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59 posts

Master Geek
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Topic # 101155 25-Apr-2012 11:38 Send private message

Anyone else still experiencing Double Dipping of the Data Pack renewals on 2D?
Or is it just me?

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  Reply # 614836 25-Apr-2012 11:47 Send private message

Related to this maybe?

http://www.geekzone.co.nz/forums.asp?forumid=85&topicid=98779

Just give 2D customer service a call and they can fix it up over the phone

John






59 posts

Master Geek
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  Reply # 614855 25-Apr-2012 12:19 Send private message

Yup tried Log a problem / Phone / email etc since 10th April - no result or contact back.
(Although on 16th CSR said it would be sorted - hasn't been yet!)
Murray

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  Reply # 614879 25-Apr-2012 12:53 Send private message

It's a known issue and has been going on for some time. Where possible an effective workaround is to ensure that your prepaid account has sufficient credit for your data pack(s) to renew only once. 



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Master Geek
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  Reply # 614886 25-Apr-2012 13:05 Send private message

Not a good option in a Quake City where you may need credit on your phone for other that a datapack renewal!
Murray



59 posts

Master Geek
+1 received by user: 7


  Reply # 615341 26-Apr-2012 11:45 Send private message

With thanks to ^POB (2DegreesCare) on here - this has been fixed for me this month.
Really appreciate the help and thanks to Geekzone. Shame this is the only way to get help though.
Regards
Murray


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  Reply # 615846 27-Apr-2012 09:05 Send private message

It's a real hassle and part of the reason I moved to the $19 data plan instead. I haven't had any issues with that, I don't suppose it suffers from the same problem since you can only get it once per month.

Still happens to my wife though, pretty close to just turning off the autorenew and getting her to do it manually each time.

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  Reply # 615857 27-Apr-2012 09:18 Send private message

bazzer: It's a real hassle and part of the reason I moved to the $19 data plan instead. I haven't had any issues with that, I don't suppose it suffers from the same problem since you can only get it once per month.

Still happens to my wife though, pretty close to just turning off the autorenew and getting her to do it manually each time.


Are you sure it's possible to turn off the auto renew? I didn't think that it was. 

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  Reply # 615867 27-Apr-2012 09:34 Send private message

alasta: 

Are you sure it's possible to turn off the auto renew? I didn't think that it was. 


It is possible, yes.




iPad Air + iPhone 5S + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

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  Reply # 615877 27-Apr-2012 09:51 Send private message

alasta:
bazzer: It's a real hassle and part of the reason I moved to the $19 data plan instead. I haven't had any issues with that, I don't suppose it suffers from the same problem since you can only get it once per month.

Still happens to my wife though, pretty close to just turning off the autorenew and getting her to do it manually each time.


Are you sure it's possible to turn off the auto renew? I didn't think that it was. 

I don't know what's possible (SaltyNZ suggests it is but not sure what he means). I was just intending to get her to send the "STOP" text everytime after sending the "BUY" text.

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Master Geek


  Reply # 616306 27-Apr-2012 21:52 Send private message


 Are you sure it's possible to turn off the auto renew? I didn't think that it was. 


yeah, the stop packname sms stops it - fairly certain in most cases you can log into your2degrees and do it there also

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