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67 posts

Master Geek
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Topic # 108597 2-Sep-2012 15:38 Send private message

We are temporarily in the Claremont area of Timaru about 15 km due west of the CBD.

Since we arrived here ~36 hours ago my wife has had absolutely no 2degrees reception. I've had steady 3/4 bars on Vodafone.

Rebooting her phone, removing and replacing the battery, trying to force the phone to register with 2* all have had no effect.

Putting my VF SIM into her Nokia E62 gives a strong VF signal that works for calling.

Putting her 2* SIM into my Alcatel 918D gives no reception regardless of which slot the 2* SIM is in.

Trying to force the Alcatel to register on 2*, I keep getting the "Unable to register on this network at this time..." message (after the wheel spins for a couple of minutes).

Other than getting her a prepay VF SIM, what can you suggest? (She was on VF prepay for years until migrating her number to 2* last year.). Thanks in advance.

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290 posts

Ultimate Geek
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  Reply # 680423 2-Sep-2012 15:54 Send private message

Short answer : 2degrees probably has bad coverage there :)

Try walking around the place , or up the driveway to see if you get any coverage.




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Master Geek
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  Reply # 680425 2-Sep-2012 15:58 Send private message

Update:

We restored the SIMs to their owners.

In the E62 settings she tried again to register manually on 2* but got the "Network not available
" message.

She then tried to manually register on VF, the registration went through and we're in business.

Witchcraft!

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Uber Geek
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Vodafone NZ

  Reply # 680426 2-Sep-2012 15:59 Send private message

2D coverage does not mirror image Vodafone NZ coverage

John




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  Reply # 680434 2-Sep-2012 16:14 Send private message

2degrees and Vodafone are different services. They have a roaming agreement and some areas are "2degrees only" meaning a 2degrees SIM will only ever connect to 2degrees.

If it just happens that a spot has low signal/no coverage, then too bad - the SIM won't roam into Vodafone because it's not allowed to, not until it reaches a non-2degrees region with roaming activated.




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  Reply # 680436 2-Sep-2012 16:20 Send private message

According to BarTender's map there are no 2D sites in Timaru so it should be using Vodafone (unless the map is out of date). My guess is that the phone had roaming disabled.

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  Reply # 680437 2-Sep-2012 16:23 Send private message

Behodar: According to BarTender's map there are no 2D sites in Timaru so it should be using Vodafone (unless the map is out of date). My guess is that the phone had roaming disabled.


I'm pretty sure Timaru is in the current build out plans.

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  Reply # 680439 2-Sep-2012 16:45 Send private message

Behodar: My guess is that the phone had roaming disabled.


That too...





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  Reply # 680440 2-Sep-2012 16:53 Send private message

freitasm:
Behodar: My guess is that the phone had roaming disabled.


That too...



How do you disable roaming on a handset?

You can disable data roaming




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Uber Geek
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  Reply # 680450 2-Sep-2012 17:16

Noticed that 2 degrees wasnt that great around the Morgans Rd area of Timaru in June when I was down - closer to town than you are. I think there is coverage closer to the CBD but not much ouside of that.

There was also an article in their local paper sometime in the last week about 2degrees going through the motions of getting resource consent/planning for something like 10 towers around Timaru. I expect it is ramping up pretty soon. Probably doesnt help you right now though...

http://www.stuff.co.nz/timaru-herald/news/7545693/Telco-gets-10-phone-towers




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Nothing is impossible for the man who doesn't have to do it it himself - A. H. Weiler

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Uber Geek
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  Reply # 680451 2-Sep-2012 17:18

johnr:
freitasm:
Behodar: My guess is that the phone had roaming disabled.


That too...



How do you disable roaming on a handset?

You can disable data roaming


The opposite of this for android:
http://www.youtube.com/watch?v=ycwve42BnZo




-----------------------------------------------------------------------------------------------
Nothing is impossible for the man who doesn't have to do it it himself - A. H. Weiler



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Master Geek
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  Reply # 680585 2-Sep-2012 22:18 Send private message

Thanks to all for your advice. As per my 2nd message, we did finally manage to get the E62 up on Vodafone's network.

The 2* call centre were pleasant but peculiarly unhelpful. They appear to be in Ireland, and it took some effort to make them understand where Timaru is.

The bright side is, 2* were having a one-day-only sale on the LG Optimus Pro, and I was able to convince my wife that the E62 was due for retirement. Finally being able to use her 2* SIM here, she's ordered an Optimus Pro.

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  Reply # 680586 2-Sep-2012 22:34 Send private message

Why do you think the 2D call centre is in Ireland?




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Ultimate Geek
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  Reply # 680649 3-Sep-2012 09:02 Send private message

The 2degrees call centre is in Auckland :)

It's possible they have a new Irish hire who hasn't quite learnt all the small towns yet!

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Ultimate Geek
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Reply # 680920 3-Sep-2012 15:52 Send private message

Hi Kiwigander

It seems like the phone was manually locked to 2degrees signal in Network Search, which is fine if you're in range of our towers but will not pick up the signal from our roaming partners. Setting it to 'Automatic' will pick up either our tower's signal or our roaming partners, whichever's stronger.

We don't have our own towers in Timaru, just yet, nor a call centre in Ireland... to be sure!  Laughing

Good to here you taking up the 2degrees Day one day only offer of the Optimus Pro - http://www.2degreesmobile.co.nz/day.

Sláinte 
^POB

BTR

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Ultimate Geek
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  Reply # 680938 3-Sep-2012 16:14 Send private message

kiwigander: Thanks to all for your advice. As per my 2nd message, we did finally manage to get the E62 up on Vodafone's network.

The 2* call centre were pleasant but peculiarly unhelpful. They appear to be in Ireland, and it took some effort to make them understand where Timaru is.

The bright side is, 2* were having a one-day-only sale on the LG Optimus Pro, and I was able to convince my wife that the E62 was due for retirement. Finally being able to use her 2* SIM here, she's ordered an Optimus Pro.



2D have a call centre an Auckland and a smaller one in CHCH.

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