A replacement modem turned up today. Still no connection.
We have an alarm that is wired to our phone line, though it was installed by previous house owners and we've never had a monitoring service. For a week or so now, about 3 times a day, the alarm (An EDM Solution 8) makes 4 loud beeps from the outside speaker box, and this may be coinciding with the dial tone being dropped due to the naked broadband activation and is some sort of error signal (can't find anything in the Alarm manuals about this though).
Having read this thread (link may be being dropped as this is my first post: geekzone.co.nz/forums.asp?forumid=82&topicid=88698) I saw:
A chorus tech turned up, checked our line and decided it was because the ph line was wired to go via the alarm first (we've had broadband on the same line for years), so he fixed that and whammo, the lights lit up and we were away.
I have no doubt that this is also the issue here, so how do I go about getting a Chorus tech out to do the above - can I get them out myself, or does Orcon have to set it up? How much is it likely to cost? Or does Orcon subsidise these callouts?