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334 posts

Ultimate Geek
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BigPipe

Topic # 138609 10-Jan-2014 12:45 Send private message

Hey Orcon buddies,

We have a customer wanting to move from Orcon Genius to BigPipe (sorry!) and they want to keep their landliine number and port it to a different VOIP provider (nothing to do with us).


We're having a bit of a discussion here about the best way to do this, and thought I would ask you guys to see what you think.


Normally, with traditional POTS+BB (say, from Telecom, Vodafone, etc), if the customer ports the voice before we move the BB, there is a danger their whole BB gets cut off and has to be reconnected with us which might mean quite a bit of downtime compared to a transition.  So if somebody wants to do this we normally transition the BB first, but leave the pots in place for the customer to port it out at a time of their choosing.

BUT because Orcon BB is a requirement for Genius VOIP and it is delivered via a single naked connection rather than distinct POTS + BB, I worry that this might not work, and porting the BB will actually cut off the voice line first, meaning this customer might lose his landline number.  

On the other hand, because the Genius VOIP is (hopefully) not a requirement for Orcon BB, porting the voice FIRST should allow the Orcon BB to remain without an associated voice number, and then the BB can be transitioned over to BigPipe VDSL.

Is this correct? Should we port voice first, then BB in the case of Orcon Genius?


cheers





www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

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1599 posts

Uber Geek
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Orcon
Subscriber

  Reply # 964478 10-Jan-2014 13:06 Send private message

... see below :)

1599 posts

Uber Geek
+1 received by user: 307

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Orcon
Subscriber

  Reply # 964485 10-Jan-2014 13:16 Send private message

Talking to Provisioning, best thing is to request both ports for the same date/time slot.  Then there will be no problems.  Once that's done it's best if the customer calls us to advise they're churning, this also sorts any billing issues etc.

Hope that helps!



334 posts

Ultimate Geek
+1 received by user: 109

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BigPipe

  Reply # 964490 10-Jan-2014 13:19 Send private message

ubergeeknz: Talking to Provisioning, best thing is to request both ports for the same date/time slot.  Then there will be no problems.  Once that's done it's best if the customer calls us to advise he's churning, this also sorts any billing issues etc.

Hope that helps!


Sweet thanks.

If they were moving to our VOIP (if we had one!)  that would be very easy, but since they are moving to someone else's that leaves some things beyond our control (e.g. if the VOIP provide decide to change the porting date or if Chorus change the BB date etc)

I'll PM you the details anyway so you can keep an eye from your end if that's ok.


thanks again.




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

1599 posts

Uber Geek
+1 received by user: 307

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Orcon
Subscriber

  Reply # 964492 10-Jan-2014 13:21 Send private message

BigPipeNZ:
ubergeeknz: Talking to Provisioning, best thing is to request both ports for the same date/time slot.  Then there will be no problems.  Once that's done it's best if the customer calls us to advise he's churning, this also sorts any billing issues etc.

Hope that helps!


Sweet thanks.

If they were moving to our VOIP (if we had one!)  that would be very easy, but since they are moving to someone else's that leaves some things beyond our control (e.g. if the VOIP provide decide to change the porting date or if Chorus change the BB date etc)

I'll PM you the details anyway so you can keep an eye from your end if that's ok.


thanks again.


Well as long as you advise the slot to to your customer they should be able to advise the VoIP provider easily enough.  If one ports first then the whole service is likely to be cancelled as they're bundled together.



334 posts

Ultimate Geek
+1 received by user: 109

Trusted
BigPipe

  Reply # 967817 15-Jan-2014 21:41 Send private message

just an update on this.

Customer switched over today and voice port and bb transition went very smoothly.

thanks for your help.




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

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