I have a problem where my phone is not able to connect to the 2 degrees network. I went to a store and they charged me $5 to do a sim swap. This didn't work, so they attempted to do another one, however, this also didn't work. My sim, the original sim swap and the second sim swap did not work in the stores phone. The stores sim does work in my phone, so, the sim swap was probably not needed, the problems seems to be "further up". After spending half an hour in the store, the phone was not working but I was told that it was probably because they did 2 swaps and it would work in about an hour. This was at 9:30 this morning, but, it is not currently working.
I did have a similar issue in January 2011, see here. The outcome of this was that after a few messages to 2 degrees care, it started working again and I was told this.
"Just to let you know Customer Support identified the system issue and it's now been resolved. It was a one-off problem that shouldn't happen again. Apologies for the inconvenience caused. "
Can someone look at this issue again and see if it is the same issue or advise the best way to get this working again?