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Topic # 140605 14-Feb-2014 18:51 Send private message

Hey,

I'm having some issues with the orcon genius and maybe one of you can shed some light, no luck at toms hardware as most wont even be familiar with the router. I've also posted over on GPForums but figure I should maximise my chances of getting help.

Edit: This is my wireless adapter, but the problem exists on all computers whether it's an iMac or a Asus Transformer T100TA or this one http://www.netgear.com/home/products/networking/wifi-adapters/WNDA4100.aspx

The scenario is usually this:
Transferring from a computer connected to the orcon genius over wifi at 140-260 Mbps approximately to a wired computer.
Or:
Transferring from a computer connected to the orcon genius over wifi at 54 Mbps (laptop) to a wired computer.
Or for testing:
Transferring from several different wired computers to several different wireless computers
Or for testing:
Transferring from three wireless computers all sitting beside each other - All of them capped at the same speed, so it's not an interference issue, it's not a limit to the orcon genius' wireless

I have near line of sight to the router, 5 signal bars, and over 86% signal quality from BOTH antennas. Speeds cap out at approximately 1.5-1.8 MB/s.

Tried it at times of lowest possible interference (according to inSSIDer) and at other times, no difference in speed.

Here's the mind boggler. If I download at 1.8 MB/s which is what our connection can handle being on orcon's unlimited plan on the computer connected via wifi, the file transfer speed remains the same. There is never variation in speed regardless of alternative load, it's just simply capped at those speeds.

It's really putting a damper on my media server because I keep having to remove a 2TB external and connect it to my main computer. Keep in mind I've tested it going to and from different computers all with different OS's as well (whether its windows, osx or linux)

The only problem is I don't have a spare router to test with and my flatmate wouldn't let me replace the orcon genius even if I had the money to spare. Despite the wording in my post we don't have more than 3 devices connected simultaneously in a normal scenario.

Please help 



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  Reply # 987436 14-Feb-2014 18:51 Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router
- your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
- your tests are always done on an ethernet connection to the router - do not use wireless for testing
- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan
- Type of connection (ADSL, ADSL2, VDSL)
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
- Your general location (or street)
- If you are rural or urban
- If you know your connection is to an exchange, cabinet or conklin
- If your connection is to a ULL or wholesale service
- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)
- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 987484 14-Feb-2014 19:34 One person supports this post Send private message

I'm quite confused by your post and don't actually understand it.

What sort of speeds do you expect over WiFI? All the speeds you have listed are at the PHY layer, you immediately lose at least 50% off these. 20Mbps-30Mbps is a fairly typical result over WiFi with most equipment, G tops out at about 20Mbps, you'll typically see 30Mhz with N gear.

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Orcon

  Reply # 987488 14-Feb-2014 19:38 One person supports this post Send private message

sbiddle: I'm quite confused by your post and don't actually understand it.


I must admit I just thought I was having a thick moment and was hoping someone would chime in and explain :-)

Edited to add: I'm just transferring WiFi=>Wired, 5.3GB in 23mins....have a headache so I'm not doing the math but you can....

Further edit: That is from Macbook Pro (WiFi) to Mac Mini (wired)....




Regards FireEngine

Try our Beta-test Self-Help Guide, nothing to lose, it will submit a Support Ticket for you if needed:

Orcon Broadband Self-Help



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Geek
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  Reply # 987522 14-Feb-2014 20:55 Send private message

sbiddle: I'm quite confused by your post and don't actually understand it.

What sort of speeds do you expect over WiFI? All the speeds you have listed are at the PHY layer, you immediately lose at least 50% off these. 20Mbps-30Mbps is a fairly typical result over WiFi with most equipment, G tops out at about 20Mbps, you'll typically see 30Mhz with N gear.


I expect to get at least 5MB/s. I have spent ages googling this and people are complaining about getting even 8MB/s with similar setups so my expectations aren't exactly high.

1.5 MB/s approx is a horrible speed. I'm going to have to find someone with a router to borrow for testing purposes. I can download faster than I can transfer!!

