Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

49 posts

+1 received by user: 16

Topic # 138455 5-Jan-2014 10:48 Send private message


I purchased a BGT3600 of TradeMe and I am having problems getting it going. I suspect the card may be faulty but I would be interested to know if anyone has a BGT36xx product here.

The Setup
Windows 8.1
Hauppauge HVR-4000
Hauppauge HVR-3000

My setup already works perfectly I just wanted to upgrade to a PCIe card that consolidated some of the ability of the older cards so they could be removed.

After installing the card in my Media PC I installed the latest drivers at the time from the Blackgold website (v9.1.0.1). After the cards where detected I went into Mediaportal setup, something I am now very familiar with. When I went to scan for channels I found that the DVB-S tuners had signal on the transponders but it couldn't find any channels on any of them.

At this point in time I was using a splitter to pass the signal to all tuners so I assumed this was causing the problem. However after removing the splitter and having only one of the the BGT3600 DVB-S ports connected to the dish I was still getting the same tuning problem, signal but no channels.

This caused me to think it was a problem with Mediaportal so I tried NextPVR however it didn't find any channels either.

When this problem was still present I then assumed it was a driver problem and since then I have tried every combination I can think of. I have tried driver versions (,, on Windows 8.1, Windows 8, Windows 7 and even the Linux drivers on Ubuntu 13.04.

If anyone has a BGT36xx with DVB-S working can you tell me your OS, TV Application and Driver version. After all I have tried I suspect the card is faulty however I cannot get any replies from Blackgold and the TradeMe seller has not been very helpful either.


Create new topic
173 posts

Master Geek
+1 received by user: 8

  Reply # 961512 5-Jan-2014 14:16 Send private message

I've got a BTG3600 bought new just after they came out a couple of years ago.  I updated to their latest drivers just last week and the DVB-T and DVB-S2 tuners are working fine in MediaPortal.  I also have a Hauppauge 2250 I believe it is.

Have you set the correct LOF1/2 in the Advanced Tuning Options to suit the dish?

25 posts

+1 received by user: 7

  Reply # 961536 5-Jan-2014 15:12 Send private message

Just to check - you've got the additional power plugged in to the card to power the LNB right?

It seems to catch quite a few people out with the blackgold products.

49 posts

+1 received by user: 16

  Reply # 961585 5-Jan-2014 17:26 Send private message


Yes I am using the same LOF values as my other cards. Also yes I have connected the LNB power.

I have just discovered today that it only appears to be one of the tuners on the card that is having problems. Tuner 2 managed to tune the channels correctly. Tuner 1 shows signal strength and quality but doesn't find any channels. If I map the channels I have found with the other tuner it just says PMT not found.

Thanks for your suggestions,

880 posts

Ultimate Geek
+1 received by user: 21


  Reply # 962066 6-Jan-2014 19:07 Send private message

Hello Niall

The symptoms you've described:
  • finding 0 channels in a scan, even though the tuner reports lock
  • PMT not found when tuning pre-populated channels

...are typical when the tuner is not delivering a stream to TV Server. I do suspect you've got a dud if you're seeing these symptoms in all softare on so many operating systems.


173 posts

Master Geek
+1 received by user: 8

  Reply # 962189 6-Jan-2014 21:47 Send private message

Have you tried swapping around the coax connectors on the card to be sure it's not a LNB or coax fault?

49 posts

+1 received by user: 16

  Reply # 962224 6-Jan-2014 22:45 Send private message


Yes I have ruled out coax.


Create new topic

Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

Trending now »

Hot discussions in our forums right now:

Am I going down? App for the fearful of flying.
Created by networkn, last reply by Sideface on 29-Jan-2015 23:07 (47 replies)
Pages... 2 3 4

Irresponsible Stuff reporting
Created by Gilco2, last reply by Gilco2 on 2-Feb-2015 12:52 (20 replies)
Pages... 2

Which canon flash?
Created by esawers, last reply by timmmay on 30-Jan-2015 16:15 (19 replies)
Pages... 2

Bad lower back.
Created by TimA, last reply by jimbob79 on 30-Jan-2015 16:01 (77 replies)
Pages... 4 5 6

Police Speed Campaign - Summer 2014/2015
Created by nzkiwiman, last reply by scuwp on 1-Feb-2015 21:48 (188 replies)
Pages... 11 12 13

New to VDSL and wondering if I can change where the modem connects in the house
Created by Valcor, last reply by quickymart on 29-Jan-2015 20:59 (17 replies)
Pages... 2

Help recognize big black spider nope
Created by solival, last reply by heylinb4nz on 30-Jan-2015 13:34 (16 replies)
Pages... 2

New Ford Owner - Looking for Service options
Created by maxeon, last reply by maxeon on 30-Jan-2015 22:11 (14 replies)

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.