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464 posts

Ultimate Geek
+1 received by user: 6
Inactive user


  Reply # 661144 24-Jul-2012 17:21 Send private message

johnr:
Your friend is 110% inocrrect and I even made it clear why the thread was locked,


I believe you John, and I will let him know what happened. I think he feels like this out of frustration. If you want I can ask him in the morning and give you his contact details in a private message.

kohum:
I'm on Vodafone.  However, I bought the phone from Dick Smith.  I used Check Fus & the CSC is I9300NZCALE5 which I believe is a 2 degrees CSC?  Looks like dick smith is selling unlocked 2 degrees mobiles.  However, since I'm not on 2 degrees I don't have Touch2Pay.  Obviously, in this case I would still have to wait until 2 degrees updates the firmware & sends it to Samsung? I'm guessing I won't be getting anything from Vodafone since the CSC is a 2 degrees one?

Wow... I just read what I wrote & realised what a messy situation this is.  :)


I see your point there mate, yes you seem to have 2degrees CSC. :) I am not sure about the update but theoretically yes, you will need to wait for the update that matches your current firmware.


21 posts

Geek


  Reply # 661145 24-Jul-2012 17:23 Send private message

kohum:
menabassily:
kohum: @menabassily Sorry if I sound like a complete noob but don't we get the update directly from Samsung through kies? If that's the case, what work does the service provider have to do on the update?


According to my humble knowledge about the subject, what you've mentioned is true, the only accepted way (by warranty) to upgrade firmwares is through Kies or using the "Update" menu item in your phone, but the service provider has to send Samsung their version of the firmware first (they need to include their CSC) then Samsung adds it to their Kies ROM server(s).

2degrees for example needs to adjust a firmware to support Touch2Pay using snapper enabled sim card, and so, each provider needs to add their own set of services and apps.

John, please correct me if I am wrong.


I'm on Vodafone.  However, I bought the phone from Dick Smith.  I used Check Fus & the CSC is I9300NZCALE5 which I believe is a 2 degrees CSC?  Looks like dick smith is selling unlocked 2 degrees mobiles.  However, since I'm not on 2 degrees I don't have Touch2Pay.  Obviously, in this case I would still have to wait until 2 degrees updates the firmware & sends it to Samsung? I'm guessing I won't be getting anything from Vodafone since the CSC is a 2 degrees one?

Wow... I just read what I wrote & realised what a messy situation this is.  :)


John (from Vodafone), are you able to please shed some light on my previous comment? I am a vodafone customer but because I bought the phone from Dick Smith, do I have to wait until 2 degrees updates the firmware? Any help would be appreciated.

16641 posts

Uber Geek
+1 received by user: 1462

Trusted
Vodafone NZ

  Reply # 661146 24-Jul-2012 17:24 Send private message

kohum:
kohum:
menabassily:
kohum: @menabassily Sorry if I sound like a complete noob but don't we get the update directly from Samsung through kies? If that's the case, what work does the service provider have to do on the update?


According to my humble knowledge about the subject, what you've mentioned is true, the only accepted way (by warranty) to upgrade firmwares is through Kies or using the "Update" menu item in your phone, but the service provider has to send Samsung their version of the firmware first (they need to include their CSC) then Samsung adds it to their Kies ROM server(s).

2degrees for example needs to adjust a firmware to support Touch2Pay using snapper enabled sim card, and so, each provider needs to add their own set of services and apps.

John, please correct me if I am wrong.


I'm on Vodafone. ?However, I bought the phone from Dick Smith. ?I used Check Fus & the CSC is I9300NZCALE5 which I believe is a 2 degrees CSC? ?Looks like dick smith is selling unlocked 2 degrees mobiles. ?However, since I'm not on 2 degrees I don't have Touch2Pay. ?Obviously, in this case I would still have to wait until 2 degrees updates the firmware & sends it to Samsung? I'm guessing I won't be getting anything from Vodafone since the CSC is a 2 degrees one?

Wow... I just read what I wrote & realised what a messy situation this is. ?:)


John (from Vodafone), are you able to please shed some light on my previous comment? I am a vodafone customer but because I bought the phone from Dick Smith, do I have to wait until 2 degrees updates the firmware? Any help would be appreciated.


Yes you need to wait for 2Degrees / Samsung updates for your handset




21 posts

Geek


  Reply # 661148 24-Jul-2012 17:27 Send private message

menabassily:
johnr:
Your friend is 110% inocrrect and I even made it clear why the thread was locked,


I believe you John, and I will let him know what happened. I think he feels like this out of frustration. If you want I can ask him in the morning and give you his contact details in a private message.

kohum:
I'm on Vodafone.  However, I bought the phone from Dick Smith.  I used Check Fus & the CSC is I9300NZCALE5 which I believe is a 2 degrees CSC?  Looks like dick smith is selling unlocked 2 degrees mobiles.  However, since I'm not on 2 degrees I don't have Touch2Pay.  Obviously, in this case I would still have to wait until 2 degrees updates the firmware & sends it to Samsung? I'm guessing I won't be getting anything from Vodafone since the CSC is a 2 degrees one?

