Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




645 posts

Ultimate Geek
+1 received by user: 375

Trusted
BigPipe

Topic # 138609 10-Jan-2014 12:45 Send private message

Hey Orcon buddies,

We have a customer wanting to move from Orcon Genius to BigPipe (sorry!) and they want to keep their landliine number and port it to a different VOIP provider (nothing to do with us).


We're having a bit of a discussion here about the best way to do this, and thought I would ask you guys to see what you think.


Normally, with traditional POTS+BB (say, from Telecom, Vodafone, etc), if the customer ports the voice before we move the BB, there is a danger their whole BB gets cut off and has to be reconnected with us which might mean quite a bit of downtime compared to a transition.  So if somebody wants to do this we normally transition the BB first, but leave the pots in place for the customer to port it out at a time of their choosing.

BUT because Orcon BB is a requirement for Genius VOIP and it is delivered via a single naked connection rather than distinct POTS + BB, I worry that this might not work, and porting the BB will actually cut off the voice line first, meaning this customer might lose his landline number.  

On the other hand, because the Genius VOIP is (hopefully) not a requirement for Orcon BB, porting the voice FIRST should allow the Orcon BB to remain without an associated voice number, and then the BB can be transitioned over to BigPipe VDSL.

Is this correct? Should we port voice first, then BB in the case of Orcon Genius?


cheers





www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

Create new topic
Voice Engineer @ Orcon
2013 posts

Uber Geek
+1 received by user: 480

Trusted
Orcon
Subscriber

  Reply # 964478 10-Jan-2014 13:06 Send private message

... see below :)

Voice Engineer @ Orcon
2013 posts

Uber Geek
+1 received by user: 480

Trusted
Orcon
Subscriber

  Reply # 964485 10-Jan-2014 13:16 Send private message

Talking to Provisioning, best thing is to request both ports for the same date/time slot.  Then there will be no problems.  Once that's done it's best if the customer calls us to advise they're churning, this also sorts any billing issues etc.

Hope that helps!



645 posts

Ultimate Geek
+1 received by user: 375

Trusted
BigPipe

  Reply # 964490 10-Jan-2014 13:19 Send private message

ubergeeknz: Talking to Provisioning, best thing is to request both ports for the same date/time slot.  Then there will be no problems.  Once that's done it's best if the customer calls us to advise he's churning, this also sorts any billing issues etc.

Hope that helps!


Sweet thanks.

If they were moving to our VOIP (if we had one!)  that would be very easy, but since they are moving to someone else's that leaves some things beyond our control (e.g. if the VOIP provide decide to change the porting date or if Chorus change the BB date etc)

I'll PM you the details anyway so you can keep an eye from your end if that's ok.


thanks again.




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

Voice Engineer @ Orcon
2013 posts

Uber Geek
+1 received by user: 480

Trusted
Orcon
Subscriber

  Reply # 964492 10-Jan-2014 13:21 Send private message

BigPipeNZ:
ubergeeknz: Talking to Provisioning, best thing is to request both ports for the same date/time slot.  Then there will be no problems.  Once that's done it's best if the customer calls us to advise he's churning, this also sorts any billing issues etc.

Hope that helps!


Sweet thanks.

If they were moving to our VOIP (if we had one!)  that would be very easy, but since they are moving to someone else's that leaves some things beyond our control (e.g. if the VOIP provide decide to change the porting date or if Chorus change the BB date etc)

I'll PM you the details anyway so you can keep an eye from your end if that's ok.


thanks again.


Well as long as you advise the slot to to your customer they should be able to advise the VoIP provider easily enough.  If one ports first then the whole service is likely to be cancelled as they're bundled together.



645 posts

Ultimate Geek
+1 received by user: 375

Trusted
BigPipe

  Reply # 967817 15-Jan-2014 21:41 Send private message

just an update on this.

Customer switched over today and voice port and bb transition went very smoothly.

thanks for your help.




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Crew Drinking on Flights - Why!?
Created by networkn, last reply by Dratsab on 21-Dec-2014 22:04 (27 replies)
Pages... 2


Police Camera Van Disguise
Created by Reanalyse, last reply by Dratsab on 21-Dec-2014 21:59 (74 replies)
Pages... 3 4 5


Do I have the right to return this?
Created by corksta, last reply by alasta on 21-Dec-2014 12:59 (44 replies)
Pages... 2 3


Slaughter of Innocents
Created by networkn, last reply by networkn on 19-Dec-2014 17:46 (64 replies)
Pages... 3 4 5


Spray Foam Insulation
Created by AACTech, last reply by timbosan on 19-Dec-2014 16:58 (36 replies)
Pages... 2 3


Couriers starting to charge for redelivery
Created by mattwnz, last reply by rendezvous on 19-Dec-2014 11:45 (78 replies)
Pages... 4 5 6


Google Chromecast now available in New Zealand
Created by freitasm, last reply by michelangelonz on 20-Dec-2014 10:38 (155 replies)
Pages... 9 10 11


forgot how to unlock a car door
Created by joker97, last reply by joker97 on 21-Dec-2014 07:34 (53 replies)
Pages... 2 3 4



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.