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276 posts

Ultimate Geek
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Topic # 107371 10-Aug-2012 11:30 Send private message

We supposedly have a account manager but after 2 emails to them (bounced box full), call to customer service to chase, then another to complain (pass message onto his boss) and still no reply I am kinda hoping the nice people that monitor this forum can help.

All we have been trying to do is return a new business phone that has died for service/repair/replacement.  Two weeks of chasing for zero progress is poor service to business.


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958 posts

Ultimate Geek
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2degrees

  Reply # 670502 10-Aug-2012 11:33 Send private message

Hi Quinny

Sorry about that, please PM a contact name and number and I'll get onto the BiZCare team to call you back.

Cheers
^POB



276 posts

Ultimate Geek
+1 received by user: 9

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  Reply # 670504 10-Aug-2012 11:35 Send private message

Hugs. Do appreciate the help. Boss is having a spaz over it and i knew I could rely on the good people here :)


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Uber Geek
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  Reply # 670505 10-Aug-2012 11:38 Send private message

Through a 2degrees business partner or direct?







276 posts

Ultimate Geek
+1 received by user: 9

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  Reply # 670514 10-Aug-2012 11:47 Send private message

Direct. Probably just my bad luck hitting multiple people away or something for last couple of weeks. Grumpy boss is making my life hell :D

958 posts

Ultimate Geek
+1 received by user: 57

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2degrees

  Reply # 670530 10-Aug-2012 12:12 Send private message

Thanks for the PM Quinny (can't PM you back)

I'm raising this with the Business Sales manager and BizCare team.

I'll keep an eye on it this end but please let me know if you don't receive a call back by 3pm today.

Cheers
^POB

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