I've been a customer of Orcon for about 6 years now and I've got nothing but nice things to say about my experience with them. I signed up with Orcon back when they were the only ones who had a no contract for new connections and were and still are super friendly.
I moved house once while with Orcon and they were very helpful with that and the transition was super smooth. All it took was a phone call and in a couple days the internet was back up and running again. Of note I'd like to single out their UFB team (Mark, Garth and Kara) for helping me with the fibre connection and recently the drama around the disconnection as the landlord is renovating the place. The process for getting UFB wasn't the greatest as Chorus , the sub contractors and Orcon weren't on the same page but Mark and Gareth from the UFB team at Orcon were super cool to deal with and eventually they made the UFB connection happen. For what its worth I can understand why people get so worked up when they don't get what they're paying for (slow speeds, over usage charge etc) but I've learnt that being polite and respectful will go a long way when dealing with customer care. They are after all people just like us doing their job, do we want to be yelled at or talked down at in our workplace?
Sadly though I'm moving on, the landlord is renovating the place and as things stand with Orcon I can't move the connection to my new place so have to incur a bill for not using any internet. I have no gripe about that, that was part of the deal and Orcon have been kind enough to change my plan to the basic UFB price. The reason I'm moving on is new ISP's have come into the market with more user friendly options. I understand SNAP have a contract tied to the user regardless of the type of connection (VDSL, UFB) so if the customer moves the a/c moves with him/her. In my present situation if I were to stick with Orcon I would have to sign up for another internet a/c whilst still paying for the existing UFB that I subscribed to. Perhaps down the line Orcon will reassess this too.
Cheers for reading thus far and like I said , being polite and respectful goes a long way and you'll find that the reps will more than likely go that extra bit to help you out.