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227 posts

Master Geek
+1 received by user: 4


  Reply # 750954 25-Jan-2013 20:45 Send private message

logo: I signed up my contract on 4 August 2013 so my six months runs out on 4 Feb 2013 (not long to go)

Do I wait until after the 4th to change my plan or can I change it now to be effective from the 4th?

Also - can others confirm that the bonus data (500MB or 1GB ) still applies? Seem to get conflicting reports reading this thread.


Tell you tomorrow after the month roll overs. I was told by three different 2degrees people that yep, change down to the $29 plan and get 500 meg per month plus keep my rollover minutes etc.

227 posts

Master Geek
+1 received by user: 4


  Reply # 751067 26-Jan-2013 07:16 Send private message

I successfully downgraded my $89 plan to the $29 plan. kept my roll over minutes. didn't have the bonus 500 meg ut a quick phone call sorted that inside 3 minutes.

103 posts

Master Geek
+1 received by user: 2


  Reply # 753499 30-Jan-2013 21:46 Send private message

18 months and 1 day left on my contract

Which means in two days I can change down plans. Thinking of the $29 plan (esp if it comes with 500MB data)

Is it better to change it online or over the phone?

411 posts

Ultimate Geek


  Reply # 753531 30-Jan-2013 22:13 Send private message

logo: 18 months and 1 day left on my contract

Which means in two days I can change down plans. Thinking of the $29 plan (esp if it comes with 500MB data)

Is it better to change it online or over the phone?


Mine also is gonna hit 6 month timeline tomorrow. Its saying 18 months and 0 days. So going to downgrade tomorrow but planning to do it instore just to be sure of all the details..

Iam a heavy data user so sticking to the $39 plan for 1GB

103 posts

Master Geek
+1 received by user: 2


  Reply # 754730 2-Feb-2013 10:41 Send private message

Just an update

I signed up on 1 August last year so my 6 months just came up.

Phoned up - got changed to the $29 plan and they confirmed that I still get the 500Mb data but I have to phone up on my billing rollover date (4 Feb) to get them to load it on as they couldnt do it now as Im still on my $89 plan until then.

They advised me that since I signed up before 10 August, Im on the old contract which means no charge to downgrade plans after 6 months AND I still get the bonus data. Apparently with the new (post 10 Aug) contracts there is a charge to downgrade plans (I already knew that) but also the bonus data is gone if you do.

When the new revised $19 prepay plans came out I was afraid I may have made a wrong decision with locking into a contract and also since the phones have come down in price to around $699 (DSE today) but I dont think Im too bad off

e.g. I would have stayed on a $19 plan for say 24 months = $456 + $699 for a phone = total cost $1155

Now - $89 x 6 + $29 x 18 = $1056

Usage is about the same - I dont go through all 1GB of data (maybe 300-400MB) and make a handful of phone calls.

The bonus is that Ive had an S3 right from the start and I sold my LG Optimus 2x 6 months ago for a lot more than I would get for it now ($300 - might get $200 for it now)

At the start of this I said to myself that Im not going to change from the S3 for the duration of the contract (2 years) but a couple of mates have the Note 2 and that is a very nice phone (dont say pha**t).




411 posts

Ultimate Geek


  Reply # 754826 2-Feb-2013 18:20 Send private message

logo: Just an update

I signed up on 1 August last year so my 6 months just came up.

Phoned up - got changed to the $29 plan and they confirmed that I still get the 500Mb data but I have to phone up on my billing rollover date (4 Feb) to get them to load it on as they couldnt do it now as Im still on my $89 plan until then.

They advised me that since I signed up before 10 August, Im on the old contract which means no charge to downgrade plans after 6 months AND I still get the bonus data. Apparently with the new (post 10 Aug) contracts there is a charge to downgrade plans (I already knew that) but also the bonus data is gone if you do.

When the new revised $19 prepay plans came out I was afraid I may have made a wrong decision with locking into a contract and also since the phones have come down in price to around $699 (DSE today) but I dont think Im too bad off

e.g. I would have stayed on a $19 plan for say 24 months = $456 + $699 for a phone = total cost $1155

Now - $89 x 6 + $29 x 18 = $1056

Usage is about the same - I dont go through all 1GB of data (maybe 300-400MB) and make a handful of phone calls.

The bonus is that Ive had an S3 right from the start and I sold my LG Optimus 2x 6 months ago for a lot more than I would get for it now ($300 - might get $200 for it now)

At the start of this I said to myself that Im not going to change from the S3 for the duration of the contract (2 years) but a couple of mates have the Note 2 and that is a very nice phone (dont say pha**t).





Thats interesting that you didnt get charged the downgrade fees. Coz when I did my downgrade online it displayed the message that $110 penalty applies (I downgraded to $39) Also effective from 4th Feb.

I would probably give them a call and see if they could waive my downgrade penalty as well..

103 posts

Master Geek
+1 received by user: 2


  Reply # 754833 2-Feb-2013 18:35 Send private message

ibuksh:

Thats interesting that you didnt get charged the downgrade fees. Coz when I did my downgrade online it displayed the message that $110 penalty applies (I downgraded to $39) Also effective from 4th Feb.

