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964 posts

Ultimate Geek
+1 received by user: 104


Topic # 111174 26-Oct-2012 12:49 Send private message

Several people have reported that Kies throws a warning: "Your device does not support software upgrading via Kies". I also get this with my 2D SGS3. (See: http://www.geekzone.co.nz/forums.asp?forumid=97&topicid=98224&page_no=264 )

Can 2Degrees advise why this is happening? When Jellybean is released those of us who have this issue are not going to be able to upgrade via Kies (which may be necessary if OTA doesn't work). What must be done to fix this? It's only happening on my Kies with 2Degree branded phones.


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1662 posts

Uber Geek
+1 received by user: 37

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  Reply # 706873 26-Oct-2012 12:54 Send private message

I get the same message - phone bought from 2degrees, never been rooted.

I used Kies to update the phone when that minor update was released a couple months back, but since then this message has come up every time the phone is connected to Kies.




Me: | Apple MacBook Pro 15" w/ Retina Display (2013) | Apple MacBook Air 13" (2013) | Apple iPad mini w/ Retina Display Wi-Fi+4G 64GB (2013) | Samsung Galaxy S5 | Apple TV (2010 & 2012) | Roku 3 | Google Chromecast |

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Uber Geek
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Vodafone NZ

  Reply # 706878 26-Oct-2012 13:01 Send private message

I would not worry about that message if a update is released it will not show






964 posts

Ultimate Geek
+1 received by user: 104


  Reply # 708146 28-Oct-2012 22:21 Send private message

johnr: I would not worry about that message if a update is released it will not show


Since it doesn't check for updates since that message first came up, how will Kies know there is an update? 

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Vodafone NZ

  Reply # 708149 28-Oct-2012 22:29 Send private message

Elpie:
johnr: I would not worry about that message if a update is released it will not show


Since it doesn't check for updates since that message first came up, how will Kies know there is an update? 


I get pre-release updates for my handset and it shows up all the time, When that update is released to the public it does not show anymore




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