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Topic # 100166 4-Apr-2012 14:16 Send private message

If you get a text message saying your payment failed, don't worry about it. There's a failure at 2degrees and they're working on it. Give it a day or two and if it's still saying it's a problem on the website, then maybe call them.

I think they're quite busy with it, it took me 10 minutes on hold to talk to someone today, usually it's quicker than that. Not that I call very often.




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  Reply # 605091 4-Apr-2012 14:37 Send private message

the txt does not say it is from 2degrees which adds to the problem. I have been checking my credit card to find who is expecting payment. words fail me sometimes.



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  Reply # 605093 4-Apr-2012 14:38 Send private message

It's from the number 201, which is in my 2degrees SIM as "topup".




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  Reply # 605106 4-Apr-2012 15:00 Send private message

there is 100s of short codes and I am not prepaid.....

 The email just arrived.....


We tried to charge the Credit Card that you’ve registered but it appears there's a problem with the Card.

Because of this, your payment couldn’t go through – and your payment is now overdue.

Please visit Your 2degrees and register a different Card for future payments. You'll need to make a separate payment for this month's bill while you're there. Because this Card is set up to pay your bill automatically each month, please make sure you have fixed this problem before the next payment is due.

If you have any questions or need help please call us on 200.

Thanks,

This needs retracting and appologize and sort out how to fix it.


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  Reply # 605131 4-Apr-2012 15:39 Send private message

I got those messages. Looks like Ive been charged though but the websites still saying its overdue. Wish transactions came up straight away. Will check again tomorrow and see..

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  Reply # 605255 4-Apr-2012 19:16 Send private message

good news....a txt reply from 2degrees this time not 201
Sorry we accidently sent you a txt saying we hadn t received your payment but we have. Thanks
--
alls well that ends well...

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