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Topic # 102843 23-May-2012 18:41 Send private message

Just like to give some feedback on a recent experience. 

I just had to call 2Degrees to get my password reset for "Your 2Degrees" the lady on the phone was prompt and got this sorted for me quickly, this being my first time ever having to call it was a very positive experience. 

Keep up the good work :)





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Vodafone NZ

  Reply # 629583 23-May-2012 18:59 Send private message

Can't you reset it online?




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  Reply # 629586 23-May-2012 19:08

johnr: Can't you reset it online?


not if you lock yourself out :p



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  Reply # 629588 23-May-2012 19:16 Send private message

SteveON:
johnr: Can't you reset it online?


not if you lock yourself out :p


ya i locked myself out :|





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  Reply # 629638 23-May-2012 21:13

l43a2:
SteveON:
johnr: Can't you reset it online?


not if you lock yourself out :p


ya i locked myself out :|


Were you one of those customers who yelled at the CSR demanding why of the almost million customers and millions of records that their password decided to change itself? 



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  Reply # 629668 23-May-2012 22:20 Send private message

SteveON:
l43a2:
SteveON:
johnr: Can't you reset it online?


not if you lock yourself out :p


ya i locked myself out :|


Were you one of those customers who yelled at the CSR demanding why of the almost million customers and millions of records that their password decided to change itself? 


haha no yelling went on :P cool calm and collected.





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  Reply # 629939 24-May-2012 15:24 Send private message

The times that I have run the helpdesk I always have had great service




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  Reply # 631297 28-May-2012 09:14 Send private message

Just for future reference, you should still be able to reset your password even after you are locked out, if you remember the answer to your security question. Select 'Forgotten your password' and answer the question. You will then get SMS'd a random password to log in with.

JBO

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  Reply # 635515 4-Jun-2012 16:26 Send private message

Yeah, every time I've needed to deal with 2deg, they're been knowledgable and helpful. It's remarkable in some industries that a 'cut-price' competitor can not only undercut price, but exceed the service of the incumbents as well. Witness Southwest vs legacy carriers in the US as a prime example. 

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