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\m/
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Ultimate Geek
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  Reply # 983420 10-Feb-2014 16:16 2 people support this post Send private message

Yeah the pre-qualification that I performed on your address supersedes the coverage maps too..

The coverage maps are more or less a dart board of what you might get.

As you're no doubt aware there is a bit more at play than that unfortunately




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  Reply # 983422 10-Feb-2014 16:20 One person supports this post Send private message

also worth noting, given where you screenshotted, that is coming off the exchange. AFAIK orcon only do adsl from their gear, and given its an exchange there a reasonable chance you were on their gear.

orcons gear runs at 9db SNR (or is it 6? i forget), which is far more aggressive than the 12db chorus gear runs on.

this would account for the huge difference in speed there.



\m/
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Ultimate Geek
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  Reply # 983425 10-Feb-2014 16:23 One person supports this post Send private message

That part I am unsure of sorry. I could find out, but my own knowledge is exceeded there.




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Voice Engineer @ Orcon
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  Reply # 983431 10-Feb-2014 16:28 3 people support this post Send private message

hio77: also worth noting, given where you screenshotted, that is coming off the exchange. AFAIK orcon only do adsl from their gear, and given its an exchange there a reasonable chance you were on their gear.

orcons gear runs at 9db SNR (or is it 6? i forget), which is far more aggressive than the 12db chorus gear runs on.

this would account for the huge difference in speed there.




Yep, we use 6dB or 9dB profiles, depending.  I think Chorus start at 12 and go up from there... so you will generally get better sync if you're on LLU rather than Chorus from the Exchange.

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  Reply # 983432 10-Feb-2014 16:29 One person supports this post Send private message

ubergeeknz: 
Yep, we use 6dB or 9dB profiles, depending.  I think Chorus start at 12 and go up from there... so you will generally get better sync if you're on LLU rather than Chorus from the Exchange.


yep, thought so, that clearly explains why sync speeds were far higher (assuming orcon does have gear in avondale exchange.)

oOo



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Geek
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  Reply # 983440 10-Feb-2014 16:45 Send private message

Okay so talked to Chorus tech who did the job.

1. He confirmed I am only about 650m from the Exchange where he changed ports (double checked it via Google Earth)
2. He didn't change anything expect the jack point from BT to RJ45 type... didn't replace filter or anything like that... so still have old filter... but nothing is plugged into that side if you know what I mean...

Suggested I talked with Orcon to get a call raised with Chorus to get my wiring looked at.... what a pain....

\m/
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  Reply # 983442 10-Feb-2014 16:47 One person supports this post Send private message

In which case, do that, PM me the ticket number :-) please




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  Reply # 983444 10-Feb-2014 16:48 3 people support this post Send private message

given the prequal, i dont think the tech is giving you the electrical length, or the distance the cables in the road travel.

if you had a VDSL2 central filter already installed, then yes, he wont replace it. it is up to spec. wiring should have atlest been looked at though.


time and time again, techs DONT look at the wiring properly. so it is possible, but once again, prequal says otherwise.


get orcon to run through their tools, get their results in and work from there.

\m/
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Ultimate Geek
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  Reply # 983445 10-Feb-2014 16:52 One person supports this post Send private message

wow wow wow, wait a second, from what you've said, he confirmed that he changed you from a 650m exchange nothing said about where he re-connected you to right? That may be so, the real question is where he then terminated the connection to, which exchange and how far.
Also if he connected you to that exchange except in a different card for VDSL, and didn't install a master splitter like you said he didn't install anything right (have seen that before) that explains your attenuation...

Edit - Spelling (my weakness)




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  Reply # 983450 10-Feb-2014 17:01 One person supports this post Send private message

on the note of the splitter, when was this installed? who installed this? what sort of workmanship went into it?

flame does have a good point that the tech may have not followed protocol correctly (i read the post from a completely different angle!)

as said before, assuming the spliter was up to spec, and done correctly, fine but if not, something does need to be done about it.


650M just does not line up with your numbers at all. given that the orcon side of the connection was not done yet, the tech should have used his own testing tool, to insure your connection looked good before leaving.

it does not sound like he atlest checked things properly.

\m/
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Ultimate Geek
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  Reply # 983451 10-Feb-2014 17:03 One person supports this post Send private message

hio77: on the note of the splitter, when was this installed? who installed this? what sort of workmanship went into it?

flame does have a good point that the tech may have not followed protocol correctly (i read the post from a completely different angle!)

as said before, assuming the spliter was up to spec, and done correctly, fine but if not, something does need to be done about it.


650M just does not line up with your numbers at all. given that the orcon side of the connection was not done yet, the tech should have used his own testing tool, to insure your connection looked good before leaving.

it does not sound like he atlest checked things properly.


yeah as did I, he confirmed you were 650m from the exchange says nothing about where he then re-terminated the connection. Also admits that he didn't install anything - splitter or otherwise




4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTS 460, Intel 180Gb 530 Series SSD, x1 Seagate 1Tb HDD, x1 Seagate 2Tb HDD, Modular 850w PSU, R.O.G. Maximus VII Formula mobo, Cooler Master Storm Trooper Chassis, Cooler Master V8 CPU cooler

oOo



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Geek
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  Reply # 983472 10-Feb-2014 17:22 Send private message

So just got off phone with Orcon they won't send anyone even though the Tech didn't do everything they normally should and did a sub-par job... have to wait for stabilization period before raising a ticket as its working....



Not very happy to be honest... was hoping this was going to be painless like when I moved from Xtra to Orcon... but alas it doesn't look to be the case...

Owen


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  Reply # 983477 10-Feb-2014 17:26 One person supports this post Send private message

your move isnt painful because of your ISP but because of chorus.

i dont know why chorus like to do installations like that (using single bits of copper out of the bundle, when it the cable they are chopping up isnt worth much after that point anyway. would make more sense to keep it together..)

kinda hard to judge the quality of your install, with all the extra cables around, but it looks like they could have atlest put a bit more effort in.

as someone who had far worse substandard install, you have your work cut out to make chorus actually make an effort to resolve it.


otherwise, go the other route, and call upon the great coffeebarron.

\m/
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Ultimate Geek
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  Reply # 983479 10-Feb-2014 17:31 2 people support this post Send private message

oOo: So just got off phone with Orcon they won't send anyone even though the Tech didn't do everything they normally should and did a sub-par job... have to wait for stabilization period before raising a ticket as its working....



Not very happy to be honest... was hoping this was going to be painless like when I moved from Xtra to Orcon... but alas it doesn't look to be the case...

Owen



grrrrrrrrrr please accept my apologies on that. Can I ask a favor? Fill this form out, then PM the ticket number to me.

Beta Self Help

It will put a ticket in their queue and there is nothing they can do about that, when you have done that, I will look into it and action it accordingly. By the looks of the photo though the Chorus technician has installed a filter.




4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTS 460, Intel 180Gb 530 Series SSD, x1 Seagate 1Tb HDD, x1 Seagate 2Tb HDD, Modular 850w PSU, R.O.G. Maximus VII Formula mobo, Cooler Master Storm Trooper Chassis, Cooler Master V8 CPU cooler

oOo



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Geek
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  Reply # 983517 10-Feb-2014 18:03 Send private message

Look I totally understand its not Orcon at fault... its just a pain...

But I must say the help from here has been awesome...

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