Wow... I just read what I wrote & realised what a messy situation this is.  :)


I see your point there mate, yes you seem to have 2degrees CSC. :) I am not sure about the update but theoretically yes, you will need to wait for the update that matches your current firmware.



Thanks @menabassily. I wish I'd known this issue with CSC & such before I bought the phone. I would have just bought the phone from the Vodafone Store just to keep things simple.

464 posts

Ultimate Geek
+1 received by user: 6
Inactive user


  Reply # 661150 24-Jul-2012 17:33 Send private message

kohum:
Thanks @menabassily. I wish I'd known this issue with CSC & such before I bought the phone. I would have just bought the phone from the Vodafone Store just to keep things simple.


If you are comfortable with flashing your phone, and you don't have any legal terms or conditions forbidding you from doing so, then this might help you out:
[How to] Download/Backup your samsung stock firmware from Samsung servers including your provider packages

Using this method you can get the stock Vodafone firmware and flash it, then you will have the Vodafone stock firmware and CSC. Personally I would wait until I see which company gets the Jelly bean update first, then decide. 

I will have to stay stock with 2degrees firmwares unfortunately, otherwise I will lose my touch2pay features.

21 posts

Geek


  Reply # 661154 24-Jul-2012 17:55 Send private message

menabassily:
kohum:
Thanks @menabassily. I wish I'd known this issue with CSC & such before I bought the phone. I would have just bought the phone from the Vodafone Store just to keep things simple.


If you are comfortable with flashing your phone, and you don't have any legal terms or conditions forbidding you from doing so, then this might help you out:
[How to] Download/Backup your samsung stock firmware from Samsung servers including your provider packages

Using this method you can get the stock Vodafone firmware and flash it, then you will have the Vodafone stock firmware and CSC. Personally I would wait until I see which company gets the Jelly bean update first, then decide. 

I will have to stay stock with 2degrees firmwares unfortunately, otherwise I will lose my touch2pay features.


Thanks. Will I need to root the phone before flashing it with the Vodafone firmware? Will this void warranty even though it's an official Samsung firmware? 

464 posts

Ultimate Geek
+1 received by user: 6
Inactive user


  Reply # 661155 24-Jul-2012 18:01 Send private message

Don't know about the warranty, but I know for sure that you don't need to root the phone for this method to work.

21 posts

Geek


  Reply # 661166 24-Jul-2012 18:27 Send private message

menabassily: Don't know about the warranty, but I know for sure that you don't need to root the phone for this method to work.


Excellent. So if I was going to flash another stock firmware on it, I suppose I could put a UK vodafone firmware on it since the UK vodafone firmware has been updated twice instead of the new zealand one? I'm assuming that as long as the PDA & Phone are the same as the firmware I download, it shouldn't brick my phone right? 

464 posts

Ultimate Geek
+1 received by user: 6
Inactive user


  Reply # 661201 24-Jul-2012 19:12 Send private message

kohum:
menabassily: Don't know about the warranty, but I know for sure that you don't need to root the phone for this method to work.


Excellent. So if I was going to flash another stock firmware on it, I suppose I could put a UK vodafone firmware on it since the UK vodafone firmware has been updated twice instead of the new zealand one? I'm assuming that as long as the PDA & Phone are the same as the firmware I download, it shouldn't brick my phone right? 


If you follow the instructions for flashing (not even mine) you should be fine. Also, make sure the firmware you are going to use doesn't lock the phone to a service provider. Good luck.

411 posts

Ultimate Geek


  Reply # 661428 25-Jul-2012 08:08 Send private message

menabassily:
kohum:
menabassily: Don't know about the warranty, but I know for sure that you don't need to root the phone for this method to work.


Excellent. So if I was going to flash another stock firmware on it, I suppose I could put a UK vodafone firmware on it since the UK vodafone firmware has been updated twice instead of the new zealand one? I'm assuming that as long as the PDA & Phone are the same as the firmware I download, it shouldn't brick my phone right? 


If you follow the instructions for flashing (not even mine) you should be fine. Also, make sure the firmware you are going to use doesn't lock the phone to a service provider. Good luck.


Very good point there. Thats something to be very careful about that the firmware doesnt lock you to the telco provider of the rom..

21 posts

Geek


  Reply # 661535 25-Jul-2012 10:36 Send private message

ibuksh:
menabassily:
kohum:
menabassily: Don't know about the warranty, but I know for sure that you don't need to root the phone for this method to work.


