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Topic # 104952 23-Jun-2012 13:14 Send private message

I put through a number porting application Wed. apfternoon. my old 021 number was disconnected in the morning of next day, but it hasn't been transfered sucessfully so far. nobody i lost contact in the last 3 days.i rang 2D up  5 times, was told it's in process all the time. but nothing happened.  i gave up to ring these useless reps.
i'm not happy at all.
who's able to tell me what's going on here and how to get the issue sloved ASAP???

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  Reply # 645116 23-Jun-2012 14:34 Send private message

What exactly is the issue? Can you make calls? Can you receive calls? If so, who can or cannot you receive calls from?




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  Reply # 645143 23-Jun-2012 15:47 Send private message

I applied to port my 021 to 2d 3 days ago.it's still in process. The previous network provider cut the connection off next day,but the number was not transfered. I rang 2d 5 times,nobody was able to get the issue sorted.just asked me to wait.

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  Reply # 645145 23-Jun-2012 15:49

Odd, usually takes an hour.




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  Reply # 645152 23-Jun-2012 16:07 Send private message

redheart:
but the number was not transfered


Yes, I get that. But, I need to know exactly what doesn't work. You did ask who could sort it out. I might be able to. But only if you describe the issue fully.




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  Reply # 645172 23-Jun-2012 16:58 Send private message

just curious
did you restart your phone after the porting?
Usually the porting only takes 2-3 hours....




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  Reply # 645233 23-Jun-2012 20:35 Send private message

Have you put a 2degrees SIM into the phone?

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  Reply # 645234 23-Jun-2012 20:37 Send private message

Ok, I think we should post the questions here in order:

- Have you restarted the phone with the 2degrees SIM?
- Once restardted does the phone shows as attached to a network or does it show a SIM error?
- If the phone shows a network connection, are you able to place calls?
- If the phone shows a network connection, are you able to receive calls?
- If you can place calls but not receive, have you tried from different networks (Telecom landline, Telecom mobile, Vodafone mobile, 2degrees mobile)? Which ones worked, which ones didn't?

Reply here and SaltyNZ will be your contact.






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  Reply # 645386 24-Jun-2012 13:11 Send private message

thanks guys
the actual issue is my 021 number was not transfered to my 2D sim card sucessfully. i rang 2D again yesterday, i was told there's a problem on skinny(previous network) side. then i dropped them a call, they accepted the transfer and released the number. i tried to ring 2D to tell them just 10 minutes ago, but olny music i could listen. i assumed lack of reps worked on Sunday. i have no idea what i can do about this at the moment.
it seems just half way of the process was done. i pushed 2D serval times,they have nice attitude but bad result.

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  Reply # 645398 24-Jun-2012 14:10 Send private message

Sounds like the issue is not on the 2Degrees side and the routing of your calls and SMS / MMS are not leaving the Skinny (Telecom NZ) network

2Degrees hands are tied in this case

John




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  Reply # 645405 24-Jun-2012 14:26

Ild like to know why you are moving away from skinny.




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  Reply # 645406 24-Jun-2012 14:40 Send private message

redheart: thanks guys
the actual issue is my 021 number was not transfered to my 2D sim card sucessfully. i rang 2D again yesterday, i was told there's a problem on skinny(previous network) side. then i dropped them a call, they accepted the transfer and released the number. i tried to ring 2D to tell them just 10 minutes ago, but olny music i could listen. i assumed lack of reps worked on Sunday. i have no idea what i can do about this at the moment.
it seems just half way of the process was done. i pushed 2D serval times,they have nice attitude but bad result.


Right, PM me your number and I will try to get it sorted. I don't have a contact at Skinny but I will find someone who knows.




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  Reply # 645443 24-Jun-2012 15:59 Send private message

i rang skinny again, they didn't have my number record in there system now.it means they've already done their part. ha..... where's my number?

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  Reply # 645444 24-Jun-2012 16:01 Send private message

SaltyNZ is now on the case and I am sure it will be sorted tomorrow, He knows what he is going :)

Have you sent him the PM with your mobile number?






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  Reply # 645446 24-Jun-2012 16:05 Send private message

i have PM him,thanks so much



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  Reply # 645457 24-Jun-2012 16:15 Send private message

i am quite happy with stay with skinny,but i just bought a new phone which is not compatiable with telecom xt network. another little issue is skinny dosen't receive activation code via txt sent by my bank. sad to leave

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