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566 posts

Ultimate Geek
+1 received by user: 8


Topic # 103522 8-Jun-2012 22:16 Send private message

Just had a text from a friend and also my father who I sent a single message too (i.e. one message each) at 6.52pm tonight. They have received that same message four times. Once at the sent time, and then 8pm, 9pm and 10pm.

Just checked the usage on the 2D website and I have only sent the one message to each person ..

Any ideas?

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1559 posts

Uber Geek
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  Reply # 638051 8-Jun-2012 22:23 Send private message

I'm on 2Degrees (ported Vodafone number).
Sent a text to a Telecom XT number and the recipient received it twice after the original was received.

The original text was sent and received at 4.34pm.
The second time it was received at 5.55pm.
Third time, 6.56pm.

Something's up.

1825 posts

Uber Geek
+1 received by user: 43


  Reply # 638057 8-Jun-2012 22:35

Ive received the same message 5x over the past 3 hrz!




Digital Recruitment Consultant - UXD, Service Design, Front-end dev & pretty much anything creative in the digital space. Follow me on Twitter

1559 posts

Uber Geek
+1 received by user: 8

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  Reply # 638060 8-Jun-2012 22:39 Send private message

SteveON: Ive received the same message 5x over the past 3 hrz!


Which network to which network?

262 posts

Ultimate Geek
+1 received by user: 1


  Reply # 638061 8-Jun-2012 22:41 Send private message

Same here, 3x same message from girlfriend, she got 4x my message and some have not arrived at all.

262 posts

Ultimate Geek
+1 received by user: 1


  Reply # 638062 8-Jun-2012 22:42 Send private message

I was 2 degrees to 2 degrees.

74 posts

Master Geek


  Reply # 638069 8-Jun-2012 22:50 Send private message

Same prob here - I'm 2Deg sending to Vod and one single txt's been received 4 times and others not seeming to get there at all :(

1559 posts

Uber Geek
+1 received by user: 8

Subscriber

  Reply # 638070 8-Jun-2012 22:53 Send private message

From 2Degrees' Facebook page:

Hi everyone, we are still having some issues with texts, but these are being worked on now. We apologise for the inconvenience this has caused to your night, we are resolving it as quickly as possible. Thanks for your understanding. ^MP

https://www.facebook.com/2degreesmobile/posts/10150933082524014

74 posts

Master Geek


  Reply # 638072 8-Jun-2012 23:02 Send private message

dontpanic42: From 2Degrees' Facebook page:

Hi everyone, we are still having some issues with texts, but these are being worked on now. We apologise for the inconvenience this has caused to your night, we are resolving it as quickly as possible. Thanks for your understanding. ^MP

https://www.facebook.com/2degreesmobile/posts/10150933082524014


Thanks! Hadn't looked on FB yet (doh!) Made the mistake of trying to find a network status on the 2deg website first - what was I thinking!



566 posts

Ultimate Geek
+1 received by user: 8


  Reply # 638077 8-Jun-2012 23:21 Send private message

And I don't do Facebook ..

Thanks for the answers!

804 posts

Ultimate Geek

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  Reply # 638078 8-Jun-2012 23:23 Send private message

Man 2D are getting a hammering on facebook. There are some rude people out there.

1559 posts

Uber Geek
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  Reply # 638222 9-Jun-2012 13:15 Send private message

Another update from 2Degrees:

Hi everyone, the issues with SMS have now been resolved, there may be some duplicate messages still if your phone has been turned off and then switched on. Once again, we are really sorry for the inconvenience and are looking into how we make sure it doesn't happen again. Thanks for your patience. ^MP


https://www.facebook.com/2degreesmobile/posts/10150934209064014

Choice!
693 posts

Ultimate Geek
+1 received by user: 6

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  Reply # 638229 9-Jun-2012 13:37 Send private message

dontpanic42: Another update from 2Degrees:

Hi everyone, the issues with SMS have now been resolved, there may be some duplicate messages still if your phone has been turned off and then switched on. Once again, we are really sorry for the inconvenience and are looking into how we make sure it doesn't happen again. Thanks for your patience. ^MP


https://www.facebook.com/2degreesmobile/posts/10150934209064014


Man, Facebook really brings out the worst in people...




Stuart Maxwell
Choice Technology (Managed IT Services)


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Biddle Corp
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  Reply # 638236 9-Jun-2012 14:06 Send private message

All those low value customers who want free credit and free phones who think they're the most important customer in the world..


827 posts

Ultimate Geek
+1 received by user: 21

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2degrees

  Reply # 638239 9-Jun-2012 14:08 Send private message

Hi guys (thanks for not swearing.. yet!)

If you have been charged for the multiple texts we'll look into and credit you. If it's urgent please call us on 0800 022022 or 200 from your 2degrees phone. Otherwise please send me a PM we'll add the credit within 3 working days -

1. Your 2degrees number
2. The number you were texting and number of multiple texts sent.
3. The time and date you sent the text.
4. Your DOB and address so we can identify you. If you haven't already please update your details in Your 2degrees - https://secure.2degreesmobile.co.nz/web/ip/login. (This helps to let you know of our exclusive offers too!)

Once again we're sorry to the inconvenience caused.
^POB

Choice!
693 posts

Ultimate Geek
+1 received by user: 6

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  Reply # 638240 9-Jun-2012 14:10 Send private message

2DegreesCare: Hi guys (thanks for not swearing.. yet!)


Serves you guys right for thinking that Facebook was the best way to reach out to customers... :-)




Stuart Maxwell
Choice Technology (Managed IT Services)


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