3days, number transfer still has not been done???????

Forums › 2degrees › 3days, number transfer still has not been done???????

redheart

6 posts

Wannabe Geek

Topic # 104952 23-Jun-2012 13:14
I put through a number porting application Wed. apfternoon. my old 021 number was disconnected in the morning of next day, but it hasn't been transfered sucessfully so far. nobody i lost contact in the last 3 days.i rang 2D up 5 times, was told it's in process all the time. but nothing happened. i gave up to ring these useless reps. i'm not happy at all. who's able to tell me what's going on here and how to get the issue sloved ASAP???

SaltyNZ

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Reply # 645116 23-Jun-2012 14:34
What exactly is the issue? Can you make calls? Can you receive calls? If so, who can or cannot you receive calls from? iPad + iPhone 4S + 2degrees 3G data 4tw! These comments are my own and do not represent the opinions of 2degrees.

redheart

6 posts

Wannabe Geek

Reply # 645143 23-Jun-2012 15:47
I applied to port my 021 to 2d 3 days ago.it's still in process. The previous network provider cut the connection off next day,but the number was not transfered. I rang 2d 5 times,nobody was able to get the issue sorted.just asked me to wait.

SteveON

1664 posts

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Reply # 645145 23-Jun-2012 15:49
Odd, usually takes an hour.

SaltyNZ

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Reply # 645152 23-Jun-2012 16:07
redheart: but the number was not transfered Yes, I get that. But, I need to know exactly what doesn't work. You did ask who could sort it out. I might be able to. But only if you describe the issue fully. iPad + iPhone 4S + 2degrees 3G data 4tw! These comments are my own and do not represent the opinions of 2degrees.

wanghou168

358 posts

Ultimate Geek

Reply # 645172 23-Jun-2012 16:58
just curious did you restart your phone after the porting? Usually the porting only takes 2-3 hours.... Cheapest Online Bookstore Free Worldwide Delivery http://www.bookdepository.co.uk/?a_aid=lhou021 MOBILE: Motorola Defy (Quarx JB 4.1.2) TABLET: Samsung Galaxy tablet OTHER: Asus laptop + Samsung ChromeBook

keewee01

IT Professional
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Reply # 645233 23-Jun-2012 20:35
Have you put a 2degrees SIM into the phone?

freitasm

BDFL
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Reply # 645234 23-Jun-2012 20:37
Ok, I think we should post the questions here in order: - Have you restarted the phone with the 2degrees SIM? - Once restardted does the phone shows as attached to a network or does it show a SIM error? - If the phone shows a network connection, are you able to place calls? - If the phone shows a network connection, are you able to receive calls? - If you can place calls but not receive, have you tried from different networks (Telecom landline, Telecom mobile, Vodafone mobile, 2degrees mobile)? Which ones worked, which ones didn't? Reply here and SaltyNZ will be your contact. Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

redheart

6 posts

Wannabe Geek

Reply # 645386 24-Jun-2012 13:11
thanks guys the actual issue is my 021 number was not transfered to my 2D sim card sucessfully. i rang 2D again yesterday, i was told there's a problem on skinny(previous network) side. then i dropped them a call, they accepted the transfer and released the number. i tried to ring 2D to tell them just 10 minutes ago, but olny music i could listen. i assumed lack of reps worked on Sunday. i have no idea what i can do about this at the moment. it seems just half way of the process was done. i pushed 2D serval times,they have nice attitude but bad result.

johnr

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Reply # 645398 24-Jun-2012 14:10
Sounds like the issue is not on the 2Degrees side and the routing of your calls and SMS / MMS are not leaving the Skinny (Telecom NZ) network 2Degrees hands are tied in this case John Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

SteveON

1664 posts

Uber Geek

Reply # 645405 24-Jun-2012 14:26
Ild like to know why you are moving away from skinny.

SaltyNZ

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Reply # 645406 24-Jun-2012 14:40
redheart: thanks guys the actual issue is my 021 number was not transfered to my 2D sim card sucessfully. i rang 2D again yesterday, i was told there's a problem on skinny(previous network) side. then i dropped them a call, they accepted the transfer and released the number. i tried to ring 2D to tell them just 10 minutes ago, but olny music i could listen. i assumed lack of reps worked on Sunday. i have no idea what i can do about this at the moment. it seems just half way of the process was done. i pushed 2D serval times,they have nice attitude but bad result. Right, PM me your number and I will try to get it sorted. I don't have a contact at Skinny but I will find someone who knows. iPad + iPhone 4S + 2degrees 3G data 4tw! These comments are my own and do not represent the opinions of 2degrees.

redheart

6 posts

Wannabe Geek

Reply # 645443 24-Jun-2012 15:59
i rang skinny again, they didn't have my number record in there system now.it means they've already done their part. ha..... where's my number?

johnr

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Reply # 645444 24-Jun-2012 16:01
SaltyNZ is now on the case and I am sure it will be sorted tomorrow, He knows what he is going :) Have you sent him the PM with your mobile number? Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

redheart

6 posts

Wannabe Geek

Reply # 645446 24-Jun-2012 16:05
i have PM him,thanks so much

redheart

6 posts

Wannabe Geek

Reply # 645457 24-Jun-2012 16:15
i am quite happy with stay with skinny,but i just bought a new phone which is not compatiable with telecom xt network. another little issue is skinny dosen't receive activation code via txt sent by my bank. sad to leave