I would probably give them a call and see if they could waive my downgrade penalty as well..


2012 terms & conditions (Pre 10 August 2012)

http://www.2degreesmobile.co.nz/c/document_library/get_file?uuid=9cec64bd-145a-4627-b522-7f8cb7f3925b&groupId=10128

Clause:

38. If you change your 12 month or 24 month Pay Monthly Plan to another Pay Monthly Plan of a lesser monthly charge within the first 6 months of your term you may be required to pay a Plan transfer charge.
39. The amount of your Plan transfer charge will depend on the monthly charge of your current Pay Monthly Plan and the monthly charge of the Pay Monthly Plan you wish to change to. Pay Monthly Plan transfer charges are set out below:

(table deleted)

From that I gather the plan transfer charge only applies if you chaneg plans within the first six months (BTW Im 6 months 1 day)



411 posts

Ultimate Geek


  Reply # 754837 2-Feb-2013 18:45 Send private message

logo:
ibuksh:

Thats interesting that you didnt get charged the downgrade fees. Coz when I did my downgrade online it displayed the message that $110 penalty applies (I downgraded to $39) Also effective from 4th Feb.

I would probably give them a call and see if they could waive my downgrade penalty as well..


2012 terms & conditions (Pre 10 August 2012)

http://www.2degreesmobile.co.nz/c/document_library/get_file?uuid=9cec64bd-145a-4627-b522-7f8cb7f3925b&groupId=10128

Clause:

38. If you change your 12 month or 24 month Pay Monthly Plan to another Pay Monthly Plan of a lesser monthly charge within the first 6 months of your term you may be required to pay a Plan transfer charge.
39. The amount of your Plan transfer charge will depend on the monthly charge of your current Pay Monthly Plan and the monthly charge of the Pay Monthly Plan you wish to change to. Pay Monthly Plan transfer charges are set out below:

(table deleted)

From that I gather the plan transfer charge only applies if you chaneg plans within the first six months (BTW Im 6 months 1 day)




Just had a chat with the customer services and they confirmed that I am not going to be charged any penalty for downgrading and also I am getting the bonus data for the $39 plan as well but he was quite adamant that I am not going to keep my rollover minutes..

Iam still going to wait till 4th Feb when the new plan kicks in to see if my 1100 minutes are still coming over or not..

103 posts

Master Geek
+1 received by user: 2


  Reply # 754849 2-Feb-2013 19:26 Send private message

ibuksh:

Just had a chat with the customer services and they confirmed that I am not going to be charged any penalty for downgrading and also I am getting the bonus data for the $39 plan as well but he was quite adamant that I am not going to keep my rollover minutes..

Iam still going to wait till 4th Feb when the new plan kicks in to see if my 1100 minutes are still coming over or not..


1825 minutes here - not too fussed if I lose them as I'll accumulate them again fast enough


411 posts

Ultimate Geek


  Reply # 754909 2-Feb-2013 23:07 Send private message

logo:
ibuksh:

Just had a chat with the customer services and they confirmed that I am not going to be charged any penalty for downgrading and also I am getting the bonus data for the $39 plan as well but he was quite adamant that I am not going to keep my rollover minutes..

Iam still going to wait till 4th Feb when the new plan kicks in to see if my 1100 minutes are still coming over or not..


1825 minutes here - not too fussed if I lose them as I'll accumulate them again fast enough



Oh yeah absolutely agree on that.. I am not a heavy caller either.. I am just pleased that I am not paying $110 downgrading penalty.. And getting the bonus 1GB on the $39 plan.. and the phone is still free.. Cool

411 posts

Ultimate Geek


  Reply # 755301 4-Feb-2013 06:31 Send private message

Plan rolled over this morning and still have the rolled over minutes and now 1.1GB data

Lucky for me I downgraded earlier coz now the $39 plan comes with 750MB

Overall very pleased with the deal and many thanks to the topic starter for giving us the insight into this deal

112 posts

Master Geek
+1 received by user: 3


  Reply # 755427 4-Feb-2013 10:33 Send private message

ibuksh: Plan rolled over this morning and still have the rolled over minutes and now 1.1GB data

Lucky for me I downgraded earlier coz now the $39 plan comes with 750MB

Overall very pleased with the deal and many thanks to the topic starter for giving us the insight into this deal


Looks like we're all in the same boat! Just successfully downgraded to the (now old) $39/month plan. Much better value for me too IMO.

411 posts

Ultimate Geek


  Reply # 756806 7-Feb-2013 09:08 Send private message

Any word from 2Degrees as to when we can expect 4.1.2 rolled out to our phones to atleast avoid the Sudden Death issue..

896 posts

Ultimate Geek
+1 received by user: 41

Trusted
2degrees

  Reply # 756991 7-Feb-2013 15:24 Send private message

ibuksh: Any word from 2Degrees as to when we can expect 4.1.2 rolled out to our phones to atleast avoid the Sudden Death issue..


4.1.2 should be rolled out in the next 2 weeks. 

115 posts

Master Geek
+1 received by user: 8


  Reply # 763352 16-Feb-2013 09:56 Send private message

Updated to 4.1.2 just now

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