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65 posts

Master Geek
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Topic # 105068 26-Jun-2012 19:07 Send private message

My son (aged 11) has a number of lines like the following in his 2degrees usage:

17 Jun 201210:30:25 AMSMSp288011$ 5.00
I assume that it is a premium sms that cost $5.00 a time, quick count shows seven of these this month.

He says he has not signed up to anything.

On the 2 degree website found a document 'Premium SMS list 22-7-2011', This  document does not contain  the 2880 number.

How to I stop this plundering of his account?


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Vodafone NZ

  Reply # 646580 26-Jun-2012 19:13 Send private message

Reply " STOP " these instructions are in the the premium SMS if not then the SMS provider is not following premium SMS guide lines

John




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  Reply # 646581 26-Jun-2012 19:14 Send private message

gstarkey: My son (aged 11) has a number of lines like the following in his 2degrees usage:

17 Jun 201210:30:25 AMSMSp288011$ 5.00
I assume that it is a premium sms that cost $5.00 a time, quick count shows seven of these this month.

He says he has not signed up to anything.

On the 2 degree website found a document 'Premium SMS list 22-7-2011', This ?document does not contain ?the 2880 number.

How to I stop this plundering of his account?



Firstly try unsubscribing. If that does not work let us know, because that is a BIG no-no and we will take it up with the provider. After that, if no joy, PM me the number. I have an experimental feature -- which I do NOT guarantee as it has not been properly QAed -- that should stop them.




iPad Air + iPhone 5S + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

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  Reply # 646584 26-Jun-2012 19:17 Send private message

2880 is listed on the Vodafone premium SMS list and will very likely be the same provider

http://www.nz.yurmobile.com/

http://www.vodafone.co.nz/services/txt-and-pxt/premium-interactive-code-details.pdf




65 posts

Master Geek
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  Reply # 646591 26-Jun-2012 19:32 Send private message

Thanks for the quick reply Johnr and Saltynz.

Have tried stop. Well let you now if we hyave any more issues
Thanks again

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