FireEngine:
sbiddle: I'm quite confused by your post and don't actually understand it.


I must admit I just thought I was having a thick moment and was hoping someone would chime in and explain :-)

Edited to add: I'm just transferring WiFi=>Wired, 5.3GB in 23mins....have a headache so I'm not doing the math but you can....


It takes me about that long to transfer 1.5-2GB

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  Reply # 987527 14-Feb-2014 21:19 Send private message

I'm in a rural environment, you'd need to check you aren't getting interference. Either way you will get the transfer speed the device is capable of in the wifi environment it is in (barring a fault on the unit), it isn't "capped" (which implies artificially throttled for some reason).




Regards FireEngine

Try our Beta-test Self-Help Guide, nothing to lose, it will submit a Support Ticket for you if needed:

Orcon Broadband Self-Help



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Geek
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  Reply # 987528 14-Feb-2014 21:20 Send private message

FireEngine: I'm in a rural environment, you'd need to check you aren't getting interference. Either way you will get the transfer speed the device is capable of in the wifi environment it is in (barring a fault on the unit), it isn't "capped" (which implies artificially throttled for some reason).


So there's nothing I can do? :( Disappointing.. thanks for ya help.

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  Reply # 987529 14-Feb-2014 21:23 Send private message

Oddball:
FireEngine: I'm in a rural environment, you'd need to check you aren't getting interference. Either way you will get the transfer speed the device is capable of in the wifi environment it is in (barring a fault on the unit), it isn't "capped" (which implies artificially throttled for some reason).


So there's nothing I can do? :( Disappointing.. thanks for ya help.


PM me the account details for the connection (account number or username), and let us know what a test to speedtest.orcon.net gets both from a WiFi and wired connection. That will let us know whether there is any indication of a unit fault.




Regards FireEngine

Try our Beta-test Self-Help Guide, nothing to lose, it will submit a Support Ticket for you if needed:

Orcon Broadband Self-Help

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  Reply # 987530 14-Feb-2014 21:28 Send private message

What's your actual problem?

You can't download from the internet at faster than 1.8MB/s or can't transfer data from one device to another inside your LAN at faster than 1.8MB/s?



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Geek
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  Reply # 987536 14-Feb-2014 21:36 Send private message

FireEngine:
Oddball:
FireEngine: I'm in a rural environment, you'd need to check you aren't getting interference. Either way you will get the transfer speed the device is capable of in the wifi environment it is in (barring a fault on the unit), it isn't "capped" (which implies artificially throttled for some reason).


So there's nothing I can do? :( Disappointing.. thanks for ya help.


PM me the account details for the connection (account number or username), and let us know what a test to speedtest.orcon.net gets both from a WiFi and wired connection. That will let us know whether there is any indication of a unit fault.


Wireless

Download Speed: 14747 kbps (1843.4 KB/sec transfer rate)
Upload Speed: 822 kbps (102.8 KB/sec transfer rate)
Latency: 36 ms
14/2/2014 21:26:16


Wired

Download Speed: 14808 kbps (1851 KB/sec transfer rate)
Upload Speed: 826 kbps (103.3 KB/sec transfer rate)
Latency: 42 ms
14/2/2014 21:29:01


Faster latency on wireless? >.>

The 'actual problem' is not being able to transfer files over the wireless network (NOT the internet) at more than 1.8 MB/s

Will PM the account #

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  Reply # 987538 14-Feb-2014 21:40 Send private message

Oddball:

The 'actual problem' is not being able to transfer files over the wireless network (NOT the internet) at more than 1.8 MB/s


From where to where on the wireless network?

Remember WiFi effectively acts like a half duplex hub, not a full duplex switch, so from a WiFi device to another WiFi device, throughput will halve in comparison from WiFi to wired.



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Geek
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  Reply # 987539 14-Feb-2014 21:43 Send private message

RunningMan:
Oddball:

The 'actual problem' is not being able to transfer files over the wireless network (NOT the internet) at more than 1.8 MB/s


From where to where on the wireless network?