Excellent. So if I was going to flash another stock firmware on it, I suppose I could put a UK vodafone firmware on it since the UK vodafone firmware has been updated twice instead of the new zealand one? I'm assuming that as long as the PDA & Phone are the same as the firmware I download, it shouldn't brick my phone right? 


If you follow the instructions for flashing (not even mine) you should be fine. Also, make sure the firmware you are going to use doesn't lock the phone to a service provider. Good luck.


Very good point there. Thats something to be very careful about that the firmware doesnt lock you to the telco provider of the rom..


Lol .. good point... that would be so ironic being completely locked out in my attempts to get free :)... At this point, I'll just wait since I don't want to void my warranty.  Besides, there are no stable jelly bean roms out there anyway for GS3.  The situation that I'm in is a little silly.  I'm on vodafone & I bought a brand new phone from a proper retailer (Dick Smith) but has a 2Degrees CSC which I didn't know at the time or how it would affect me. But now, I can't get complete support from Vodafone because it has a 2degrees CSC & I have to wait for 2Degrees to update stuff and I can't call 2Degrees at all since I'm not their customer.  I'm stuck in between without full support from either carrier which is a bad situation to be in 3 weeks after purchasing a phone! :)

This whole CSC nonsense has to change.  If we change carriers, there should be an official way without voiding warranty for us (if we choose to) to be able to put the respective carrier CSC on the phone so that it can be fully supported by the carrier.

464 posts

Ultimate Geek
+1 received by user: 6
Inactive user


  Reply # 661542 25-Jul-2012 10:45 Send private message


kohum:
Lol .. good point... that would be so ironic being completely locked out in my attempts to get free :)... At this point, I'll just wait since I don't want to void my warranty.  Besides, there are no stable jelly bean roms out there anyway for GS3.  The situation that I'm in is a little silly.  I'm on vodafone & I bought a brand new phone from a proper retailer (Dick Smith) but has a 2Degrees CSC which I didn't know at the time or how it would affect me. But now, I can't get complete support from Vodafone because it has a 2degrees CSC & I have to wait for 2Degrees to update stuff and I can't call 2Degrees at all since I'm not their customer.  I'm stuck in between without full support from either carrier which is a bad situation to be in 3 weeks after purchasing a phone! :)

This whole CSC nonsense has to change.  If we change carriers, there should be an official way without voiding warranty for us (if we choose to) to be able to put the respective carrier CSC on the phone so that it can be fully supported by the carrier.


Here is what I would do, wait until 2degrees releases jelly bean (may we all live long enough to see it happen) and you'll get the update automatically, otherwise and if Vodafone beat 2degrees to it, then go to Dick Smith and ask them to update the phone for you, for the reasonable reasons of course which are that you need the update and you are a Vodafone customer :) They should be able to help you as they have many geeks working for them. Otherwise, and if all attempts fail, use the method which I don't think voids the warranty as you are still using their (samsung) firmware, also your phone stats should say "Official Firmware" etc...

21 posts

Geek


  Reply # 661584 25-Jul-2012 11:12 Send private message

menabassily:
kohum:
Lol .. good point... that would be so ironic being completely locked out in my attempts to get free :)... At this point, I'll just wait since I don't want to void my warranty.  Besides, there are no stable jelly bean roms out there anyway for GS3.  The situation that I'm in is a little silly.  I'm on vodafone & I bought a brand new phone from a proper retailer (Dick Smith) but has a 2Degrees CSC which I didn't know at the time or how it would affect me. But now, I can't get complete support from Vodafone because it has a 2degrees CSC & I have to wait for 2Degrees to update stuff and I can't call 2Degrees at all since I'm not their customer.  I'm stuck in between without full support from either carrier which is a bad situation to be in 3 weeks after purchasing a phone! :)

This whole CSC nonsense has to change.  If we change carriers, there should be an official way without voiding warranty for us (if we choose to) to be able to put the respective carrier CSC on the phone so that it can be fully supported by the carrier.


Here is what I would do, wait until 2degrees releases jelly bean (may we all live long enough to see it happen) and you'll get the update automatically, otherwise and if Vodafone beat 2degrees to it, then go to Dick Smith and ask them to update the phone for you, for the reasonable reasons of course which are that you need the update and you are a Vodafone customer :) They should be able to help you as they have many geeks working for them. Otherwise, and if all attempts fail, use the method which I don't think voids the warranty as you are still using their (samsung) firmware, also your phone stats should say "Official Firmware" etc...


Yeah... will have to do that since Vodafone just confirmed that they won't help me change the CSC to be supportable by Vodafone.  Btw, I did try the method that you posted in the other thread of using Check Fus to download the stock rom and it didn't work.  I will post there instead of hijacking this one.

