Please, users, place only feedback if the set is not faulty as we do not sell product with crashing issues.
We frequently get individual feedback not based on facts and this is shedding a bad light on all the other, perfectly working units, as it happened to our UltraPlus 980, at the moment the best HD single tuner receiver in NZ without any doubt. Cheers
If you REALLY want to open this dialogue again, I'm happy to oblige.
The first 980HD I got was indeed faulty. It would not turn on from the remote control reliably.
When I returned it, the next two off the shelf wouldn't turn on at all!
When I finally got one that at least started up, I was able to enjoy discovering dozens of flaws ranging from the trivial to the horrendous.
Here are a few:
Crashes and lock-ups!
- could be: on stopping playback; on stopping 1 of 2 current recordings; on playing some media types, including downloaded commercial movie trailers where encoding could be expected to be correct; could be when recording to a WD Elements drive; when copying to the unit over a network while recording is underway; or just in normal operation - boom - dead in the water.
Impossible to overlap recordings from the same service. Hey - at least that was one step ahead of the first unit I got that had shipped with obsolete firmware meaning it could not record two events simultaneously as advertised at all!
Oh - this one is a doozy!
Set a program to record using the EPG, and sometimes you'll get whatever was on 12 hours earlier instead. Hey no problem - we'll watch Teletubbies instead of Outrageous Fortune.
While on the subject of the EPG - there are major inconsistencies between the graphical EPG and the timer list, and incorrect calendar timer entries.
Checking the EPG in single service mode can cause the tuner to switch services unnecessarily.
A paused replay will restart if a timed recording starts.
A replay may also stop erroneously when a recording starts sometimes.
Oh - and don't delete a service whatever you do, or every timer for a higher indexed service will end up recording the wrong thing.
Recording to a network device? Don't be surprised if your recording overruns as the way the unit measures elapsed time is unreliable.
Files are chopped into 4GB chunks even when a Linux file system is used where this is not a restriction.
On which topic - don't expect to format a drive using the 980HD and then move it to your computer to access the files on it. It's not documented anywhere, but I think the format used is JFS. Life would be a lot easier if EXT2 or EXT3 had been chosen.
And a few trivial items:
The front panel LED does not work as described in the documentation, or, indeed, at all.
Many of the on-screen messages are close to gibberish.
The virtual keyboard is terribly awkward to use.
The "Standby Power" menu item is in a ridiculous place, in the A/V output setting section.
Etc, etc,etc ad nauseam.
Anyone apart from Ultrapower think these are "one-off" faults affecting a single unit?
Anyone apart from me think this smacks of an under-developed product rushed to market?