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10 posts

Wannabe Geek


Topic # 138085 19-Dec-2013 13:55 Send private message

A few days ago I have updated the new GENIUS GO release Dec. 13, 
Great update as now I can't link to my home phone at all. It gives me the error message " ops something went wrong, try again". Any idea how I can get it working. I sent a support request a few days ago, bit no reply so far. I am pretty p.. of..

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Voice Engineer @ Orcon
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  Reply # 954832 19-Dec-2013 13:59 Send private message

Hi,

My apologies.

This is not a problem with the application itself.  We have a problem server-side which is affecting upgrade from free to paid in some cases.

If you can PM me with your username, I'll keep you posted.

Thanks and Regards

Dan

360 posts

Ultimate Geek
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  Reply # 954840 19-Dec-2013 14:14 Send private message

ubergeeknz: Hi,

My apologies.

This is not a problem with the application itself.  We have a problem server-side which is affecting upgrade from free to paid in some cases.

If you can PM me with your username, I'll keep you posted.

Thanks and Regards

Dan


Sent a PM too, I've had a similar problem for the entire life of my orcon connection (a few weeks), and the helpdesk just want details of the particular calls that have the problem, they don't seem to understand that the app crashes for *every* call.

Voice Engineer @ Orcon
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  Reply # 954863 19-Dec-2013 14:23 Send private message

deadlyllama:
ubergeeknz: Hi,

My apologies.

This is not a problem with the application itself.  We have a problem server-side which is affecting upgrade from free to paid in some cases.

If you can PM me with your username, I'll keep you posted.

Thanks and Regards

Dan


Sent a PM too, I've had a similar problem for the entire life of my orcon connection (a few weeks), and the helpdesk just want details of the particular calls that have the problem, they don't seem to understand that the app crashes for *every* call.


PM'd :)

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Ultimate Geek
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  Reply # 954884 19-Dec-2013 14:49 One person supports this post Send private message

ubergeeknz:
deadlyllama:
ubergeeknz: Hi,

My apologies.

This is not a problem with the application itself.  We have a problem server-side which is affecting upgrade from free to paid in some cases.

If you can PM me with your username, I'll keep you posted.

Thanks and Regards

Dan


Sent a PM too, I've had a similar problem for the entire life of my orcon connection (a few weeks), and the helpdesk just want details of the particular calls that have the problem, they don't seem to understand that the app crashes for *every* call.


PM'd :)


Yet again demonstrating the value of Geekzone, my Genius Go now works!

498 posts

Ultimate Geek
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  Reply # 954892 19-Dec-2013 15:04 Send private message

deadlyllama:

Sent a PM too, I've had a similar problem for the entire life of my orcon connection (a few weeks), and the helpdesk just want details of the particular calls that have the problem, they don't seem to understand that the app crashes for *every* call.


At least you have been able to register in the app, I get wrong username or password, gave up trying after the 20th time.

Voice Engineer @ Orcon
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  Reply # 954978 19-Dec-2013 16:39 One person supports this post Send private message

For all those following along at home, attaching Genius Go to your account should now be working again.

If you're still having trouble please uninstall and reinstall/reactivate the app and try again.

If you're still having trouble after that... please let me know and I'll see if I can help.

Voice Engineer @ Orcon
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  Reply # 954979 19-Dec-2013 16:40 Send private message

browned:
deadlyllama:

Sent a PM too, I've had a similar problem for the entire life of my orcon connection (a few weeks), and the helpdesk just want details of the particular calls that have the problem, they don't seem to understand that the app crashes for *every* call.


At least you have been able to register in the app, I get wrong username or password, gave up trying after the 20th time.


Can you try again now?  Preferably after uninstall/reinstall the app?  If that doesn't work shoot me a PM with your orcon username, I'll look into it.



10 posts

Wannabe Geek


  Reply # 954999 19-Dec-2013 17:42 Send private message

Thanks Dan,
its working now. Just need a real call to come in, so I know that there has been an improvement. Sofar I could not answer more than 50% of my incoming call.
We will hope for the best.

Cheers

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Ultimate Geek
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  Reply # 957737 26-Dec-2013 22:33 Send private message

I have had no end of problems with Genius Go in the end I uninstalled.
Seeing others now think it is working I have reinstalled and apart from getting two calls from Greg the CEO at Orcon it doers not seem to like Android 4.4.2. Has anyone on Android 4.4.2 got Genius working?




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Wannabe Geek


  Reply # 957778 27-Dec-2013 06:59 Send private message

I still having problems answering calls. Also when I finally can answer a call, my mobile is still ringing while speaking. Even at home I mostly can't answer through my iphone 4s, 7 ios, showing 5 bars. Also there is still a mega echo.

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  Reply # 957825 27-Dec-2013 09:37 Send private message

ronw: I have had no end of problems with Genius Go in the end I uninstalled.
Seeing others now think it is working I have reinstalled and apart from getting two calls from Greg the CEO at Orcon it doers not seem to like Android 4.4.2. Has anyone on Android 4.4.2 got Genius working?


Yeah, Android 4.4 isn't working right now.  I'm testing a release which fixes 4.4 support.

Voice Engineer @ Orcon
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  Reply # 957826 27-Dec-2013 09:38 Send private message

letsgo: I still having problems answering calls. Also when I finally can answer a call, my mobile is still ringing while speaking. Even at home I mostly can't answer through my iphone 4s, 7 ios, showing 5 bars. Also there is still a mega echo.


Are you swiping the notification to answer the call?  If you just unlock the phone it doesn't work well.  The inability to stop ringing when the call is answered is a limitation of how iOS notifications work :/



10 posts

Wannabe Geek


  Reply # 958079 27-Dec-2013 19:27 Send private message

yes I am swiping the Genius and not the iphone unlock. 
It goes somewhere and mostly not to the Orcon answer page. So I miss the call, while the phone keeps ringing. 
Pretty frustrating and I am getting close uninstalling it. 

Voice Engineer @ Orcon
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  Reply # 958459 28-Dec-2013 22:08 Send private message

Sorry to hear you're having so much trouble.  I've got your details from your earlier PM, and I'll see if I can help out when I'm back at work on Monday.



10 posts

Wannabe Geek


  Reply # 964959 10-Jan-2014 22:48 Send private message

It goes somewhere and mostly not to the Orcon answer page. So I miss the call, while the phone keeps ringing. 
Pretty frustrating and I am getting close uninstalling it. 

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