Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
708 posts

Ultimate Geek
+1 received by user: 71

Subscriber

  Reply # 626386 16-May-2012 18:42 Send private message

Having a store means they have a local presence too. Some less confident with tech people like the option of having a store to walk in to and talk to some one face to face as an option, so it can be worth customers that way even if the store isn't busy.

111 posts

Master Geek
+1 received by user: 3


  Reply # 627489 18-May-2012 19:57 Send private message

Don't forget that behind the scenes, many of these retail operations manage their corporate customers too. I don't pop down to the stores too much, but the staff still do a lot of work for us behind the scenes with adds/moves/changes, new product enquirers, issues with the devices etc.


22 posts

Geek


  Reply # 629080 22-May-2012 18:37 Send private message

I bet 1/2 or more of the people in Telecom store are complaining about something or are unable to fix the problem with their device. 2 Degrees customer demographic IMO is much more tech savvy and is far less likely to need to go to the store however 2 Degrees wants to ensure they have access the full market including those that need a little extra help in person.

I don't think I've been into a mobile shop as a customer in over 5 years. The last time was to try and sort out a phone I had purchased from TWL. Telecom weren't allowed to be the repair agent instead I had to have no mobile phone for 2 weeks while TWL attempted to fix a fault that was inherent in that model of phone. It was returned... fault re-appeared... rage ensued. Went back and had to speak to the manager of TWL to get my money back and then went down to Telecom went on a plan for 1 year and was given a free phone. Then moved to pre-pay and then 2 degrees a couple of years after that all done without entering a store.

/end rant.

TL;DR


Most people don't go to mobile stores unless window shopping / have a problem / cannot get through to help desk.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Hierarchy of a mistake: Gerry Brownlee
Created by joker97, last reply by nathan on 26-Jul-2014 04:30 (68 replies)
Pages... 3 4 5


Geekzone giveaway: Thecus N2310 NAS
Created by freitasm, last reply by ottenpat on 25-Jul-2014 21:15 (89 replies)
Pages... 4 5 6


MH 17 "shot down" all dead
Created by joker97, last reply by ScuL on 24-Jul-2014 21:40 (203 replies)
Pages... 12 13 14


Is chorus going to deliberately slow adsl internet down
Created by rugrat, last reply by richms on 25-Jul-2014 20:35 (51 replies)
Pages... 2 3 4


Huge Fuss, didn't even make it a year.
Created by networkn, last reply by Glassboy on 22-Jul-2014 19:50 (121 replies)
Pages... 7 8 9


Skinny's new aggressive ad campaign
Created by Yabanize, last reply by Yabanize on 22-Jul-2014 23:35 (52 replies)
Pages... 2 3 4


Giving notice
Created by IlDuce, last reply by kharris on 24-Jul-2014 17:36 (15 replies)

Sickening floral smell in car, What next?
Created by TimA, last reply by eracode on 26-Jul-2014 02:44 (44 replies)
Pages... 2 3



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.