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95 posts

Master Geek
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  Reply # 1701697 11-Jan-2017 21:22 Send private message quote this post

Is there anyone on here who lives in Hibiscus Coast area able to run Speedtests to Auckland and elsewhere.

 

Hopefully they will be on Orcon also but any other ISP as well.

 

I am very surprised now about the latency being so high for such a short distance. I suspect there is a little tiki tour going on with the routing

 

 




14 posts

Geek


  Reply # 1701701 11-Jan-2017 21:24 Send private message quote this post

Dairyxox: How many devices do you have on both wifi and ethernet, phones, tablets, desktops, NAS, other IOT/smart things?

Change your wifi pasword, and dont reconnect any wifi stuff just yet. Unplug all ethernet stuff except one laptop or pc, then try an orcon speedtest.

Make sure you dont have a torrent or backup software on the pc youre testing with.

Im trying to rule out something saturating your upload bandwidth somehow.

Youre not running a server, or have open ports in your router? Maybe factory reset the router to be sure.

 

 

 

WiFi - 2 Smartphones, I've turned wifi off completely:

 

 

Not running an server and no open ports on the router- I factory reset last week and I haven't changed anything other than SSID and Password

 

 


542 posts

Ultimate Geek
+1 received by user: 95


  Reply # 1701702 11-Jan-2017 21:29 Send private message quote this post

Jedsdad:

I am very surprised now about the latency being so high for such a short distance. I suspect there is a little tiki tour going on with the routing

 

 

 

OP is on VDSL which depending on line profile may have interleaving delay.

5951 posts

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  Reply # 1701706 11-Jan-2017 21:33 Send private message quote this post

yitz:
Jedsdad:

 

I am very surprised now about the latency being so high for such a short distance. I suspect there is a little tiki tour going on with the routing

 

 

 

OP is on VDSL which depending on line profile may have interleaving delay.

 

they do, they are on a 8ms profile with INP of 2


95 posts

Master Geek
+1 received by user: 13


  Reply # 1701708 11-Jan-2017 21:35 Send private message quote this post

It seems Orcon are based on the North Shore so even more surprised by you throughput.

 

 

 

Hopefully someone else on the Hibiscus Coast can run a Speedtest to compare


'That VDSL Cat'
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  Reply # 1701709 11-Jan-2017 21:35 Send private message quote this post

yitz:
Jedsdad:

 

I am very surprised now about the latency being so high for such a short distance. I suspect there is a little tiki tour going on with the routing

 

 

 

OP is on VDSL which depending on line profile may have interleaving delay.

 

 

 

Exactly this, 19ms is about right. 16ms from 8 both ways, 3~5 to internet from there.

 

 

 

upstream speed looks about right, so does not look like upstream congestion.

 

Possibly a congested backhaul link?

 

 

 

Test with another modem, Isolation single device.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




14 posts

Geek


  Reply # 1702199 12-Jan-2017 19:19 Send private message quote this post

hio77:

 

yitz:
Jedsdad:

 

I am very surprised now about the latency being so high for such a short distance. I suspect there is a little tiki tour going on with the routing

 

OP is on VDSL which depending on line profile may have interleaving delay.

 

Exactly this, 19ms is about right. 16ms from 8 both ways, 3~5 to internet from there.

 

upstream speed looks about right, so does not look like upstream congestion.

 

Possibly a congested backhaul link?

 

 Test with another modem, Isolation single device.

 

 

I have done this in the course of testing with Orcon (who replaced the modem with a new one with no change) :D

 

I got this response from Orcon - Im guessing that they don't understand the significance (overseas call centre im guessing?) of it showing im based in Napier when I am north of Auckland. I have clarified for them that i understand why its showing im on slingshot but not the issue with the location.

 

 I have verified with our Senior Level of Support that it is okay for you to get Slingshot on the carrier, since we are under Callplus. I have run another test on your line and can see that the system is detecting that our line is not stable, since there is a "Dynamic Line Monitoring" activated on your account. I have also run a 24 hour monitoring on your line to further check the connection. Please do not turn off the modem for the next 24 hours.

 

I don't know what this means except for "don't turn the modem off" so will wait to hear back. Will make sure to post the resolution in case anyone else has this issue. 


'That VDSL Cat'
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  Reply # 1702204 12-Jan-2017 19:32 Send private message quote this post

What the rep is doing is running a LQD test on your line, the reason they don't want you turning off the modem is it will skew the results from normal usage to include your disconnects.

 

Also if it is left powered off for a fair bit of the test, that makes the test far less useful and likely will land with requiring another Test to be ran.

 

 

 

If you are looking at congestion issue with a backhaul link, it will be difficult to make progress, keep at it though.

 

 

 

Great to hear the modem has been replaced, so that will obviously count out the modem. Once again isolating while testing would be good to limit down factors affecting your connection though.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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