Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




4 posts

Wannabe Geek


Topic # 138976 23-Jan-2014 17:54 Send private message

OK, sorry for this to be my first post, but hello all, and I do read these forums a lot just never signed up until now.

Anyway, I am currently on orcons adsl2 80 gig cap plan, and avg about 50 - 60 gigs a month, went away on the long weekend and when I got back I checked my cap, on Friday Saturday Sunday and Monday my internet had downloaded an avg of 21 gigs aday, now if I had left a download on I would accept it and just pay the bill, but my PC was off over the weekend, so I lodged a ticket Monday night, and still haven't had a response but I just thought some smart bugger had just figured out my wifi password.

so Monday night I disabled wifi on the router and figured the downloading would stop, so got up for work at 7 Tuesday morning all seemed to be running fine, switched PC off and went to work, arrived home at 5 checked usage, in the 9 hours I was at work it had downloaded 8 gigs..... no wifi on so no one could be using it, PC was off completely and my laptop and phone which use my wifi were at work with me. so I rang help desk and got person that I could hardly understand and all he told me to do was turn the modem off for 24 hours, which I did.

turned back on Wednesday and everything has been fine. but the thing is what has gone wrong? helpdesk haven't said anything I haven't received a call or email like I was meant to, (I understand they have other customers) but I'm going to be billed for something that really was out of my control, I do understand how to use P2P programs and all that and the program I use (which I wasn't at the time of this, pc wasn't even on) deletes the torrent after its finished anyway.

so I was wondering since orcon push their own updates to the modem, could have some how got stuck and downloaded uploaded over and over again?, and after resetting the router it fixed the problem?

its just almost 90 gigs over cap, and at 2 bucks a gig, the next bill is going to be a lot more then I was excepting to pay, look forward to reading some of the responses.



Andrew


EDIT!! plus I have also got a plan change in the works switching to VDSL Saturday 25, would this some how affect my usage?



Create new topic
3394 posts

Uber Geek
+1 received by user: 252

Moderator
Trusted
Subscriber

  Reply # 973064 23-Jan-2014 18:16 Send private message

Children?



4 posts

Wannabe Geek


  Reply # 973066 23-Jan-2014 18:18 Send private message

Nope live alone.

xpd

GTA5 Nut
6553 posts

Uber Geek
+1 received by user: 416

Mod Emeritus
Trusted
Subscriber

  Reply # 973094 23-Jan-2014 19:25 Send private message

re : VDSL.... well... if youre doing 20GB a day on ADSL, triple that amount easy on VDSL ;)

Wonder if somehow your meter is showing someone elses usage as well.... Im sure one of the Orcon guys will respond soon and assist.




XPD / @DemiseNZ / Gavin
 
Check out "Like A Storm" - Official Site

GPKC GTA5 Crew - Fun, social, NZ based

Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / ASUS 260X / ASUS H81M-E / Intel Pentium K Anniversay G3258



1064 posts

Uber Geek
+1 received by user: 173

Trusted
Orcon

  Reply # 973158 23-Jan-2014 20:38 Send private message

wirEnz: OK, sorry for this to be my first post, but hello all, and I do read these forums a lot just never signed up until now.

Anyway, I am currently on orcons adsl2 80 gig cap plan, and avg about 50 - 60 gigs a month, went away on the long weekend and when I got back I checked my cap, on Friday Saturday Sunday and Monday my internet had downloaded an avg of 21 gigs aday, now if I had left a download on I would accept it and just pay the bill, but my PC was off over the weekend, so I lodged a ticket Monday night, and still haven't had a response but I just thought some smart bugger had just figured out my wifi password.

so Monday night I disabled wifi on the router and figured the downloading would stop, so got up for work at 7 Tuesday morning all seemed to be running fine, switched PC off and went to work, arrived home at 5 checked usage, in the 9 hours I was at work it had downloaded 8 gigs..... no wifi on so no one could be using it, PC was off completely and my laptop and phone which use my wifi were at work with me. so I rang help desk and got person that I could hardly understand and all he told me to do was turn the modem off for 24 hours, which I did.

turned back on Wednesday and everything has been fine. but the thing is what has gone wrong? helpdesk haven't said anything I haven't received a call or email like I was meant to, (I understand they have other customers) but I'm going to be billed for something that really was out of my control, I do understand how to use P2P programs and all that and the program I use (which I wasn't at the time of this, pc wasn't even on) deletes the torrent after its finished anyway.

so I was wondering since orcon push their own updates to the modem, could have some how got stuck and downloaded uploaded over and over again?, and after resetting the router it fixed the problem?

its just almost 90 gigs over cap, and at 2 bucks a gig, the next bill is going to be a lot more then I was excepting to pay, look forward to reading some of the responses.



Andrew


EDIT!! plus I have also got a plan change in the works switching to VDSL Saturday 25, would this some how affect my usage?




