Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

49 posts

+1 received by user: 16

Topic # 138455 5-Jan-2014 10:48 Send private message


I purchased a BGT3600 of TradeMe and I am having problems getting it going. I suspect the card may be faulty but I would be interested to know if anyone has a BGT36xx product here.

The Setup
Windows 8.1
Hauppauge HVR-4000
Hauppauge HVR-3000

My setup already works perfectly I just wanted to upgrade to a PCIe card that consolidated some of the ability of the older cards so they could be removed.

After installing the card in my Media PC I installed the latest drivers at the time from the Blackgold website (v9.1.0.1). After the cards where detected I went into Mediaportal setup, something I am now very familiar with. When I went to scan for channels I found that the DVB-S tuners had signal on the transponders but it couldn't find any channels on any of them.

At this point in time I was using a splitter to pass the signal to all tuners so I assumed this was causing the problem. However after removing the splitter and having only one of the the BGT3600 DVB-S ports connected to the dish I was still getting the same tuning problem, signal but no channels.

This caused me to think it was a problem with Mediaportal so I tried NextPVR however it didn't find any channels either.

When this problem was still present I then assumed it was a driver problem and since then I have tried every combination I can think of. I have tried driver versions (,, on Windows 8.1, Windows 8, Windows 7 and even the Linux drivers on Ubuntu 13.04.

If anyone has a BGT36xx with DVB-S working can you tell me your OS, TV Application and Driver version. After all I have tried I suspect the card is faulty however I cannot get any replies from Blackgold and the TradeMe seller has not been very helpful either.


Create new topic
178 posts

Master Geek
+1 received by user: 8

  Reply # 961512 5-Jan-2014 14:16 Send private message

I've got a BTG3600 bought new just after they came out a couple of years ago.  I updated to their latest drivers just last week and the DVB-T and DVB-S2 tuners are working fine in MediaPortal.  I also have a Hauppauge 2250 I believe it is.

Have you set the correct LOF1/2 in the Advanced Tuning Options to suit the dish?

25 posts

+1 received by user: 7

  Reply # 961536 5-Jan-2014 15:12 Send private message

Just to check - you've got the additional power plugged in to the card to power the LNB right?

It seems to catch quite a few people out with the blackgold products.

49 posts

+1 received by user: 16

  Reply # 961585 5-Jan-2014 17:26 Send private message


Yes I am using the same LOF values as my other cards. Also yes I have connected the LNB power.

I have just discovered today that it only appears to be one of the tuners on the card that is having problems. Tuner 2 managed to tune the channels correctly. Tuner 1 shows signal strength and quality but doesn't find any channels. If I map the channels I have found with the other tuner it just says PMT not found.

Thanks for your suggestions,

883 posts

Ultimate Geek
+1 received by user: 21


  Reply # 962066 6-Jan-2014 19:07 Send private message

Hello Niall

The symptoms you've described:
  • finding 0 channels in a scan, even though the tuner reports lock
  • PMT not found when tuning pre-populated channels

...are typical when the tuner is not delivering a stream to TV Server. I do suspect you've got a dud if you're seeing these symptoms in all softare on so many operating systems.


178 posts

Master Geek
+1 received by user: 8

  Reply # 962189 6-Jan-2014 21:47 Send private message

Have you tried swapping around the coax connectors on the card to be sure it's not a LNB or coax fault?

49 posts

+1 received by user: 16

  Reply # 962224 6-Jan-2014 22:45 Send private message


Yes I have ruled out coax.


Create new topic

Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

Trending now »

Hot discussions in our forums right now:

Considering Snap - do you rate them?
Created by gsmithnz, last reply by Lorenceo on 4-Mar-2015 23:55 (33 replies)
Pages... 2 3

Another long term prisoner released - will we see the same dodging re compensation?
Created by Geektastic, last reply by scuwp on 4-Mar-2015 16:23 (26 replies)
Pages... 2

Galaxy s6 announcement and owners thread
Created by Shoes2468, last reply by Shoes2468 on 4-Mar-2015 22:06 (95 replies)
Pages... 5 6 7

Why does Lightbox have a suicide wish?
Created by dafman, last reply by Wade on 4-Mar-2015 21:45 (109 replies)
Pages... 6 7 8

Whats your USB charging solution?
Created by macuser, last reply by Journeyman on 4-Mar-2015 17:52 (37 replies)
Pages... 2 3

Two orders blocked by vendors going to Youshop - I wonder how many more will occur?
Created by lchiu7, last reply by JimmyH on 4-Mar-2015 19:57 (17 replies)
Pages... 2

Privacy concerns on returning faulty microSDXC
Created by dpw, last reply by andrewbnz on 3-Mar-2015 22:41 (34 replies)
Pages... 2 3

HTC One M9 (2015) Announcement and Discussion
Created by Dingbatt, last reply by Dingbatt on 3-Mar-2015 22:25 (48 replies)
Pages... 2 3 4

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.