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50 posts

Geek
+1 received by user: 16


Topic # 138455 5-Jan-2014 10:48 Send private message

Hi,

I purchased a BGT3600 of TradeMe and I am having problems getting it going. I suspect the card may be faulty but I would be interested to know if anyone has a BGT36xx product here.

The Setup
Windows 8.1
Mediaportal
Hauppauge HVR-4000
Hauppauge HVR-3000

My setup already works perfectly I just wanted to upgrade to a PCIe card that consolidated some of the ability of the older cards so they could be removed.

After installing the card in my Media PC I installed the latest drivers at the time from the Blackgold website (v9.1.0.1). After the cards where detected I went into Mediaportal setup, something I am now very familiar with. When I went to scan for channels I found that the DVB-S tuners had signal on the transponders but it couldn't find any channels on any of them.

At this point in time I was using a splitter to pass the signal to all tuners so I assumed this was causing the problem. However after removing the splitter and having only one of the the BGT3600 DVB-S ports connected to the dish I was still getting the same tuning problem, signal but no channels.

This caused me to think it was a problem with Mediaportal so I tried NextPVR however it didn't find any channels either.

When this problem was still present I then assumed it was a driver problem and since then I have tried every combination I can think of. I have tried driver versions (9.1.0.5, 9.1.0.1, 8.1.1.2) on Windows 8.1, Windows 8, Windows 7 and even the Linux drivers on Ubuntu 13.04.

If anyone has a BGT36xx with DVB-S working can you tell me your OS, TV Application and Driver version. After all I have tried I suspect the card is faulty however I cannot get any replies from Blackgold and the TradeMe seller has not been very helpful either.

Thanks,
Niall

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167 posts

Master Geek
+1 received by user: 7


  Reply # 961512 5-Jan-2014 14:16 Send private message

I've got a BTG3600 bought new just after they came out a couple of years ago.  I updated to their latest drivers just last week and the DVB-T and DVB-S2 tuners are working fine in MediaPortal.  I also have a Hauppauge 2250 I believe it is.

Have you set the correct LOF1/2 in the Advanced Tuning Options to suit the dish?

20 posts

Geek
+1 received by user: 1


  Reply # 961536 5-Jan-2014 15:12 Send private message

Just to check - you've got the additional power plugged in to the card to power the LNB right?

http://shop.blackgold.tv/epages/BT3159.mobile/en_GB/?ObjectPath=/Shops/BT3159/Categories/Support/Installation/BGT3600_LNB_Power

It seems to catch quite a few people out with the blackgold products.



50 posts

Geek
+1 received by user: 16


  Reply # 961585 5-Jan-2014 17:26 Send private message

Hi,

Yes I am using the same LOF values as my other cards. Also yes I have connected the LNB power.

I have just discovered today that it only appears to be one of the tuners on the card that is having problems. Tuner 2 managed to tune the channels correctly. Tuner 1 shows signal strength and quality but doesn't find any channels. If I map the channels I have found with the other tuner it just says PMT not found.

Thanks for your suggestions,
Niall

880 posts

Ultimate Geek
+1 received by user: 21

Trusted

  Reply # 962066 6-Jan-2014 19:07 Send private message

Hello Niall

The symptoms you've described:
  • finding 0 channels in a scan, even though the tuner reports lock
  • PMT not found when tuning pre-populated channels

...are typical when the tuner is not delivering a stream to TV Server. I do suspect you've got a dud if you're seeing these symptoms in all softare on so many operating systems.

mm


167 posts

Master Geek
+1 received by user: 7


  Reply # 962189 6-Jan-2014 21:47 Send private message

Have you tried swapping around the coax connectors on the card to be sure it's not a LNB or coax fault?



50 posts

Geek
+1 received by user: 16


  Reply # 962224 6-Jan-2014 22:45 Send private message

Hi,

Yes I have ruled out coax.

Thanks,
Niall

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