Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



168 posts

Master Geek
+1 received by user: 2


Topic # 106047 17-Jul-2012 13:53 Send private message

I ported my 020 number from Skinny to 2Degrees last Wednesday and by Thursday morning everything was working fine except i couldn't receive text messages from any network other than 2D. I called 2D and was advised Skinny hadn't disconnected me and they would sort it. Funnily enough Skinny hadn't disconnected me either (i checked) and that old Skinny sim was still working with the same number attached. I could text / call from both phones and they had the same number assigned. A few more calls later and Skinny disconnected the sim, shortly after a call from 2D advised it's been completed and the port is "closed".

I'm not going to go into every call but i have called 2D several times and been called back a couple but no one seems to know the issue or how to fix it, they have hinted it maybe because it's a 020 number.

I almost get the impression from 2D that because it's an 020 number it could take weeks to create a "fix".

Hoped someone here might know a little bit more about this.




Create new topic
2648 posts

Uber Geek
+1 received by user: 343

Trusted
Subscriber

  Reply # 657049 17-Jul-2012 13:58 Send private message

I am told by our porting & provisioning team (but if the Skinny people care to correct me then they may feel free) that the Skinny porting process is completely manual. That means, for one thing, it takes a lot longer. It also means errors are a lot more likely.

The porting process is recipient-led, *but* the recipient can't take the number until the donor releases it. So if Skinny don't get around to releasing it to us (or anyone else) we cannot complete the process. The same applies to the other carriers - Vodafone & Telecom won't route your calls or messages to 2degrees until Skinny releases it either.

So, I'm not completely clear from your post - is it working now, or still broken? If it's broken still, then PM me your number and I will get it sorted out.




iPad Air + iPhone 5S + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.



168 posts

Master Geek
+1 received by user: 2


  Reply # 657051 17-Jul-2012 14:05 Send private message

PM sent. And no receiving texts from other networks isn't working.

1818 posts

Uber Geek
+1 received by user: 42


  Reply # 657054 17-Jul-2012 14:10

Just curious... if your number is so new; why did you port instead of getting a new 022? And why did you leave skinny?




Digital Recruitment Consultant - UXD, Service Design, Front-end dev & pretty much anything creative in the digital space. Follow me on Twitter



168 posts

Master Geek
+1 received by user: 2


  Reply # 657161 17-Jul-2012 18:31 Send private message

SteveON: Just curious... if your number is so new; why did you port instead of getting a new 022? And why did you leave skinny?



I got a great number from Skinny, choose it myself and i can't say i've ever seen a better number plus i've already notified everyone so didn't really want to change it again.

Left Skinny simply because the lack of progress i consider they are making with things such as Short Code Text Messaging, WAP Portal for changing and buying plans or longer call centre hours. Basically if not near a PC it's almost impossible to buy a new plan after hours (unsure if it works on a smart phone as thats not what i was using) And the lack of been able to text message short codes is a bit annoying, means needing to use a second phone often for me.




Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Forms of government for New Zealand
Created by charsleysa, last reply by KiwiNZ on 20-Apr-2014 18:55 (120 replies)
Pages... 6 7 8


MH370 - Call for Search & Rescue Help
Created by DS248, last reply by Sideface on 17-Apr-2014 17:28 (735 replies)
Pages... 47 48 49


why does the tax payer have to pay for the prince and princess' 6 star holiday?
Created by joker97, last reply by Geektastic on 17-Apr-2014 15:49 (67 replies)
Pages... 3 4 5


Naked Broadband, who's made the switch.
Created by Presso, last reply by richms on 20-Apr-2014 23:04 (31 replies)
Pages... 2 3


galaxy s4 now on 4.4.2
Created by nzrock, last reply by jeffnz on 20-Apr-2014 14:10 (59 replies)
Pages... 2 3 4


Whats the best wife friendly media centre?
Created by amorpeth, last reply by jonolynn on 19-Apr-2014 20:20 (14 replies)

Snap suffering Trans-Tasman congestion 18/04?
Created by Lias, last reply by NonprayingMantis on 19-Apr-2014 00:05 (26 replies)
Pages... 2


Help ! Home business connection and VDSL dead. yikes.
Created by Scotsman, last reply by Scotsman on 17-Apr-2014 21:10 (26 replies)
Pages... 2



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.