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81 posts

Master Geek
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Topic # 143485 16-Apr-2014 15:07 Send private message

Just spoke to Orcon tech as both lines went dead at home/business today. He raised a ticket no. 11738690.

Vdsl modem has no connection. The tech went through the usual stuff reset etc.

Downstairs business Genius Adsl is also dead.

I did see a chorus tech outside at the cabinet today at lunch....hopefully he didnt do anything stupid.

Anyhelp is greatly appreciated!

Cant post any stats yet from this phone...but sufficient to say tech support couldnt get us back on.

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xpd

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  Reply # 1026269 16-Apr-2014 15:16 Send private message

Piece of toast says it was the Chorus guy.
Unfortunately theyre not always careful about the things they unplug, or even just forgot to plug them back in :-p




208 posts

Master Geek
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Orcon
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  Reply # 1026273 16-Apr-2014 15:22 Send private message

You by chance in the Titirangi area?






I work for Orcon, however posts reflect my own opinion, and should be treated as such.

4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTX 450's, Intel 180Gb 530 Series, x1 Seagate 1Tb Barracuda 7200, Modular 850w PSU
1st Gen iPad mini 64Gb
Samsung Galaxy Note 3 32Gb

Try our Beta-test Self-Help Guide, nothing to lose, it will submit a Support Ticket for you if needed:

Orcon Broadband Self-Help

208 posts

Master Geek
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Orcon
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  Reply # 1026274 16-Apr-2014 15:23 Send private message

Just checked, you are, bad news I'm afraid. The area is down, not just you, so related to a larger FRE - getting something up on the network status page as we speak






I work for Orcon, however posts reflect my own opinion, and should be treated as such.

4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTX 450's, Intel 180Gb 530 Series, x1 Seagate 1Tb Barracuda 7200, Modular 850w PSU
1st Gen iPad mini 64Gb
Samsung Galaxy Note 3 32Gb

Try our Beta-test Self-Help Guide, nothing to lose, it will submit a Support Ticket for you if needed:

Orcon Broadband Self-Help



81 posts

Master Geek
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  Reply # 1026275 16-Apr-2014 15:23 Send private message

By chance I do live in the Rangi.....dont tell me?....



81 posts

Master Geek
+1 received by user: 7


  Reply # 1026276 16-Apr-2014 15:25 Send private message

Damn it....here was me hoping I could blame that Chorus tech. No toast for me then :(

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Master Geek
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Orcon
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  Reply # 1026278 16-Apr-2014 15:28 Send private message

sorry mate, just hang tight, its up on the network status page, as there are over 250 users from just Orcon affected alone I would expect resolution today sometime - they're normally quick with these






I work for Orcon, however posts reflect my own opinion, and should be treated as such.

4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTX 450's, Intel 180Gb 530 Series, x1 Seagate 1Tb Barracuda 7200, Modular 850w PSU
1st Gen iPad mini 64Gb
Samsung Galaxy Note 3 32Gb

Try our Beta-test Self-Help Guide, nothing to lose, it will submit a Support Ticket for you if needed:

Orcon Broadband Self-Help

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  Reply # 1026279 16-Apr-2014 15:28 One person supports this post Send private message

Yep, spade fade I'm afraid



81 posts

Master Geek
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  Reply # 1026282 16-Apr-2014 15:33 Send private message

Thanks for the update !

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Biddle Corp
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  Reply # 1026285 16-Apr-2014 15:40 Send private message

Issue is apparently a large fibre cut.

xpd

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  Reply # 1026306 16-Apr-2014 16:15 Send private message

Damnit... I owe you a piece of toast. 








81 posts

Master Geek
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  Reply # 1026307 16-Apr-2014 16:15 Send private message

Awesome! Fibre cut eh?....sounds like we'll be waiting for this then.



81 posts

Master Geek
+1 received by user: 7


  Reply # 1026311 16-Apr-2014 16:21 One person supports this post Send private message

xpd: Damnit... I owe you a piece of toast. 




Yep. Make that vogels. Dont skimp with that cheap stuff.

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Ultimate Geek
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Orcon

  Reply # 1026325 16-Apr-2014 17:18 Send private message

Scotsman: Awesome! Fibre cut eh?....sounds like we'll be waiting for this then.


We are chasing it.

With fibre or cable cuts the key is if it is civil works and the machinery operator realizes and 'fesses up then the repair can start nearly straight away, if it is e.g. rat damage it can take a while to find before the repair can begin, fingers crossed....




Regards FireEngine

Try our Beta-test Self-Help Guide, nothing to lose, it will submit a Support Ticket for you if needed:

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81 posts

Master Geek
+1 received by user: 7


  Reply # 1026332 16-Apr-2014 17:33 Send private message

FireEngine:
Scotsman: Awesome! Fibre cut eh?....sounds like we'll be waiting for this then.


We are chasing it.

With fibre or cable cuts the key is if it is civil works and the machinery operator realizes and 'fesses up then the repair can start nearly straight away, if it is e.g. rat damage it can take a while to find before the repair can begin, fingers crossed....


Have wifi tethered to Android device so old Vodafone 3G is keeping us going.

Bummer huh, looks like Henderson area is affected too! 

772 posts

Ultimate Geek
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Orcon

  Reply # 1026415 16-Apr-2014 19:59 Send private message

Latest update from Korus: "Technicians are onsite and preparation activities required for splicing have commenced, however due to the nature of the fault, are complex and restoration activities are expected to begin early tomorrow."




Regards FireEngine

Try our Beta-test Self-Help Guide, nothing to lose, it will submit a Support Ticket for you if needed:

Orcon Broadband Self-Help

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