Hi Andrew, Thanks for lodging all the details including the modem log with us. I see our Head of Residential Assurance tried to call you today to discuss. He will no doubt try again tomorrow and I will check with him but to clarify some points you have raised here:

Your modem log would seem to indicate 3 separate ip addresses concurrenty in use, you refer to a single PC so can you account for those devices? Phone/tablet? I can't tell if they have been connected on ethernet or WiFi but you will be able to via the modem GUI.

We don't continually push updates, they are issued under strict control at only particular times months apart (as updates are available) so it is certainly not that.

Can I ask if you have modified or disabled the firewall built into the Genius? One possibility is that your ip was under attack, that fact that there was substantial upload at the same time as high download and while your PC was turned off would indicate an attack profile. This is further supported by your router reboot, when you did this you would have been issued a different ip address, if the original ip address was under attack then the attack traffic would have ceased at that point to affect your usage.

Most of your log traffic is normal Genius SIP keep-alive traffic that would only account for a few MB over the course of a month. That said, your history log has a lot of traffic in it that doesn't appear in my Genius log file (see guys, there is value in us being on the same connections as customers :-)  ) - I will need to run the contents of your log past our network engineers for comment.

You have placed the usage into dispute so don't sweat about it too much, I'll get back to you Friday about it.

Edited to add: No, your upcoming plan change won't affect your usage now. Are you going Unlimited?




Regards FireEngine


Hosting Outage? Email (for large outages only please): hostingplatformoutage at orcon dot net dot nz



4 posts

Wannabe Geek


  Reply # 973311 24-Jan-2014 07:35 Send private message

Thank you for the reply :), yeah I must have missed the call, best way to get me is on mobile phone, yeah as I say once the modem was reset the usage went back to normal, and yeah I did notice the upload being rather high lol, and no I have left the modem and windows firewall as is out of the box, as for VDSL, still on 80 gig plan, was going to do a trail and see how I was with my standard usage, and switch after a month if I need to.

I wouldn't care paying the extra if I use it, I liked having the option where if I did go over my cap I could keep the same speeds I just live with the cost.

thank you for the reply.

6 posts

Wannabe Geek
+1 received by user: 1

Trusted
Orcon

  Reply # 973354 24-Jan-2014 09:19 Send private message

In some cases you can upgrade data cap for current period. So just jump to Unlimited plan for $99 or something(it has to be done before billing) 
It should be offered you on change plan wizard

1064 posts

Uber Geek
+1 received by user: 173

Trusted
Orcon

  Reply # 973355 24-Jan-2014 09:22 Send private message

Hi Andrew, the INFORM message etc are all DHCP traffic on the lan side, did you have any thoughts about the 3 ip addresses listed?

I'll pm you regarding the overage.




Regards FireEngine


Hosting Outage? Email (for large outages only please): hostingplatformoutage at orcon dot net dot nz



4 posts

Wannabe Geek


  Reply # 973358 24-Jan-2014 09:26 Send private message

Yeah the 3 ip address will be my Iphone and laptop, but they were at work with me, but they weren't connected at that time, so no idea about IP addresses if they were connected at the time, and my laptop was with me while I was out on the weekend, got home about 2am most nights.

380 posts

Ultimate Geek
+1 received by user: 12

Trusted

  Reply # 973563 24-Jan-2014 14:18 Send private message

Usually somewhere under DHCP licences there sometimes is a hostname or MAC address.

Also I noticed you said it stopped after you turned off your modem, Its possible you were getting flooded with bad and your router got a few address. Like a suck P2P session on a PC somewhere in the world still attempting to send you chunks over and over.




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot Unlimited
Speed: 37/3 VDSL MSAN (tester)


Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Am I going down? App for the fearful of flying.
Created by networkn, last reply by Sideface on 29-Jan-2015 23:07 (47 replies)
Pages... 2 3 4


Tv connection
Created by kiwis, last reply by Spyware on 1-Feb-2015 23:47 (22 replies)
Pages... 2


Which canon flash?
Created by esawers, last reply by timmmay on 30-Jan-2015 16:15 (19 replies)
Pages... 2


Bad lower back.
Created by TimA, last reply by jimbob79 on 30-Jan-2015 16:01 (77 replies)
Pages... 4 5 6


Police Speed Campaign - Summer 2014/2015
Created by nzkiwiman, last reply by scuwp on 1-Feb-2015 21:48 (188 replies)
Pages... 11 12 13


New to VDSL and wondering if I can change where the modem connects in the house
Created by Valcor, last reply by quickymart on 29-Jan-2015 20:59 (17 replies)
Pages... 2


AdBlockers on Geekzone
Created by freitasm, last reply by wally22 on 29-Jan-2015 09:55 (69 replies)
Pages... 3 4 5


Help recognize big black spider nope
Created by solival, last reply by heylinb4nz on 30-Jan-2015 13:34 (16 replies)
Pages... 2



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.