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919 posts

Ultimate Geek
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Topic # 132242 14-Oct-2013 18:42 Send private message

Maybe coincidence but ever since Wellington lost analogue we often get a blip or hiccup in the sound when watching Prime.  This never happened earlier.

About every two minutes there is a distinct cut in sound, not the picture, and doesn't occur with any other channel.

Anyone got a clue as to why it's happening?  Is it just my TV or other people in Wellington too?

R.

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2923 posts

Uber Geek
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  Reply # 914976 14-Oct-2013 19:05 Send private message

Terrestrial or Satellite?



919 posts

Ultimate Geek
+1 received by user: 30


  Reply # 914992 14-Oct-2013 19:42 Send private message

Sorry, should have said .... UHF/terrestrial staright into a Freeview TV.

R.

Displaced Viking
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  Reply # 915022 14-Oct-2013 20:26 Send private message

Have tried doing a channel rescan?




Mike

just because it can be said does not mean it should be said



919 posts

Ultimate Geek
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  Reply # 915038 14-Oct-2013 20:50 Send private message

Yes, did a channel rescan, but will do it again.

R.

1601 posts

Uber Geek
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  Reply # 915066 14-Oct-2013 22:17 Send private message

What signal strength and quality?
Sounds like the Prime mux may be marginal.



919 posts

Ultimate Geek
+1 received by user: 30


  Reply # 915077 14-Oct-2013 22:40 Send private message

>What signal strength and quality?<

No idea, will need to play with TV settings menu and look for that data. As I said, it's been perfect for over a year until now.

R.



919 posts

Ultimate Geek
+1 received by user: 30


  Reply # 915313 15-Oct-2013 11:51 Send private message

Signal strength for TV One was 100%, for Prime 98%.

Have done a re-scan, and will see what happens now.

R.

5479 posts

Uber Geek
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  Reply # 915327 15-Oct-2013 12:21 Send private message

are you using a separate amp/home cinema setup?

I have had problems with using the audio return channel before with my amp with symptoms similar to yours, although why it would be restricted to one channel i don't know.



919 posts

Ultimate Geek
+1 received by user: 30


  Reply # 915338 15-Oct-2013 12:36 Send private message

Nope, nothing extra.

532 posts

Ultimate Geek
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  Reply # 915616 15-Oct-2013 17:48

Rickles: Signal strength for TV One was 100%, for Prime 98%.

Have done a re-scan, and will see what happens now.

R.


Signal strength isn't as much use as signal quality. Quality shows the lack of bit errors. What are the quality readings?




don't mess with me.... i'm the hd insider....



919 posts

Ultimate Geek
+1 received by user: 30


  Reply # 915646 15-Oct-2013 18:35 Send private message

Bit error level = 0

I now have the latest firmware update, just in case that helps ... will install tomorrow morning.

R.



919 posts

Ultimate Geek
+1 received by user: 30


  Reply # 916372 16-Oct-2013 23:00 Send private message

Have installed latest Firmware ... still got the hiccup, but seems to be at about 4 or 5 minute intervals.

Again ONLY on Prime!

R.

Displaced Viking
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  Reply # 916415 17-Oct-2013 07:21 Send private message

What tower are you taking the signal from?




Mike

just because it can be said does not mean it should be said



919 posts

Ultimate Geek
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  Reply # 916439 17-Oct-2013 08:16 Send private message

Hi Mike, signal coming from Fitzherbert.

R.

Displaced Viking
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  Reply # 916459 17-Oct-2013 08:58 Send private message

Rickles: Hi Mike, signal coming from Fitzherbert.

R.


I am assuming you have the orientation of your antenna correct for Fitzherbert, that is the rebounder bars vertical.

Do you have line of sight?    




Mike

just because it can be said does not mean it should be said

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