Remember WiFi effectively acts like a half duplex hub, not a full duplex switch, so from a WiFi device to another WiFi device, throughput will halve in comparison from WiFi to wired.


Yes but half is still significantly faster than I'm getting. I was taking down the connection speed that I mentioned in the OP *while* transferring, I normally connect at 300Mbit. It lowers while transferring.

Even 54Mbit / 2 then / 8 is over 3 MB/s.

I've already mentioned where to where in the OP, but I've tried from essentially everywhere to everywhere. Most common scenario is from a wireless desktop at 300 Mbit to a wired computer.

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  Reply # 987541 14-Feb-2014 21:57 Send private message

Well first up you are showing 6 WiFi devices with current DHCP leases so are you sure they aren't connected and drawing bandwidth?

You are synced at 17.1/0.96 so your achieved speeds look quite OK against that. I am slightly puzzled by the wired LAN higher latency and comparable throughput and I do wonder if that is an issue with the NIC card in that machine. When running speedtests you really need to fully isolate the router from everything except one wired machine and the ADSL.

At this time it doesn't look like the unit has a fault. Oh and you are on the latest stable firmware so no issue there.




Regards FireEngine

Try our Beta-test Self-Help Guide, nothing to lose, it will submit a Support Ticket for you if needed:

Orcon Broadband Self-Help

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  Reply # 987542 14-Feb-2014 21:58 Send private message

Oddball:

Yes but half is still significantly faster than I'm getting. I was taking down the connection speed that I mentioned in the OP *while* transferring, I normally connect at 300Mbit. It lowers while transferring.

Even 54Mbit / 2 then / 8 is over 3 MB/s.

You're still thinking physical layer speed. 54Mb/s physical layer will see a throughput of about 2MB/s under good conditions. That data has to transition over the network twice if going from WiFi to WiFi, so that will halve again.


Oddball:
I've already mentioned where to where in the OP, but I've tried from essentially everywhere to everywhere. Most common scenario is from a wireless desktop at 300 Mbit to a wired computer.


I don't think I was the only one confused by the OP, it didn't come across very clearly.

What protocol are you using for transfer?



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  Reply # 987545 14-Feb-2014 22:05 Send private message

FireEngine: Well first up you are showing 6 WiFi devices with current DHCP leases so are you sure they aren't connected and drawing bandwidth?

You are synced at 17.1/0.96 so your achieved speeds look quite OK against that. I am slightly puzzled by the wired LAN higher latency and comparable throughput and I do wonder if that is an issue with the NIC card in that machine. When running speedtests you really need to fully isolate the router from everything except one wired machine and the ADSL.

At this time it doesn't look like the unit has a fault. Oh and you are on the latest stable firmware so no issue there.


Hey,

Most of those devices were off, although my phone wasn't that could have an affect but not to that degree.

RunningMan, then how are people on google complaining about their 8MB/s wireless speeds with inferior hardware?

I don't know what protocol I'm using to transfer. I've transferred to/from various sources/destinations running different OS' / hardware.

Sorry for editing so much; can I actually ask a possibly unrelated quick question. That plastic film on the router, I just noticed my flatmate's left it on - I asked him why and he said because it keeps the dust off. That's going to interfere with the signal isn't it? I told him it probably would and he said well I'm leaving it on. ._.

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  Reply # 987546 14-Feb-2014 22:17 Send private message

Oddball: Most of those devices were off, although my phone wasn't that could have an affect but not to that degree.


Most? All? Cool, I was just asking, you wouldn't have been the first to think they had full use of the bandwidth to find a flatmate chewing his chunk of bandwidth too :-)

No the plastic cover is just designed to protect the cover from scratches in transit but it won't affect the WiFi signal at all.

Is the router stood up on its stand or flat on its back? You could try the other position as most WiFi antennae create lobed signals that prefer certain orientations. Mine is up on its stand which seems to give pretty good coverage directly away from the faceplate...




Regards FireEngine

Try our Beta-test Self-Help Guide, nothing to lose, it will submit a Support Ticket for you if needed:

Orcon Broadband Self-Help

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