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Topic # 101236 27-Apr-2012 12:02 Send private message

I bought a Every100 minutes prepay value pack on 24 April (first time I have bought one). However when I look at the Value Packs page in my2degrees is says "Auto renews on 30/04/2012 or when you are nearly out.". Is this just displaying incorrectly, or is it going to auto renew only 6 days after I got the first pack?

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2degrees

  Reply # 615990 27-Apr-2012 13:00 Send private message

Skolink: I bought a Every100 minutes prepay value pack on 24 April (first time I have bought one). However when I look at the Value Packs page in my2degrees is says "Auto renews on 30/04/2012 or when you are nearly out.". Is this just displaying incorrectly, or is it going to auto renew only 6 days after I got the first pack?


It should be 30 days after your purchase date. Please can you PM your # so I can take a look. 

Thanks
^POB

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  Reply # 616302 27-Apr-2012 21:47 Send private message

Skolink: I bought a Every100 minutes prepay value pack on 24 April (first time I have bought one). However when I look at the Value Packs page in my2degrees is says "Auto renews on 30/04/2012 or when you are nearly out.". Is this just displaying incorrectly, or is it going to auto renew only 6 days after I got the first pack?


I suspect you are on a plan.

You will have got a prorated (partial) allocation of the pack (and a partial charge) and on your next bill cycle then the full allocation.
Recurrance aligns to bill cycle - it's just easier for everyone that way! Less messaging and less confusion I suppose.



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  Reply # 616308 27-Apr-2012 21:55 Send private message

Toiletduck: I suspect you are on a plan.

Your suspicions are ill founded - I am on prepay. Is it possible to buy prepay value packs on a plan?



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  Reply # 617955 1-May-2012 14:53 Send private message

On the 30th the pack did not attempt to auto-renew, and now it is displaying the correct auto-renew date of 24th May. Obviously it was just displaying incorrectly due to some other free minutes expiring on 30 April.

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