16641 posts

Uber Geek
+1 received by user: 1462

Trusted
Vodafone NZ

  Reply # 661595 25-Jul-2012 11:21 Send private message

kohum:
menabassily:
kohum:
Lol .. good point... that would be so ironic being completely locked out in my attempts to get free :)... At this point, I'll just wait since I don't want to void my warranty. ?Besides, there are no stable jelly bean roms out there anyway for GS3. ?The situation that I'm in is a little silly. ?I'm on vodafone & I bought a brand new phone from a proper retailer (Dick Smith) but has a 2Degrees CSC which I didn't know at the time or how it would affect me. But now, I can't get complete support from Vodafone because it has a 2degrees CSC & I have to wait for 2Degrees to update stuff and I can't call 2Degrees at all since I'm not their customer. ?I'm stuck in between without full support from either carrier which is a bad situation to be in 3 weeks after purchasing a phone! :)

This whole CSC nonsense has to change. ?If we change carriers, there should be an official way without voiding warranty for us (if we choose to) to be able to put the respective carrier CSC on the phone so that it can be fully supported by the carrier.


Here is what I would do, wait until 2degrees releases jelly bean (may we all live long enough to see it happen) and you'll get the update automatically, otherwise and if Vodafone beat 2degrees to it, then go to Dick Smith and ask them to update the phone for you, for the reasonable reasons of course which are that you need the update and you are a Vodafone customer :) They should be able to help you as they have many geeks working for them. Otherwise, and if all attempts fail, use the method which I don't think voids the warranty as you are still using their (samsung) firmware, also your phone stats should say "Official Firmware" etc...


Yeah... will have to do that since Vodafone just confirmed that they won't help me change the CSC to be supportable by Vodafone. ?Btw, I did try the method that you posted in the other thread of using Check Fus to download the stock rom and it didn't work. ?I will post there instead of hijacking this one.


Correct Vodafone NZ can not offer support on changing the firmware / software on the handset, The handset was purchased from a non authorised retailer running software for another carrier

John




21 posts

Geek


  Reply # 661606 25-Jul-2012 11:33 Send private message

johnr:
kohum:
menabassily:
kohum:
Lol .. good point... that would be so ironic being completely locked out in my attempts to get free :)... At this point, I'll just wait since I don't want to void my warranty. ?Besides, there are no stable jelly bean roms out there anyway for GS3. ?The situation that I'm in is a little silly. ?I'm on vodafone & I bought a brand new phone from a proper retailer (Dick Smith) but has a 2Degrees CSC which I didn't know at the time or how it would affect me. But now, I can't get complete support from Vodafone because it has a 2degrees CSC & I have to wait for 2Degrees to update stuff and I can't call 2Degrees at all since I'm not their customer. ?I'm stuck in between without full support from either carrier which is a bad situation to be in 3 weeks after purchasing a phone! :)

This whole CSC nonsense has to change. ?If we change carriers, there should be an official way without voiding warranty for us (if we choose to) to be able to put the respective carrier CSC on the phone so that it can be fully supported by the carrier.


Here is what I would do, wait until 2degrees releases jelly bean (may we all live long enough to see it happen) and you'll get the update automatically, otherwise and if Vodafone beat 2degrees to it, then go to Dick Smith and ask them to update the phone for you, for the reasonable reasons of course which are that you need the update and you are a Vodafone customer :) They should be able to help you as they have many geeks working for them. Otherwise, and if all attempts fail, use the method which I don't think voids the warranty as you are still using their (samsung) firmware, also your phone stats should say "Official Firmware" etc...


Yeah... will have to do that since Vodafone just confirmed that they won't help me change the CSC to be supportable by Vodafone. ?Btw, I did try the method that you posted in the other thread of using Check Fus to download the stock rom and it didn't work. ?I will post there instead of hijacking this one.


Correct Vodafone NZ can not offer support on changing the firmware / software on the handset, The handset was purchased from a non authorised retailer running software for another carrier

John


John, I understand. But the issue is that these are "respectable" retailers, not your small parallel import shops that are selling phones by saying that it is "supported" on the vodafone network.  Yes, you can say that it works on the network, therefore it's supported but it's very confusing for customers.  If they had told me that it wasn't supported, I would have walked another 10 meters to a vodafone store and bought the phone.  The issue is that it is NOT clear when making the purchase especially for people who are new to the Android world.  I'm sure you are going to get a lot more calls from people wondering why they aren't getting updates etc when the vodafone forums say that the update is already out. Now that I know, I won't be making the same mistake and will be making people aware of the issues of being on the Vodafone network and not buying their phones from the Vodafone store!  

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