Unexpected data charges appearing in unbilled usage

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vita

68 posts

Master Geek

Reply # 738017 28-Dec-2012 12:21
It should be 57MB excess (about $10). Anyone else still getting this??? Where are you getting about $10 for 57MB excess? @ 50c per MB this is about $28 - unless you get a valuepack prior to the data usage

aw

217 posts

Master Geek

Subscriber

Reply # 738073 28-Dec-2012 16:26
vita: It should be 57MB excess (about $10). Anyone else still getting this??? Where are you getting about $10 for 57MB excess? @ 50c per MB this is about $28 - unless you get a valuepack prior to the data usage I've been charged $131.00 for 739MB - works out to 17.73c per MB. I have no idea how they worked that out but that would have been $10.10 for 57MB at the same rate - although whether or not I actually used that much was questioned by the CSR (and it surprises me that I would have used anything near that much). This is not the main point though. I also notice they never automatically charged my credit card at all last month despite that being set up - looks like the autopayment got cancelled instead of amended as I was advised would happen at the time as the (amended) charges have been brought forward to this bill

2DegreesCare

659 posts

Ultimate Geek

Trusted

2degrees

Reply # 738105 28-Dec-2012 18:36
aw: vita: It should be 57MB excess (about $10). Anyone else still getting this??? Where are you getting about $10 for 57MB excess? @ 50c per MB this is about $28 - unless you get a valuepack prior to the data usage I've been charged $131.00 for 739MB - works out to 17.73c per MB. I have no idea how they worked that out but that would have been $10.10 for 57MB at the same rate - although whether or not I actually used that much was questioned by the CSR (and it surprises me that I would have used anything near that much). This is not the main point though. I also notice they never automatically charged my credit card at all last month despite that being set up - looks like the autopayment got cancelled instead of amended as I was advised would happen at the time as the (amended) charges have been brought forward to this bill Can you PM your number, acct # and DOB & address (for authentication) so I can follow this up please. Thanks ^POB

shadybrothers

228 posts

Master Geek

Reply # 738139 28-Dec-2012 20:32
2 Degrees fix has been to put on a $1 spend control and have me reboot the phone :) So much effort just to use the phone ;) this is a slap in the face!

aw

217 posts

Master Geek

Subscriber

Reply # 738217 29-Dec-2012 09:44
The workaround for me is a temporary block on casual data anywhere. I may ask for that to be made permanent, keeps me in charge of my data spend in the unlikely scenario I go over my 1.1GB.

nicks

67 posts

Master Geek

Reply # 738221 29-Dec-2012 09:53
shadybrothers: 2 Degrees fix has been to put on a $1 spend control and have me reboot the phone :) So much effort just to use the phone ;) This was their suggested fix for me too. It really annoyed me. I shouldn't need a spend control to prevent charges that are incorrect, and it could prevent me doing stuff I actually want to do.

shadybrothers

228 posts

Master Geek

Reply # 738222 29-Dec-2012 09:53
Good for you. I stay in charge of my data spend by not going over my limit - I would expect not to be over charged for something that is underused :) 2 Degrees should be fixing the "glitch" causing this issue - not having the customer putting in band aid work arounds to prevent this end of month ordeal. this is a slap in the face!

AndrewMac

69 posts

Master Geek

Reply # 738258 29-Dec-2012 11:13
I'd imagine they are fixing it, and having a band aid is better than nothing in the interim

aw

217 posts

Master Geek

Subscriber

Reply # 742701 10-Jan-2013 10:57
The workaround (or the fix?) is working, this month's bill is back to normal :)

fuhsiang

8 posts

Wannabe Geek

Reply # 748287 21-Jan-2013 16:30
aw: The workaround for me is a temporary block on casual data anywhere. I may ask for that to be made permanent, keeps me in charge of my data spend in the unlikely scenario I go over my 1.1GB. Can I ask whether this is done from 2 Degrees' end or is it from your end? I called up 2 Degrees quoting this and the CSR mentioned (after asking his supervisor) that this cannot be done from their end. It can only be done from the phone end (ie. in Android, switching off mobile data). Also, in the case of broadband zone data packs, is this the same as locking data out of zone?

2DegreesCare

659 posts

Ultimate Geek

Trusted

2degrees

Reply # 748302 21-Jan-2013 17:01
fuhsiang: aw: The workaround for me is a temporary block on casual data anywhere. I may ask for that to be made permanent, keeps me in charge of my data spend in the unlikely scenario I go over my 1.1GB. Can I ask whether this is done from 2 Degrees' end or is it from your end? I called up 2 Degrees quoting this and the CSR mentioned (after asking his supervisor) that this cannot be done from their end. It can only be done from the phone end (ie. in Android, switching off mobile data). Also, in the case of broadband zone data packs, is this the same as locking data out of zone? Hi, we do not lock data out at Network level. If you text 'lock' to 233 you will not be able to use 'out of canopy' (roaming) data. However if you run out of MBB (in canopy) pack data you will be charged casual rate - 50c per MB. ^POB

aw

217 posts

Master Geek

Subscriber

Reply # 748463 21-Jan-2013 20:52
The technician who called me offered to so it so it was done at their end, and seems to be effective for both 2D coverage and national roaming. To be honest, I like it. It puts me totally in charge of my data spend.

fuhsiang

8 posts

Wannabe Geek

Reply # 748486 21-Jan-2013 21:18
hi aw, yes I agree with you. It is actually a good thing to have this feature. 2DegreesCare or Salty, would you care to comment on this disparity? aw is saying that the changes were made on 2 Degrees' end, but 2 Degrees is saying the exact opposite. I am confused.

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