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Topic # 105171 28-Jun-2012 14:48

So, when will this become an option?

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2degrees

  Reply # 647663 28-Jun-2012 14:52 Send private message

You can pay your account automatically using your credit card already - http://www.2degreesmobile.co.nz/paymonthly/paying-your-bill.

Is this what you want?

^POB



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  Reply # 647670 28-Jun-2012 15:02

2DegreesCare: You can pay your account automatically using your credit card already - http://www.2degreesmobile.co.nz/paymonthly/paying-your-bill.

Is this what you want?

^POB


My credit card is loaded but it only gives me a radio button saying "don't pay my bill automatically".

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  Reply # 647734 28-Jun-2012 17:40 Send private message

SteveON: 

My credit card is loaded but it only gives me a radio button saying "don't pay my bill automatically".


Well then, don't click that and you should be sweet. :-D




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Vodafone NZ

  Reply # 647752 28-Jun-2012 18:23 Send private message

LOL






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  Reply # 647776 28-Jun-2012 19:34

SaltyNZ:
SteveON:?

My credit card is loaded but it only gives me a radio button saying "don't pay my bill automatically".


Well then, don't click that and you should be sweet. :-D


Well its too late. Fix it.

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  Reply # 647970 29-Jun-2012 08:08 Send private message

SteveON:
SaltyNZ:
SteveON:?

My credit card is loaded but it only gives me a radio button saying "don't pay my bill automatically".


Well then, don't click that and you should be sweet. :-D


Well its too late. Fix it.


Yes, being abrasive will definitely give them incentive to help you.  Mmhmm.

SaltyNZ:
SteveON:  

My credit card is loaded but it only gives me a radio button saying "don't pay my bill automatically".
 

Well then, don't click that and you should be sweet. :-D


You might want to suggest to your web guys to make it a checkbox - I'm told that's a much better way of providing a Yes/No option ;)



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  Reply # 647998 29-Jun-2012 08:43

Lol, was just giving it back to salty.

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  Reply # 647999 29-Jun-2012 08:44 Send private message

Kyanar: 

You might want to suggest to your web guys to make it a checkbox - I'm told that's a much better way of providing a Yes/No option ;)


He wants to use a credit card, not a check. :-)

//Yes yes Salty DOES know how to spell 'cheque'.




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  Reply # 648001 29-Jun-2012 08:46 Send private message

SteveON: Lol, was just giving it back to salty.


Yep, all good. :-)




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  Reply # 648018 29-Jun-2012 09:12 Send private message

Thinking about it though -- does it not give you the option to setup automatic payment at the point you go to pay the bill manually? I seem to recall that from when I pay my wife's bill.




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  Reply # 648038 29-Jun-2012 09:57

SaltyNZ: Thinking about it though -- does it not give you the option to setup automatic payment at the point you go to pay the bill manually? I seem to recall that from when I pay my wife's bill.


I do recall something about this when I set up the card but now I just want it to automatically pay my bill. It's a bad user experience to require customers to delete their credit card and then re-enter it to get recurring payment set up.

Who do you guys use for user testing? it seems that there is a large gap of stuff that does not work. 

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