I'm posting here because we are a customer of Orcon and have recieved two invoices with excess data usage.
The first invoice was in June and was 47GB over our 30GB usage, I contacted them about this as we have previously never gone over our limit of 30GB, their technical team told me that it was over 2 days that the excess data was used I was not happy with this so left it outstanding.
Then I recieved a second invoice from Orcon charging us for 350GB over our 30GB usage, I promptly called them, after numerous conversations and phone calls to their call centre and terrible service, they told me that after their investigation they tell me that 350GB was used over 4 days in July and it ws from streaming iTunes.
We now have a bill for $801.
I was not happy with this, we usually use around 17GB per month have not changed the way we use the internet in any way at all. We mainly use it for browsing facebook, checking emails, bank account website, We don't stream music, watch tv on demand, download movies. We have, since March rented 9 movies from the iTunes store and watched them but never on any of the dates Orcon specify.
We actually usually rent movies from the DVD store and are too busy with having just had a baby and juggling a new busy family life to do much more else on the internet.
Orcon offered to pay 50% of the bill, of which I declined because I'm still not willing to pay for something I 100% believe we have not used. The situation is now deadlock and we have been told to go to TDR.
Can I please ask your opinion on the following:
1. Is it possible to use 350GB via streaming iTunes over 4 days (bearing in mind we just own a basic store Mac and 2 iphones).
2. If it is possible, what sort of thing would we have needed to be doing on the internet - e.g. downloading 30 films?
3. I don't want to be a customer with Orcon any more - how would it look if we now changed service providers during the TDR process?
Thanks for your time, apologies that this is a long post just wanted to try and put as much information down as possible. Any advice would be appreciated. As you can probably tell we aren't high internet usages, so cannot understand why Orcon believe that we have used this much data.