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990 posts

Ultimate Geek
+1 received by user: 98


Topic # 102843 23-May-2012 18:41 Send private message

Just like to give some feedback on a recent experience. 

I just had to call 2Degrees to get my password reset for "Your 2Degrees" the lady on the phone was prompt and got this sorted for me quickly, this being my first time ever having to call it was a very positive experience. 

Keep up the good work :)





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15540 posts

Uber Geek
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Vodafone NZ
Subscriber

  Reply # 629583 23-May-2012 18:59 Send private message

Can't you reset it online?




1816 posts

Uber Geek
+1 received by user: 39


  Reply # 629586 23-May-2012 19:08

johnr: Can't you reset it online?


not if you lock yourself out :p




Digital Recruitment Consultant - UXD, Service Design, Front-end dev & pretty much anything creative in the digital space. Follow me on Twitter



990 posts

Ultimate Geek
+1 received by user: 98


  Reply # 629588 23-May-2012 19:16 Send private message

SteveON:
johnr: Can't you reset it online?


not if you lock yourself out :p


ya i locked myself out :|





1816 posts

Uber Geek
+1 received by user: 39


  Reply # 629638 23-May-2012 21:13

l43a2:
SteveON:
johnr: Can't you reset it online?


not if you lock yourself out :p


ya i locked myself out :|


Were you one of those customers who yelled at the CSR demanding why of the almost million customers and millions of records that their password decided to change itself? 




Digital Recruitment Consultant - UXD, Service Design, Front-end dev & pretty much anything creative in the digital space. Follow me on Twitter



990 posts

Ultimate Geek
+1 received by user: 98


  Reply # 629668 23-May-2012 22:20 Send private message

SteveON:
l43a2:
SteveON:
johnr: Can't you reset it online?


not if you lock yourself out :p


ya i locked myself out :|


Were you one of those customers who yelled at the CSR demanding why of the almost million customers and millions of records that their password decided to change itself? 


haha no yelling went on :P cool calm and collected.





371 posts

Ultimate Geek
+1 received by user: 19

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  Reply # 629939 24-May-2012 15:24 Send private message

The times that I have run the helpdesk I always have had great service




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32 posts

Geek


  Reply # 631297 28-May-2012 09:14 Send private message

Just for future reference, you should still be able to reset your password even after you are locked out, if you remember the answer to your security question. Select 'Forgotten your password' and answer the question. You will then get SMS'd a random password to log in with.

JBO

16 posts

Geek


  Reply # 635515 4-Jun-2012 16:26 Send private message

Yeah, every time I've needed to deal with 2deg, they're been knowledgable and helpful. It's remarkable in some industries that a 'cut-price' competitor can not only undercut price, but exceed the service of the incumbents as well. Witness Southwest vs legacy carriers in the US as a prime example. 

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