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103 posts

Master Geek


Topic # 104903 22-Jun-2012 12:47 Send private message

Not a big issue but I logged onto my 2 degrees page today and when I check out the value packs section.. for some reason I only lists the $19 text pack.

Does this mean for some reason I am not eligible for the other $19 packs?

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5650 posts

Uber Geek
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Subscriber

  Reply # 644705 22-Jun-2012 12:56 Send private message


Or are you meaning these ones ?
http://www.2degreesmobile.co.nz/prepay/pricing/value-packs
They're still showing here. 

http://www.2degreesmobile.co.nz/prepay/pricing/value-packs/19combos




Regards,

Old3eyes

526 posts

Ultimate Geek
+1 received by user: 37


  Reply # 644711 22-Jun-2012 13:01 Send private message

They used to have a problem where you couldn't subscribe to some of the $19 packs through the website. You had to subscribe via text. I am not sure whether they have fixed the problem. Maybe they haven't.

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Inactive user


  Reply # 644737 22-Jun-2012 13:33 Send private message

wongtop: They used to have a problem where you couldn't subscribe to some of the $19 packs through the website. You had to subscribe via text. I am not sure whether they have fixed the problem. Maybe they haven't.


They haven't. You have to do it via SMS or call them.



103 posts

Master Geek


  Reply # 644765 22-Jun-2012 14:11 Send private message

that would explain it. thanks for the answers!

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Ultimate Geek
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2degrees

  Reply # 644848 22-Jun-2012 16:49 Send private message

You will be able to buy via Your 2degrees and the Top-Up page, just not yet. We're working on it. :)

129 posts

Master Geek
+1 received by user: 16

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Subscriber

  Reply # 644850 22-Jun-2012 16:50 Send private message

Right now I struggling to get a top up to process correctly via the website to actually allow me to purchase anything, via the website or SMS.

2Degrees, your credit card based top up process, via a Corporate internet feed, on a supported browser is decidely sub-optimal.  The process keep processing and goes nowhere and does nothing, for at least 15 mins, where upon a second attempt elicits the same webpage tedium for zero results.

The Corporate feed is via TelstraClear and the Browser is Firefox 9/0/1 on XP.  Seems legitimate.




"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter – British Airways

The views expressed here are my own and are not reflective of other organisms or organisations.

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