Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



778 posts

Ultimate Geek
+1 received by user: 41

Subscriber

Topic # 105382 3-Jul-2012 13:10 Send private message

Hi all,

I have a problem where my phone is not able to connect to the 2 degrees network. I went to a store and they charged me $5 to do a sim swap. This didn't work, so they attempted to do another one, however, this also didn't work. My sim, the original sim swap and the second sim swap did not work in the stores phone. The stores sim does work in my phone, so, the sim swap was probably not needed, the problems seems to be "further up". After spending half an hour in the store, the phone was not working but I was told that it was probably because they did 2 swaps and it would work in about an hour. This was at 9:30 this morning, but, it is not currently working.

I did have a similar issue in January 2011, see here. The outcome of this was that after a few messages to 2 degrees care, it started working again and I was told this.

"Just to let you know Customer Support identified the system issue and it's now been resolved. It was a one-off problem that shouldn't happen again. Apologies for the inconvenience caused. "

Can someone look at this issue again and see if it is the same issue or advise the best way to get this working again?

Create new topic
1897 posts

Uber Geek
+1 received by user: 69


  Reply # 650034 3-Jul-2012 13:27

dolsen: Hi all,

I have a problem where my phone is not able to connect to the 2 degrees network. I went to a store and they charged me $5 to do a sim swap. This didn't work, so they attempted to do another one, however, this also didn't work. My sim, the original sim swap and the second sim swap did not work in the stores phone. The stores sim does work in my phone, so, the sim swap was probably not needed, the problems seems to be "further up". After spending half an hour in the store, the phone was not working but I was told that it was probably because they did 2 swaps and it would work in about an hour. This was at 9:30 this morning, but, it is not currently working.

I did have a similar issue in January 2011, see here. The outcome of this was that after a few messages to 2 degrees care, it started working again and I was told this.

"Just to let you know Customer Support identified the system issue and it's now been resolved. It was a one-off problem that shouldn't happen again. Apologies for the inconvenience caused. "

Can someone look at this issue again and see if it is the same issue or advise the best way to get this working again?


Have you tried a different phone?




Digital Marketing Specialist - Stalk me on Linkedin

146 posts

Master Geek
+1 received by user: 6

Subscriber

  Reply # 650047 3-Jul-2012 13:37 Send private message

Have you tried forcing the phone to find the 2deg network in the network settings, ????



778 posts

Ultimate Geek
+1 received by user: 41

Subscriber

  Reply # 650056 3-Jul-2012 13:45 Send private message

The store tried my sim, their replacement sim and the replacement replacement sim in the stores phone - did not work.
I have tried a known good (store sim with different number) in my phone, phone did work.

Manual registration against the network (second thing I tried after a reboot) does not work.

16367 posts

Uber Geek
+1 received by user: 1342

Trusted
Vodafone NZ

  Reply # 650064 3-Jul-2012 14:07 Send private message

Were KI's attached to those SIMs?




2824 posts

Uber Geek
+1 received by user: 522

Trusted
Subscriber

  Reply # 650073 3-Jul-2012 14:25 Send private message

johnr: Were KI's attached to those SIMs?


The shop SIM-swap SIMs have IMSI & KI but no MSISDN associated with them in the HLR.




iPad Air + iPhone 5S + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

899 posts

Ultimate Geek
+1 received by user: 42

Trusted
2degrees

  Reply # 650087 3-Jul-2012 14:50 Send private message

dolsen: The store tried my sim, their replacement sim and the replacement replacement sim in the stores phone - did not work.
I have tried a known good (store sim with different number) in my phone, phone did work.

Manual registration against the network (second thing I tried after a reboot) does not work.


Sorry to hear this. I can see you called us and I'll take it up with Provisioning this side. 

BTW what phone make/model do you have?

Cheers
^POB




778 posts

Ultimate Geek
+1 received by user: 41

Subscriber

  Reply # 650088 3-Jul-2012 14:56 Send private message

2DegreesCare:
dolsen: The store tried my sim, their replacement sim and the replacement replacement sim in the stores phone - did not work.
I have tried a known good (store sim with different number) in my phone, phone did work.

Manual registration against the network (second thing I tried after a reboot) does not work.


Sorry to hear this. I can see you called us and I'll take it up with Provisioning this side. 

BTW what phone make/model do you have?

Cheers
^POB



Hi, it's a Huawei IDEOS X5.
The Sim number printed on the sim is the same as that shown in the my 2 degrees / PUK code screen.

146 posts

Master Geek
+1 received by user: 6

Subscriber

  Reply # 650090 3-Jul-2012 15:04 Send private message

If you X5 is only lasting a day you can extend your battery life and remove all the preloaded stuff, mine now runs for 2 and 3/4 days with minimal use on one charge, previously it was about a day if lucky.

see www.huaweidevice.com DO THIS ALLL AT RISK OF VOIDING YOUR 2d warranty, but gingerbread is worth the upgrade.

899 posts

Ultimate Geek
+1 received by user: 42

Trusted
2degrees

  Reply # 650105 3-Jul-2012 15:26 Send private message

Just checked with Provisioning who said they resolved this this morning. Have you tried rebooting your phone?

If it's still down try in another phone and PM the number printed on the SIM with your number and location.

Cheers
^POB



778 posts

Ultimate Geek
+1 received by user: 41

Subscriber

  Reply # 650112 3-Jul-2012 16:03 Send private message

2DegreesCare: Just checked with Provisioning who said they resolved this this morning. Have you tried rebooting your phone?

If it's still down try in another phone and PM the number printed on the SIM with your number and location.

Cheers
^POB


Hi,

have sent you the sim and location details. Provisioning may have said that they fixed it this morning, but, that was without it actually being fixed at any time. My understanding was that they advised the store person (who is the person they were talking to) that the reason that the 1st sim swap didn't work was that that sim was a bad sim, and the reason the 2nd sim swap didn't work was because the system was updating from the 1st sim swap and that the phone would start working after 30 - 60 minutes.





778 posts

Ultimate Geek
+1 received by user: 41

Subscriber

  Reply # 650212 3-Jul-2012 19:43 Send private message

The phone is now working. About 5:40 I reset the phone and manually selected the 2 Degrees network and it assoiated itself with the network. I had been trying this throughout the day without success, but, this time it worked. I've now selected for it to automatically select the network.


Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Moment of Truth?
Created by BarTender, last reply by joker97 on 24-Sep-2014 06:53 (421 replies)
Pages... 27 28 29


Festival of Democracy
Created by gzt, last reply by ubergeeknz on 23-Sep-2014 16:11 (138 replies)
Pages... 8 9 10


Geekzone giveaway: ADATA SSD SP610 256GB and ADATA PV110 Power Bank
Created by freitasm, last reply by Lias on 23-Sep-2014 22:26 (48 replies)
Pages... 2 3 4


Gigatown Beaten - Im So Jelly of Taranaki
Created by raytaylor, last reply by FiShYmAn on 23-Sep-2014 20:34 (24 replies)
Pages... 2


How do we get more people out to vote?
Created by nate, last reply by Geektastic on 23-Sep-2014 22:02 (45 replies)
Pages... 2 3


GCSB Surveillance Vans?
Created by snowball, last reply by dickytim on 24-Sep-2014 06:12 (56 replies)
Pages... 2 3 4


Vodafone Wellington Cable Issues
Created by notna, last reply by TimA on 23-Sep-2014 22:19 (17 replies)
Pages... 2


Looking for online productivity software recommendations
Created by fpsware, last reply by networkn on 23-Sep-2014 16:49 (16 replies)
Pages... 2



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.